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May 2024 by MATT FELDBUSCH
I have been waiting for them for nearly 2 years just to give a quote on building a 400 sqft sunroom. What I get a year later is someone will be contacting me soon for details about their quote Which I still haven't received, I even called them to ask about installing two screen doors and get the same answer... Someone will be contacting me shortly. Now, I believe these people are so nonchalant about their business I would not trust nor use them to build a doghouse.
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April 2024 by Jamie Roper
I had the fortune of being recommended to Ingram Bros. It was the second best thing I ever did. The first best thing was buying my home in Brunswick Forest. I had wanted to convert my screened in porch as an extension to my living room. Every detail of the process was exceptional. I met with Eddie who provided me with a quote and then submitted a drawing. Each phase was handled by wonderful contractors: demolition, building the 8x11 room, knocking down a wall in the living room, sheetrock, painting, trim, etc. I was assigned a general contract, Todd Albright, who responded to my texts immediately, stopped by often and called me with status of project.
Don't even think about hiring any other company. They are truly the best and I can say that because in my working life, I was a contract designer in New York City. Jamie
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January 2024 by Brian Nunn
Eddie, the Owner is a great guy. His company has helped me numerous times.
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October 2023 by susan braxton
We recently had Ingram Brothers build a new screened porch and deck with rails.The quality of their work was exceptional, and we love the final result. We highly recommend them and look forward to working with them again!
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September 2023 by Susan Anderson
We have used Ingram Bros to do projects for 15 or more years. From small jobs to larger jobs. Many different aspects of home improvements. And more recently a small business upfit! Always a pleasure working with the company.Services: Home renovations
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November 2022 by Craig Gillhaus
Handymen couldn't do the work right or not at all.I was looking for a company that could do quality repairs on my house to take care of water problems from the weather.Different people from this company came in and showed me where the problems were in the house. They got back to me with estimates of costs and time to completion.Some problems existed from the time the house was first constructed. Other problems were created by previous people who did repairs that didn't fix the problems they were supposed to.I had roof, side boards and some sill plate replaced, house wrapping, reinstalling a new patio door and other major work done by Ingram Brothers. The work Ingram brothers did is superior to the original builder and other handymen. I can finally live comfortably in my house without any more problems.
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June 2021 by Ron Rollins
Living space Sunrooms
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May 2021 by Kevin Frazier
Fabulous all the way around.
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November 2020 by Glenn Childs
Recently had a pergola installed and there workmen ship is fantastic. Excellent crew and attention to detail was absolutely the best experience we had, Thanks again for all you doGlenn and Joy
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September 2020 by Shadow Chaser
Great experience with Ingram Bros repairing leaking roof. Very professional service and the repairs were made quick. If you need a reliable contractor, this one is the best I've seen.
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January 2020 by Brian Parker
The companies integrity, quality of workmanship, customer service, attention to detail, quality of products used as well as the best behind the scenes support staff in the industry, Period! 70 + years in the industry and Thousands of satisfied, repeat customers over the 9 decades in business.
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October 2019 by Susan M.
They don't call you back. Never have I ever had to track down someone to get work done. They don't fix problems they've made. Had a slab poured for a hot tub. When the slab was poured it was poured on an angle making the hot tub not level. So they jacked up the slab and shoved rocked under it to make it level and cracked it. Dale said "if it becomes a problem we'll fix it." Well it became a problem. So we contact them and this is the reply I got. "We want to help you, but doing the same thing again, is not an option, and neither is gratis work. We are willing to discount our previous proposal to you to find a happy medium" My reply was come and take your cement back. Haven't heard from them yet.
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April 2019 by Crystal Yu
Amazing experience. From my initial meeting to the final finish, Todd, Adam, Kevin and Eddie were there for me, and doing outstanding work. My major kitchen renovation was so easy thanks to this team. I can’t imagine using anyone else, ever!!! Thank you so much for your time and hard work. You all are officially family...
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September 2018 by Daniel Robertson
After getting a 'sunroom' addition I would like to share my experience so everyone has expectations based on this company.
The sales guy was very engaged and very accommodating and ensured us that they would build us a top notch sunroom... pricing was not the cheapest but not the most expensive out of the quotes we received.
That is about where the great customer service ended... we were informed that the project manager would be our point of contact throughout the project and he would be reaching out to schedule initial appointment in a couple of weeks. Well a month went by with no contact so I reached out to sales guy and finally got an appointment. First day he was supposed to come... no show - I call project manager and then said he would be here tomorrow... no show AGAIN!!! this is with no call/text that he was not going to be able to make it! Third time we had a time scheduled and was running late which ran into my son's soccer practice... makes me angry just thinking about it.
Anyhow, a week later I receive a text saying the windows they measured out could not be manufactured and that they would have to reduce the size... ok, not IB fault but still, not going to be a "sunroom" but more like an addition now. However - the project manager could have come out to talk to me in PERSON and let me know options vs. sending me a text message.
Rather than just go step by step I am going to highlight some key points
~Contract says interior trim would be 'premium color matched PVC coated trim coil' - no clue this was aluminum trip on the inside (my fault for not understanding what was in the contract). This did not match the white wood paneling used so after the contractor framed 1 window, I called the project manager and asked him to quote me wood instead of aluminum as it looked terrible and wanted to switch. I get home the next day from being out of town and the entire room is finished with the Aluminum trim and I asked the contractor if he spoke with the project manager and he said no. He ended up having to tear it all out and re-trim with wood. I was happy to pay the extra but he wasted an entire day's work of the contractor because he did not communicate!
~the project manager did not show his face/contact me for the last 3 weeks of the project.
~the painter was absolutely terrible - after one layer of paint I was called by a new sales guy to pick up the last payment - there were scrap pieces of flooring, wall panel, trim, sawdust, trash everywhere in the room and I asked if someone was supposed to clean this up and they said yes
~other issues that were left were trim around bottom of the door non existent, needed an additional 2 layers of paint and I eventually had to remove the door handle/locks and light sockets as the painter was painting in all different directions around them. No paint on outside door and had to request.
Bottom line is that I was told the project manager had several projects going on at once - I guess mine was a 'small' project and did not take priority. His communication skills were awful and did not manage this project... still never even came to see the finished project and sign off that it looked good!!!!!
The only reason I gave a 2 star rating was because the finished project looks good but if you choose to go with Ingram Brothers, be prepared to manage your own project or you will get taken advantage of (if I would not have been on top of it, I would have a 3/4 finished job). I work in the business world (in sales) and know the role of a project manager and would be ashamed if I sold a service/product with this type of oversight.
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September 2018 by Steven LoBue
There isn’t a better contractor within 100 of Ingram Bros Home Improvements!!!
