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January 2024 by Jared W.
What can I say it's Sam's Club. We just recently purchased our membership because they had a deal going on at the time for a really decent price. We have been numerous times and I have to say I'm really impressed with how much diversity there is on the options for pretty much everything you could need in bulk. As to say which one is better Costco or Sam's it's pretty much a toss up. Each has things the other doesn't so it's hard to choose. Still a great place to shop
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February 2023 by Jason Mark Small
The store itself is great but the tire department is terrible. I brought my daughter's tire for a nail repair under a road hazard. The technician damaged my tire and rim. I filed a claim with the tire manager and of course, they denied it. Had to purchase a new tire and rim. Had them installed at a real tire shop. Stay away from Sam's if you value your family's safety!!!!!
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December 2022 by Daniel Cody
Terrible place to shop and work at. I had one of the worst on job experiences of my life at this place and never received any information about the situation. Manager Mike completely disregards the health and safety of employees particularly ones with type one diabetes. I was told from this manager that if I left the store to check my blood sugar that he would “personally hold me responsible for my actions”. The store manager Jodi Henson brushed this situation under the rug and has not responded to many of my emails just trying to get closure.
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August 2022 by Mollie Johnson
Purchased my tires on Sams website and made the appt to get them installed. Waited for an hour and then got a phone call that there was a issue. The employee then tells me they do not want to lift my car because there was rust under it, “and they had no floor jacks.” Mind you the car is a 2000 so there is going to be some rust. What tire shop doesn’t have floor jacks…Long story short I got my refund and won’t be returning.
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July 2022 by Sarah G.
Pretty average for a Sam's club. Love the sale prices. (Look for the yellow price tags! For instance Kraft singles on sale for $6.77 for 72 slices!) Store was clean and stocked. Used Scan & Go on their app and avoided the lines.
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May 2022 by Ashley Nobles
I had tires installed on my car yesterday at Sam's Club in Wilmington. I am very peculiar about my car so I took photos of all my wheels and the car before I had them installed. After handwashing the car today, I find damage to 3 of the wheels. It is clear to see there was no damage before entering Sam's. DO NOT BUY TIRES FROM SAMS. You may get a cheaper price, but expect to get your car destroyed in the process.
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March 2022 by Ashley Purzitza
Terrible customer service, it was almost as if I was bothering them.
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February 2022 by Frankie Pollock
I went to Sam’s Club Tire & Battery this morning and was highly impressed by the Sales manager. I was not able to purchase the tires I needed but was treated with professional and courteous service. My suggestion to anyone looking for tires and friendly service, is to go by Sam’s before you go anywhere else. The Service Manager did a great job helping me and also helping his team to make my visit there a great experience. Thanks for your helping hand young man.
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December 2021 by Jennifer H.
They do not train their employees properly and then throw them away like garbage when they don't know what they're doing or can't work fast enough.
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November 2021 by Susan Lueckenbach
I wish they carried more organic foods, but they don't make people wear a mask so I go there vs Costco.
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September 2021 by Nicole J.
Is zero stars an option? Had a horrible experience at this club! I opted to have new tires put on my low mile SUV (for the first time ever) and after a pricing issue that I had to argue with them about, I walked out to find all my rims damaged. I approached management who took fault and assured me their claims department would handle it. Weeks later, management changed their story and the claims department decided there was no way the tire shop could have done the damage and suddenly there was "documentation of prior damage to the vehicle". The documentation from the tech on the final paperwork stated "scratches on rims/truck"...The damage to the wheels was literal gouging in the metal where they removed the center cap. My claim was denied, I was basically called a liar, and they told me they refused to reassess. If you value your vehicle don't get tires here! I personally will spend the extra $ at Costco from now on.
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July 2021 by Pious Choi
best way to stretch my dollars!!
love this place,❤❤❤❤
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June 2021 by Jay G.
Great first experience as a member today! Member Services efficiently helped me get my membership card. The staff at the optical center were friendly and helpful. Even an associate went out of her way to double check the availability of a particular item with a coworker. Quick self check out was a breeze. The customer service was great so I think I made the right decision to get a membership here instead of the wholesale club competitor down the street that I've previously had customer service issues with. I'm looking forward to trying their online shopping with free curbside pickup service (something the wholesale club competitor down the street that has a more expensive membership doesn't offer).
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April 2021 by Becky D.
I wasn't gonna make it just their issue, but the manufacturers as well, but when they refused to honor me as a trusted customer and stand good for the wrong thing they had sold me (unless I drive 2 hours there and back to show them my receipt when they already had one on file) , I decided to post this pic/video. A picture is worth a thousand words anyway.
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April 2021 by Valentina Pollock Mckoy
Besides a women coughing on an elderly couple with her mask on like a chin strap! I think the employees handled it VERY well.
I would recommend everything about Sam's they have anything that you want!
