-
February 2024 by Jeremy Farrell
Was told that the deal in the window didn't exist, and that I was not going to get the current deal bc it didn't exist, that the sign was wrong, and that despite knowing exactly how porting a number works, that I would have to go to my carrier to get authorization for a phone I own out right. I asked for corporate's number or for them to call someone above them or corporate to confirm and they claimed they didn't know the number and didn't know who to call. This is the most useless place with 2 of the greatest wastes of space I've ever seen. I have no idea how it exists treating new customers that want to activate a new line like that.
-
January 2024 by Brandon Lee
My wife has been paying way to much for US cell and I have had Metro PCS for years... I finally convince her to go down to Metro PCS on Kerr Ave and the two employees treated her like she was dumb... I am beyond outraged at the way she was treated... Every thing they told her was plus 20 to 30 bucks over what is advertised and that I have paid for the past 8 yrs.... It sucks I have to come into the store my self for equality..... ?
-
November 2023 by Marie Santiago
I went for a phone issue and had Great service. They try to help as fast as they can. Manager, she is great and makes sure everything is good to go.
-
November 2023 by Just A Bite Wilmington
Meh... nothing special. Not overly helpful. Hours are goodStore was clean
-
October 2023 by Alina Richa
Always the best vibes and service...both employees there are always very helpful and get done what I need help with. And in a timely manner
-
April 2023 by Stephen Williams
Very nice looking shopping center. The Metro by T-Moble store is the main store i use here in Wilmington, NC. Customer Service is awesome there. Johnathan will give you the best plan that suits your needs! If he or his staff thank that you don't need any extras on your plan they will be honest about it. They have the newest type and up to date phone's at very reasonable prices various If you went with a contract phone. Metro has the same features as a contract phone. But you are not in a contract and the price will be the same every month with taxes enclosed. If your phone gets cut off for non payment the amount will be the same to get it cut back on with no late fees or re activation fees...
-
April 2023 by Liz
Dude couldn’t even help me factory reset my iPhone, which most people can do specially if you work in a cell phone store but he told me that he was not authorized to do so never heard of something so stupid went next-door and thankfully the vape guy hooked me up!!! I’ve been having issues with my iPhone freeze up. I was told to factory reset and it will turn it back on.
-
March 2023 by K F
this location is awful with lazy, uneducated, rude and disgusting workers. My 50yr old mother goes to this location because it’s the closest to her and she doesn’t have a car and every time they have been awful. Johnathan recently tried scamming her into buying a phone. They wouldn’t allow her to switch her account to another phone that she bought from them before.!He tried telling her she needed to buy a phone knowing she couldn’t. Then tried getting her routing number and refused to even look up her account. WHY DO YOU NEED BANK INFO to find someone’s account? You don’t. SCAM. The fact that you have those kinds of people working for your company is so gross metro. Every single person in there should be fired. Every time she has gone there they refuse to do anything. You need corporate or something higher up in that store and re-evaluate the kind of people that run that store. To try and take advantage of a 50yr old woman is horrendous and you should be ashamed of yourself. I would give negative stars if I could.
-
March 2023 by D W
Highly rude and unhelpful employees at this location. For actual customer service you're better off going to the store on college
-
March 2023 by Johnathan Shaw
Jonathan on Kerr Avenue store manager is a very highly recommend it employee and I thank him for all his help in this service
-
February 2023 by Heidi Marshburn
Today my son and I went to the store to upgrade his phone . Jonathan was very HELPFUL , he was patient as son made his choice. That bundle he told us about and chose was a great deal .. thanks for all your help Jonathan
-
February 2023 by Johnnie Jackson
Stopped by the store to check it out and Jonathan the new store manager took very good care of me he is the best around, I'll never go to any other store except for the one on Kerr ave, if you want great customer service at a timely manner then Jonathan is the man you want to see.
-
February 2023 by Kymberly Shadduck
Jonathan is my HERO!!! I am a very highly SATISFIED CUSTOMER!!! I will always come to him for my phone needs. Thank you Jonathan, your the Best!
-
February 2023 by Harlem Johnson
Dhamel definitely helped me a lot today he's really the best worker I seen by far great job kerr ?
-
February 2023 by Susan Pleasant
Jonathan was very helpful and got me out super quick. He is awesome!!!
