-
March 2023 by Muh Chillin
Don't believe the 5-star reviews; it's obvious they are fake or written by U-Pack employees in order to boost their rating. It is very likely they are utilizing companies whose sole purpose is to spam 5-star reviews on sites like these.Now, on to my experience. The online quote is misleading at best and predatory at worst. It's not an estimate; it's a lie. The quote will be at least $1,000 less than the actual cost.When selecting the desired footage, do not select an even number. You are required to install a bulkhead, but the footholds for it are every two feet (5', 7', 9', etc.). If you set your quote at 8' and pack your belongings up to 8', you will have to install the bulkhead at the 9' mark and then be charged an extra $123.You can find a better company to accommodate your move, I promise you. The only reason people end up using U-Pack is because they lied about the quote. Whatever your quote is, add $1000 to it and expect it to be even higher than that at the end of the day. To say this company is dishonest and shady would be the understatement of the year. Shame on them, and shame on me for falling into their trap.
-
February 2023 by Rob C.
The online quote is misleading at best and predatory at worst. It's not an estimate; it's a lie. The quote will be at least $1,000 less than the actual cost.When selecting the desired footage, do not select an even number. You are required to install a bulkhead, but the footholds for it are every two feet (5', 7', 9', etc.). If you set your quote at 8' and pack your belongings up to 8', you will have to install the bulkhead at the 9' mark and then be charged an extra $123.You can find a better company to accommodate your move, I promise you. The only reason people end up using U-Pack is because they lied about the quote. Whatever your quote is, add $1000 to it and expect it to be even higher than that at the end of the day. To say this company is dishonest and shady would be the understatement of the year. Shame on them, and shame on me for falling into their trap.
-
November 2022 by Felicia
Today we were held hostage by truck#43313. What bothers me is that he insisted putting his convenience before others. Not only could he have backed up he could of pulled forward but decided to block us in. Then he tells us it would be 10-15 minutes as our parking meter had ran out. I will admit, it did not take him that long but to take up someone else time because you don't want to take up your own while you're working is REALLY selfish.
-
July 2022 by Ms. Ballard
Today we were held hostage by truck#43313. What bothers me is that he insisted putting his convenience before others. Not only could he have backed up he could of pulled forward but decided to block us in. Then he tells us it would be 10-15 minutes as our parking meter had ran out. I will admit, it did not take him that long but to take up someone else time because you don't want to take up your own while you're working is REALLY selfish.
-
April 2022 by Adam Beaudoin
Stellar experience with U-Pack. Customer service was excellent, and both the drop off and pick up were on time. The drivers we dealt with were incredibly friendly and helpful in explaining how to work the ramp, the doors, the bulkheads, etc. We would certainly recommend U-Pack to anyone looking for a moving company!
-
February 2022 by Michelle Ligon
Cheaper than Uhaul for long distance moves. My stuff arrived in a couple days. Drop off and pick up were a breeze. Definitely recommend.
-
October 2021 by thomas scurti
U pack made my move easy. They always answered the phone , the drop of and pick up were on time . They Never rushed me made me feel comfortable . Delivery was the same we made arrangements for drop off they called me when they were about to leave so I can meet them. One drawback was the ramp , I felt it should’ve been longer a little steep , it was heavy and hard to move around. There wasn’t anyway to secure it to the truck to prevent it from moving, so I strapped it down. I made it work definitely worth the price. One other thing the quote and final price were right on.
-
August 2021 by Stephanie L.
Upack was very helpful, responsive and accommodating when moving over 400 miles. The truck drivers I encountered were so helpful, accommodating to my 1000 questions and were just pleasant to deal with. My movers left one box and other materials in the trailer and they called me to let me know! I would most definitely use them to move again!
-
March 2019 by Bre F.
Okay so its a couple reasons why it is not getting five stars! They are so small but so huge at the same time. First, they are closed on the weekends. So say you are done packing up around 5 on a Friday? They literally will not get to your cube until the next available business day. Which is terrible because PEOPLE MOVE ON THE WEEKENDS SOMETIMES DUDE . Secondly, their "tracker" is pretty off. It was times during my move that I would call them and they would say something and the tracker would say something different! My cube was at the destination center and the tracker never even told me! So I could have had my items coming to me but when I called they were "booked for that day" so I had to wait ANOTHER DAY for my belongings. It gets super frustrating at times. I don't think I'd use it ever again. Price is what warrants the 3 stars.
