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February 2024 by Jason and Ginger Henderson
Great customer service at this location. Matt and Emily went above and beyond. One other location in town didn't have the vehicle I needed and Matt steam lined the process and got me the pickup truck I needed. Wonderful place.
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December 2023 by Lisa B.
It would seem the 6721 Market St. Enterprise has made some changes since a couple of years ago...maybe in personnel?! I had a fairly smooth rental experience, except for the fact that, when I went to pick the car up, it was not full of gas, & looked dirty (the windows weren't clean). They ran it through the car wash, but the windows were dirty on the INSIDE. I was given a full tank WHEN I ASKED. Why should that be necessary? I was also told that the Nissan Vespa only got a few miles per gallon more than the Kia "compact" SUV that was also available: not true! Instead of the 33 mpg I was told, it got 44 mpg. I didn't want to rent a dark gray vehicle (Nissan), because it blends in with the pavement, & is less visible to other drivers... but I didn't want the mpg of an SUV, either.
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November 2023 by jay son
Very accommodating and friendly. Picked me up and dropped me off as requested.I needed the car for an additional day and the process to add the extra time was easy.Daniel Tate from the Market St location was very professional.
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November 2023 by Susan Dunn
Due to an accident, the insurance company booked a rental while my car was being repaired. Enterprise picked me up at the body shop and a quick drive back to the Enterprise shop. He made sure I was satisfied and comfortable with the vehicle before sending me on my way. This experience took less than 10 minutes. I was pleasantly surprised with the efficiency. Upon returning the vehicle, they told me to leave at the body shop and they would retrieve. Doesn’t get easier than that! Follow up phone call to insure all was well. I would use Enterprise Wilmington Market Street again.
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November 2023 by Noel Walker
I had a great experience with the team with at Enterprise. I was helped by Chris, Matt, Jay, Eric, Tim, and Ross. All of them was nice and professional. We laughed and joked while getting everything done. They put up with me for a long time so I am grateful for that. I would recommend them to anyone. I will be coming back soon.
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September 2023 by John L
The staff was professional and courteous. I only waited a few minutes and was in my rental in less than 20 minutes total. Probably closer to 15. It was a prearranged rental by my insurance company. The car was a Honda pilot which was actually very nice and had all the bells and whistles. Much nicer than I expected. It wasn't an upgrade which was surprising. Overall, great experience.
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September 2023 by Zashia S.
I usually get really bad anxiety when renting a car, or do any type of adulting to be honest. So I can't express how much I appreciate Eric for making this such a smooth and easy process. Not to mention going out of his way to make sure I wasn't stuck in a mini van for the next 6 days . Thank you Eric and enterprise for all that you do.
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September 2023 by Yarlini Vijey
Matt super helpful and understanding when we needed a rental car. Definitely would go back here again because of how personable the staff is and how quick and easy they made the whole process. Thank you so much for such a great deal Matt and Enterprise!
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September 2023 by Frank López
Enterprise guys were very helpful to me. They provided 5 star service and made sure the van I rented was ready to go. Any issues I had, they troubleshot and took care of me.
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August 2023 by Susan Boros
My company has an account with Enterprise. The rental process, online, was easy enough. Unfortunately, they don't pick you up outside a small area. ? I got a ride. Once inside, I was heading back home, in no time with my ride for the week. I'm super happy with the upgrade they gave me.
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August 2023 by Jacqueline Medlock
My family planned last minute trip and we opted to rent a minivan. As soon as I arrived to the Enterprise at 6721 Market St. the customer service was excellent. They made sure that the vehicle was in good condition and clean. They also applied military discount even when I forgot to mentioned at the beginning. I would definitely will use them again. ?
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July 2023 by Shan Long
I reserved a rental for this location for vacation and when I went to pick up the vehicle it was a nightmare. The confirmation email sent by enterprise should have all their policies and guidelines listed, but it doesn't. I just got to this pickup location to ultimately be told I couldn't get the rental. I called customer service and was told everything they asked me for in the store should have qualified me. They said someone would call me back, and never did. The whole thing seemed like I was being profiled, which is fitting since another review alleges the same thing.
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July 2023 by Mary Frances Southerland
I had to work with the Enterprise team three different times in a single week and every time was a true pleasure. They made a very stressful situation so much easier! Incredible customer service, especially from Colby at the Market Street location!
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July 2023 by jane jones
Their new location is spacious, the associates are friendly and get you in and out in a jiffy. A pleasure to work with.
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July 2023 by Alison Irwin
Saved our vacation after Budget rental car canceled our reservation even after we called to tell them our flight was delayed. Ross and Colby at Enterprise really took care of us! Highly recommended!
