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November 2023 by David Jarvis
DuJuana was extremely helpful, polite, and professional! I shared with her that I had just left another storage unit because of both hidden pricing and how they had spoken to me (like I was bothering them to be there to rent a storage unit). DuJuana could not have been more helpful (and so smart!) and she found the right unit for me at a very fair price. I will certainly encourage my friends and fellow workers to rent from her if or when needed. Give this lady a raise! ?
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October 2023 by Susan Bourne (Punkn)
The customer service was amazing ! I would give them more stars if I could but just know you’re doing a wonderful job and keep up the good work !
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August 2023 by Joe Cooper
I went to 4 different storage facilities in a 3 mile radius or so and this one was the only one with quality service and decent amenities. The staff is super friendly and helped me out in a big way. Even stayed late to help me get set up. Fantastic service.
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August 2023 by Lynn Clark
Extremely clean and very helpful employee and manager. Great price. Manager and employee went out of their way to help us and give helpful info of area!
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August 2023 by MHL 518
I had a very positive experience. The site is clean and secure. Staff member was very courteous and professional.
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August 2023 by Tembea N.
They raised our rent 5 times this year from just over $200 to nearly $400. DO NOT RENT FROM THEM
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July 2023 by Brianna Munson
The young lady at the front desk has 100% perfect customer service. She answered all my questions and had a very positive personality. She walked with me to my rented unit and made sure everything was clean and the doors and locks worked.
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July 2023 by Jill Hari
UPDATE***NO CUSTOMER SERVICE~ THEIR REPLY IS TO MAKE YOU THINK THEY WILL HELP. MANAGER PRACTICALLY LAUGHED WHEN I CALLED + ASK IF THEY COULD HELP ME. Save your money + go somewhere else for your storage needs. They WILL raise prices. They WON"T help you if you have a customer service request. ***Constant price increases + zero customer service. I've had a unit for 6 months. They raised my rate to almost double what they offer new customers. Called 10 times over 3 weeks with only 1 call returned by Dujana. Regional manager refused to offer me any negotiation. I've been a good customer, but I am leaving for a better rate at their competition.
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June 2023 by Jay Young
This is a wonderful storage facility. It is absolutely the best in Wilmington. I am of the opinion it is because of the person in charge, DUJuana. She is always pleasant and extremely helpful.
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May 2023 by JC Print
So far so good... Moving in this weekend, the staff was very friendly and informative, the space looks clean and secure. Good value on the rental.
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April 2023 by Scott Riggan
Excellent experience! Incredibly helpful and I am grateful for the time spent to make sure I got the right size unit for my needs even though it meant showing me a few different options.
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April 2023 by Steve Crump
Hi, I rented a unit today at the Wilmington, NC location on Enterprise Dr. The manager was just fantastic to deal with. She walked me through the process and made it as simple as possible. I look forward to working with her over the next few months as we begin the moving process! 5 ⭐️ no question about it! Thanks for helping us today!
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April 2023 by King Hugo
DuJuana was amazing. Very informative and super nice. She explained everything in detail my name is Dana Horrell and I thank you for the experience
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February 2023 by M D
I regret that I didn’t get the young lady’s name, but the service at this location was outstanding! She was so sweet and helped me from my phone call inquiry to showing me a unit and getting me set up. The facilities are clean and I definitely recommend.
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February 2023 by Courtney Santiago
I have two units here, my family has been sick with the flu over the last week so I was not able to go in and make the payment. Over the weekend before my late fee hit. I was only able to make a payment for one unit, since the same email address was used. Apparently I was not able to add another unit on. I called and left a message on Saturday, while I was in the ER receiving fluids, only to be told by the manager that they never received any notifications that I left a message. So due to their software error they are refusing to wave my late fee. I guess I could have saved myself $15 by coming into the facility with the flu. I can understand people trying to get over on the system and trying to get out of their late fees, but if you see the person made one of their payments and was unable to make the other payment due to no fault of their own. You could at least work with them.
