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February 2024 by James Hills
Rented a vehicle thru insurance due to a collision. Friendly staff helped me get back on the road and even gave me a free upgrade, which was very nice considering I needed the vehicle for 4 weeks. Give them a shot!
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January 2024 by LTD LTD
Loved the staff and I didn't have a long wait time. Everything was done quickly so I coukd be own my way. They explained everything to me and answered all my questions appropriately. Thanks Carlos.
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January 2024 by Michael Richardson
Fast and easy
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January 2024 by Felicia Grant (Certified Medium)
We were provided this rental during our car being in the body shop due to an accident. All I can say is WOW! So impressed with Enterprise!! Car was delivered to body shop and was a new Jeep Grand Cherokee. This is one of the rare times the rental car was almost nicer than our Highlander.... No issues at all we were very pleased with the service, condition and quality of car!
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December 2023 by b morris
Made a reservation MONTHS in advance for a FULL SIZE suv (suburban) upon my arrival i was pressed for time as we had a sudden death in the family and the funeral was the same day as my pick up on a Saturday. The vehicle was NOT there, they only had a Tahoe they did offer to transfer the suburban from another location but thats totally NOT ACCEPTABLE. I had 0 time to wait for a transfer. My reservation was at a particular location and the vehicle should have been there.Offering a 5% discount was not sufficient for a good faith Offering im very dissatisfied after the trip.If it had not been for the time issue of the funeral i would NOT have accepted this smaller rental. Why make a reservation for a particular type if they arent even going to have it on your scheduled day???? Going to use a competitor next trip.
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December 2023 by jack liu
Great customer service and helping us stay informed on our insurance coverages and charges. Easy drop off and would recommend the team at this location!
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October 2023 by Nita Rust
The castle Hayne branch was amazing to work with!!!! Nick took excellent care of my needs with a vehicle after loosing my car in a flood! I will definitely go back!!! And I refer them highly!!!!!
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October 2023 by Stixx Z
Great customer service at this location. I had a reservation and needed to be picked up. This is why I choose to rent with Enterprise when I can. I called several times in 20 minutes with no one ever answering. I ended up taking an Uber to pick up my car. When I arrived and explained to the guy behind the counter, he was very apologetic. To make up for the inconvenience, I was given an double upgrade. They were able to give me a ride back upon returning the rental. I would rent from this location again.
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September 2023 by Carl Newton
We needed a vehicle large enough for the entire family while visiting my daughter for a quick trip. As usual going through the local enterprise location was the most cost effective and convenient option. Also as has been our experience with enterprise the team members are always happy to help . Carlos was super courteous and accommodating . Expectations met and exceeded again Enterprise.ThanksCarl Newton.
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August 2023 by Danae Burgess
I have rented from here twice before. Customer service is amazing. Vehicles always clean
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July 2023 by Brandon
I've used all 6 enterprise locations in Wilmington and this one by far is the best. This location is about 30 mins out of my way, however, I will continue to use them. I've never had any issues picking up my cars from them. The staff is so friendly and willing to help you with a smile. Thanks agian Castle Hayne Enterprise!
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July 2023 by Cathy L.
Everyone was extremely helpful. I rented at least 3 cars from this location dye to a wreck and repairs. I can't say enough about their professionalism ans compassion. I think the gentleman who helped me was named Matt. The gentleman who gave me a ride home was very kind as well.
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June 2023 by Tina Brinkley
Failed to let me know that there was going to be a major deposit to after they got my to the store to pick up the car. Give better information, things are already going bad for some when they rent a car. It's not always vacation that people need cars for. So upsetting and frustrating ??
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March 2023 by Francisco Rios
I was very pleased with the service I got from Enterprise Rent-A-Car. My car was in the shop and I had coverage for a loaner from my car insurance. As soon as I submitted a claim with the insurance company, Enterprise reached out and handled everything quickly and seamlessly. And the staff at the Castle Hayne location was very friendly and professional, it was pleasure to work with them.
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March 2023 by Tasha Johnson
Very quick in and out process. The only thing that happened was when I booked the car and scheduled for pickup at 730am because I booked it the night before it wasn’t ready until after 8. That kinda pushed my timing for that morning. Also the person that was helping was going to give me another vehicle but that one was a 18.00 a day more than the other,so that would have been an up charge for something that wasn’t my fault. However I made it work out to come back and pick up the car. That part was fast quick and the associate was ok. The other only thing which I totally understand is the pushing of buying the extra insurance,the overage use of if anything happens or this is a new car or etc etc etc is not necessary. Other than those two things great service. Will continue to do business there.
