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January 2024 by Patricia Reid
The guy said they don’t rent to people locally and that he only take credit cards. Wow, this is at the airport in Wilmington, are you serious. Every other rental car place in Wilmington takes debit cards but this enterprise. SMH, the racism in little old Wilmington, North Carolina.
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January 2024 by Luigi M
Reliable, fast and honest, as usual. The staff is super friendly. We've only had great, almost brand new cars with no issues. 10 stars!
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January 2024 by Anne Hensley
My experience at the ILM (Wilmington, NC airport) was beyond good, it was exemplary customer service! The counter associates were helpful, knowledgeable and attentive! When I got to the car I had rented, I had trouble closing the rear door. I stopped two Enterprise associates (Alex and Chandler) who could not have been nicer, most helpful and sincerely nice! They showed me how to operate the door without making me feel incapable!I will always use Enterprise for my rental car needs in the future!!
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January 2024 by Crystal R
Our flight got delayed but after I had already confirmed all my information on the web link. Called the enterprise 800 number and was told there wasn't much that could be done about changing my arrival time for my rental. Called the airport location and spoke with EMILY. She said she would take care of it/made notes on the account (she said they wouldn't be seen unless you were really looking for them), but fear not- she would be there tomorrow and so would a car. THANK YOU EMILY!!!! She went above and beyond to comfort a customer in an already stressful situation.
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January 2024 by Dale Long
Always like the great service and know the full price up front before booking. No hidden fees after the fact
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November 2023 by Angela Guzman
Great rental experience. Very easy and quick turnaround for pick up and drop off. The reps when I dropped off were especially personable and friendly. I forgot my cell phone holder and the rep walked with me to retrieve it from the rental.The rate was the cheapest among the other Enterprise locations. Very pleased with service and the car rented.
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November 2023 by William Meehan
Check in was extremely easy at the wilmington airport. The car was clean and we had no issues during our rental. Drop off was effortless as there was a parking lot attendant on hand to receive the fob!
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October 2023 by Bart Potter
They were friendly and attentive at the Wilmington Airport. It's hard to find that these days. I would definitely use them every time I'm in the area.
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September 2023 by Loyde Knapp
Arrived about 3 weeks ago, found the same problem as Alice, waited about one and 1/2 hours to get a car after picking up my bag from baggage claim.
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September 2023 by J Schrum
Great gal at the counter, seamless experience, great pricing and vehicle was just what I wanted.. cheers
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August 2023 by Alice Cruz
Terrible experience, they jam 3 companies into one counter / group of cars (enterprise, National and Alamo) and make you wait an hour to go get your car from a different lot. Book with HERTZ from ILM, they are way more efficient, no line. Enterprise is a mess!
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August 2023 by Jordan Russ
Jada saved my day after I left something in my car. Great service!
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July 2023 by Mark Hanisco
Very clean car that even smelled good. Friendly and professional staff. They helped a couple of tired, hungry, and weary travelers find a nice place to eat. This is my first time with Enterprise. I will be back.
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July 2023 by Gary Roc
Greg W., the Customer Experience Representative inside the airport was very professional. He helped me after a long drive from Florida. Excellent customer service, Thank you.
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June 2023 by Terrence Ryan
I arrived at the airport and proceeded to Enterprise. I was greeted by a young professional who already had my agreement for signature. I got the keys and walked a short distance to my car. The experience was great. I’ve rented with Enterprise many times and have always had a great experience.