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November 2023 by Sherry Smith
I live in Ohio and went to a dealership near me three times to look at the vehicle that I wanted.No sales people were busy and they obviously didn’t want to be. I found online Stevenson, Hendrick Mazda, and began to communicate with several of the people who work there. They were amazing. They stayed in contact, and if one person was off, the other one kicked in. True teamwork. I now have the car I wanted! Can’t wait to go to the dealership that ignored me for any service I may need. Ha.
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November 2023 by Joe Gminder
Fantastic auto purchasing experience! Amelia was very knowledgeable & helpful throughout the process. Tracy assisted with financing options & inspection, and manages a great team of professionals. Parker streamlined package & document signing with cool new technology. Would highly recommend & do business again!
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November 2023 by ChasingSunsets
The absolute best buying experience..ever!! Never stepped foot in dealership but each & every one of the managers and sales were phenomenal! I got my DREAM vehicle at an unbeatable price as well as being offered the absolute best rate and term for my financing. Thank you so much! Thank you to Sara, Jared & everyone else I forgot to mention!
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November 2023 by Courtney Smith
I drive an hour each time I want my Mazda serviced to this dealership because they are wonderful! So many dealerships I find you can’t trust but this dealership I feel very confident in. They don’t try to add extra services or tell me I need things I don’t. You can tell they have your best interest at heart. Everyone is friendly and upfront and thereto help you! I’ll always bring my Mazda here to be serviced!
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November 2023 by Jon Carne
Last Saturday afternoon my wife and I were out looking at trucks in Wilmington nc.. I had seen an ad for a truck I liked at Stevenson Hendrick Mazda. Upon arrival we were greeted by a young associate named Will. Will was so helpful and made us feel very at ease from the initial greeting.. we have purchased many vehicles from an array of dealerships, but I have to say the personal care and service we received at Stevenson Hendrick and especially from Will and the team struck a chord. As a business owner I always look for things that are going well in other business's. I am happy to leave this 5star review for Will and the Hendrick crew, they earned it!
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November 2023 by Lance
Will in sales got me the exact vehicle I wanted in perfect pre-owned condition! After I told him what I was looking for he located the exact model and had it sent directly to the dealership! He got it reinspected, detailed, and filled with gas when I came for delivery! Above and beyond service!!!
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November 2023 by Tristan Stoess
Absolutely amazing car buying experience at the Stevenson-Hendrick Mazda dealer as I purchased a 2018 Jeep Wrangler. Working with TJ and Jackson was a phenomenal experience and I could not have asked for better service from the staff! This dealership is all about accommodating the customer and getting you into a vehicle. I would recommend this dealer to everyone looking to buy a vehicle because it truly does not get better than what they are doing at this dealership. The team worked with me and made sure they were getting me into the vehicle I wanted for the right price!
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October 2023 by Nick Hill
Mrs. Tracy, Amelia, and the Team made the purchase of my new truck an easy experience. The the team is very knowledgeable on making the process as easy and straightforward as possible! Both Mrs. Tracy and Amelia worked with me, a first time buyer, to find and help get what I wanted. I couldn’t be happier with the customer service and ease of the whole transaction.
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October 2023 by Eli Rodriguez
I recently purchased a 2024 CX-50 from this dealership. I never leave reviews but I’m inclined to do so because I truly had THE best experience here! They are doing some many good things at Stevenson-Hendrick Mazda! From the beautiful facility to the knowledgeable sales staff to the management, they are all top notch. What really won me over was how every single person that worked there had the best interest in mind for me. The management was truly personable with me and went out of their way to make sure I left happy with my purchase. I would highly recommend coming here for your next purchase! Go Mazda!
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October 2023 by Brad S.
This dealership needs be brought to Attn. of NC Attorney General and the BBB (better business bureau). Contacted S-H dealership at the recommendation of Mazda Finance as a "reputable" NC Mazda dealership which could transact my lease purchase. Mazda Finance stated my cost of ownership would entail residual value, taxes, title and re-registration costs. Any "additional fees" would be minimal at best to complete 3 short documents, an invoice, purchase and title application. I called S-H Mazda and was connected with S-H Mazda Sales Staff member who set me up with an appt. to transact this purchase. Two days before my visit I was provided an Invoice stating a MVSP (Market value sales price) and not the residual price that I was contracted to pay. When i subsequently questioned this item, the Sales Staff member was apologetic that he totally failed to mention a S-H mandated $1000 fee (plus added taxes) to conduct a 60 point inspection prior to turning over "my vehicle" to me for purchase. Also, it was not disclosed to me earlier that my purchase would entail a $699 doc. fee. This was later confirmed by S-H Business Office Manager. He also said that this was standard practice and a complete and costly inspection must be done. Lastly he stated that to pay the $1700+ dollars was a far cry from me having to pay $10K or more to purchase a similar used vehicle. All this from a Business Manager, who should be valuing Mazda customers' new and old and understand contracts from both sides. And ultimately putting the customer 1st! I subsequently contacted Mazda Finance about these additional (and in my opinion), ludicrous fees. The gentleman at Mazda Finance Corp. was most apologetic about how the S-H Mazda dealership was treating a valued Mazda customer. They assured me that all dealerships are not equal. It took me, 1 and only 1 additional call to locate a customer-centric, very accommodating and friendly Mazda Dealership that not only didn't levy a $699 doc. fee onto my purchase, but this dealership echoed Mazda Financial, in stating that once I provided them a check for the residual per lease contract, the car was mine!! The vehicle could have had 200K miles and required body work repair totaling $10K or more and they did not care whatsoever, the purchase and invoice stated "as is". If you want to conduct business with a reputable, customer friendly, Mazda dealership stay far away from Stevenson-Hendrick's of Wilmington, NC.
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September 2023 by Lindsay Williamson
Will, TJ & Sara were absolutely wonderful and communicative! I had been driving the same car for nearly a decade and it was time to move on and I found a 2021 Subaru Crosstrek at their dealership - I was PUMPED to say the least. Will was very easy to talk to, knowledgeable, considerate and professional. They were able to talk through everything with me and work with me on my needs. They made what I thought was going to be a high anxiety experience into an excellent one. Appreciate you guys & all you do - thanks for my new sweet ride!! ?
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September 2023 by mark castillo
Our experience at Mazda Wilmington was awesome, from the moment we arrived everyone was extremely friendly, helpful and knowledgeable.They made the entire process easy and we were able to get an awesome deal.Will definitely recommend to friends/family.Well worth the drive, we reside in the Ft.Bragg area.
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September 2023 by Allie Fitzsimmons
Sara, Will P., and TJ made a stressful situation after my car was totaled—one of the best experiences purchasing a vehicle I've ever had. The salesman, Will, was helpful and easy to talk to, and I never felt any pressure to buy. He updated me on the status and had my vehicle ready to go earlier than expected. TJ, the financing manager, made it all come together with a bit of magic ✨I am incredibly grateful for Stevenson-Hendrick Mazda Wilmington and its outstanding employees. Thanks guys!
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September 2023 by Marina Klee
The people at this dealership were so kind and accommodating. I was stuck in wilmington with a nail in my tire and they took my car in immediately to patch it and were so helpful with updates through the whole process. Aidan explained the whole process of what they did when it was finished so I knew exactly what had been done. This is a great place to go for any service needs.
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September 2023 by Kyle Alfonsin
@stevenson_hendrick_mazdaI can assure you that Will Q. and Royce A., of have been stellar business partners to me during the last month or so.'Wilmington's Best Ride': I LOVE MY NEW 2023 MAZDA MIATA MX-5 RF!Thank you Paul F., Tracy and Brian!Most importantly, Madison M. helped me get my phone connected to the bluetooth and android auto!If you are going to buy a Miata in the Cape Fear area, do it here. I had an EXCELLENT experience and am grateful for the impeccable service!!!