-
November 2023 by Bill Rozinka
Well. Lady at the counter was very pleasant. The truck was great. What disappointed me to no end was do to weather and traffic, my return of the vehicle was a couple hours late and you guys charged me for a full day. Ridiculous. You guys should make this right or lose a customer and I will share my experience. Have a great day!
-
November 2023 by Don Greenberg
I used the Dollar Rent A Car at the Wilmington, NC airport. Everything went smooth as silk. Both the woman who checked me in and and the woman who checked me out were thoroughly professional and really pleasant people.The car was clean and there were zero issues. I would definitely rent there again.
-
November 2023 by KayCarolynn Lagarde
Customer service at the desk was awesome and he even took the time to suggest things to do with my kids around the area. Also, I chose a wildcard and got an orange muscle car in October…perfect!!
-
November 2023 by Tony Ferraro
This is not a corporate location - and it STINKS! The cars are fine enough; but, the service is terrible.1. someone in front of me wanted to use a debit card instead of a credit card, which Thrifty allows. they were told, "We'll have to call your insurance company first and I'm sure you don't want to wait for that." The potential customer said, "I have my proof of insurance on my phone." To which they were told, "That's not good enough. I'll have to call and that usually takes a while."2. When I returned my car, I asked if I could put the charge on a different card than the one I used to rent it with and was told, "No, we don't allow you to switch it." I've switched it 1000 times before at other corporate locations. I'd rather not have the interst on the rental.Terrible service!
-
November 2023 by Chris M
I was quoted a price for unlimited miles, I rented and paid for the vehicle, which was filthy when we received it. Once I returned the vehicle a day early, I was charged an extra $663 over what I had already paid. I spoke to a Rude manager named Lisa Jacobs, with no resolve. I do not recommend "Thrifty Car Rental at #ILM Airport in Wilmington NC ......Buyer Beware.
-
November 2023 by cee hinton
-Reserved small sub/compact car-didn’t receive. Did receive an upgrade at the same price, but had to ask, would it be the same charges.-Agent, not very friendly or welcoming. Robotic-no smile!-Car not cleaned or vacuumed at all! Someone’s hair rubberband left in the backseat! Long flight, too tired to go back in to tell this agent, that I felt didn’t care in the first place. Charger drove well, required lots of gas, but felt safe in the car overall.-
-
October 2023 by Kevin Gomez
The representative was the front desk man who refused to give me his name so I’m unable to give you a specific name, but he was working the counter at the Wilmington NC airport. The rude representative refused to help add a driver to my car rental or to try to help accommodate a request, he started he is not corporate so he cannot assist me. His solution was for me to drive to another airport 2.5 hours away at midnight to get more help. I asked him for a phone number and he said for me to “google it”. After becoming frustrated with the employee and insisting he provide better help he called security on me. the other employees from other car rental companies were baffled on how rude and unwilling the representative was willing to help. They tried to give the dollar employee options on how he can help but he simply made zero effort to help. Leaving the airport escorted by security due to a Dollar rental employee who was rude and disrespectful is absolutely unacceptable.
-
September 2023 by T M.
I do not recommend thrifty car rental at Wilmington International airport. I rented a vehicle and paid for it and once I return the car. They charged me 600 plus more dollars. The car was also filthy when we received it. Buyers Beware. Thrifty Car Rental at Wilmington International Airport.
-
September 2023 by Leena Lindberg
Thrifty car rental at Wilmington NC airport was great. We enjoyed the Chrysler Pacifica they offered us. The customer service was great as well...very friendly and helpful staff.
-
September 2023 by Connie Wright
Unfortunately this place did not deserve a point on a star. The customer service was unsatisfactory, I was told to go out and find my car, I was never given any detailed instruction on the operation of the car. With so many other car rentals out there they need to educate their staff on customer service there's too much competition to be treated this terribly!
-
September 2023 by Synavia G. My Kids Rock!
They towed my car! I immediately called and spoke to Robert. I reminded him that I had just spoke to a representative last night and said I would turn in car at 9pm, however because of doctors appt the next morning, I decided to keep an additional day. Never had a problem with Enterprise, if I kept the car they would just charge my card on file, but not Thrifty!!! They apparently call a tow truck to pick up your car after day 3. Can you believe they picked the car up while I was at the doctor without even notifying me first but assumed the car was stolen.... even after speaking with me yesterday. Robert demonstrated poor customer service, was not empathetic to my situation, and hung up the phone on me after saying, "Have a nice day. " My two cents: Don't rent from Thrifty!! Leave that to the car thieves that rent their cars!!!
-
September 2023 by Jim Ehehalt
Booked a special since the trip was last minute. Received a beautiful truck( bigger than I needed but fun to drive!) Great experience and staff was friendly.
-
August 2023 by Mary Lindberg
The lady at the Thrifty counter was super nice. Very easy to pick up and drop off my rental. I had a Dodge Charger to enjoy for three days. My kids loved it. It was a fun car and very clean. No complaints at all.
-
August 2023 by Maureen Nichols
We rented a car from Thrifty in Wilmington NC. We were there from Aug 6 - 10. The service was excellent. The car was ready and in perfect condition. We actually were given a red Challenger. We were surprised but had fun with driving it for a few days. We dealt with Cali when we arrived at the airport and Claire when we returned the car. They were both very friendly and helpful. I would rent from them again.
-
August 2023 by Rolf Loescher
We rented the surprise special from Thrifty in Wilmington NC. We were truly surprised with a loaded Ram Pickup truck w a large passenger cabin with more than enough room for our luggage. Car pickup and return were easy and hassle free. I wish all car rental experiences were as nice as this one.
