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February 2024 by Audrey Hally
I had a wonderful experience with the Party City of Wilmington NC.I ordered a balloon bouquet to be delivered to my grandson and it was adorable! Kelli and Jonathan were so helpful and sweet when I called the store for help with placing my order! Thank you both again so much! I'm from.the Northeast, but experienced Southern hospitality at its finest!
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November 2023 by Aimee N.
I came in here lastweek looking for something for a Beauty and the Beast event. Almost all of the costumes were gone. I realize that it was 3 weeks after Halloween, but it was still THREE WEEKS after Halloween. The store is just not a pleasant one to visit. I have been in numerous times with no luck on finding what I am looking for and I feel that prices are very high for the quality. There was a woman who was working who took the time to help me look for a costume. She wanted to help me and spent about 5-10 minutes with me. I appreciate that very much. If you need balloons, or something for a birthday party for a kid then they got you on this.
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October 2023 by John Munroe
Their Halloween section as reallly been limited. Past years the merchandise as been a abundant.
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September 2023 by Bridgette P.
Felt and sounded like a party the moment I walked through the door! Thanks to the Staff for their warm welcome and excitement to help find everything you need for the party.
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September 2023 by Dana Byrd
It was not busy, had what we were looking for, but the service was a little odd. Lady calling for back up....and...we were the only ones in line??? Uuummm, what?
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August 2023 by K Jones
Do not recommend!!! Kelli the GM talks to her employees in a condescending way in front of customers! She calls employees slow because her store didn’t properly train someone! Slow is her sitting in the office while the store is packed and only one person at the front working while she sit at the desk and run her mouth about employees! Several staff members have left within a couple of months because of her. If corporate knows like I know they better handle her before my lawyer gets involved!Update just heard that a total of THREE people quit this week! And they wonder why they don’t get any business! I’ll be doing reviews on several platforms, Kelli has been doing this for years but it will stop with me!!!
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August 2023 by Susan Boros
If there's s theme you need party supplies fir, you'll find it here.
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June 2023 by Danielle
Balloons stopped floating in less than 12 hours. They were still completely inflated as when first bought but weren’t actually floating anymore. Such a waste of money for the event, we’re trash before it was over
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May 2023 by sony
thank you jarvis you were a very nice cashier! and thank you to the man who helped with my balloons! :)
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May 2023 by Crystal
I don't really like the new set up they have going. It was very confusing. I can't say much about the staff because I really felt like they were new, so can't be mad if they are still learning their roll in the job. It was very busy and people who came in after me where getting helped first after me explaining why I was there to get the balloons I had already paid for and was supposed to pick up at 1130. I wasn't able to leave until 1215 because they couldn't find my order. Like I said I get it if they are new but it was still very frustrating when I have children waiting, birthday cakes in the car and big plans that I needed to get to
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April 2023 by Jessica Lopez
Worst customer service ever. Every time I go here either nobody wants to help or they’re very slow to attend customers. Only reason I come here is because there aren’t other party stores open around here that has multiple party supply options. I also understand when they’re close to closing they give you a heads up but I don’t appreciate being “kicked out” way before closing time. I work in customer service so I understand it can be a pain for those last min customers to come in especially just to browse, however I knew what I needed (really it was just a few balloons and cups) but the employee up front said they closed in less than 10 min when I had a good 20 min which I would’ve been in and out of before even the last 10 min.
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April 2023 by Morgan Rodrigue
The manager on duty, Constance, was so nice and helpful. She helped me pick out balloons last minute before they closed for a friends birthday. She was kind, quick, and informative. The store was very clean and organized.
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April 2023 by Justin Cyrus
Best service ever! Had to move up a birthday party and they were so accommodating with moving up our birthday balloons!
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April 2023 by Linda Southerland
The employees had attitudes. Wasn't even a good shopping experience.
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March 2023 by Drena Henry
Johnathan,Exceeded my expectations he assisted by phone with patience and knowledgeable about the store inventory and availability. I traveled about 4hrs to this location and my order was perfect! Thank you for adding the personalized balloon decoration to my son 16th party!
