-
October 2023 by Sam Deruso
Unfriendly staff,didn't feel like I was welcome there.
-
March 2023 by Theresa McGee
Great customer service!
-
January 2023 by Kiyomi Korodan
I walked in the store on January 2, 2023, at 1650, with my friend. Whoever was working was utterly disrespectful. I have never seen such poor treatment in a store, especially a Chico’s. It felt like a “Pretty Woman” moment. As I was shopping, my friend asked to use their restroom and thanked them accordingly. After she walked passed them, they stared at her and started following her. It felt like racial profiling as my friend is African American. Meanwhile, I am a mixed, white and Asian woman who they did not bother. As she departed from the restroom, the woman in the mask said, “you’re welcome”, in the most degrading, sarcastic tone. I will not be returning to this location.
-
January 2023 by faith Phillips
After a long day of not finding anything I walked in with some hope and only found disrespect . They acted like I have no money following me to the bathroom like, what am I going to steal in the the bathroom.They were rude and I felt discriminated against. I would not recommend this place to my worst enemy. The smell was bad, which is probably why she had a mask on the whole time, this place has discouraged me to shop here. The atmosphere was unbearable I left immediately.
-
January 2023 by Terry Landrigan
Chicos has nice clothes and good staff, but this store has limited selection
-
December 2022 by Velva J.
I recently found a wonderful store that had amazing styles, Chicos, located at 909 Inspiration Drive Wilmington, NC, 28405 ! Actually, I never shopped at this store before. For three weeks I found myself shopping and finding beautiful clothing, spending hundreds of dollars at each visit when I realized that I didn't feel welcomed. The employees didn't greet me when I walked in or never asked if they could help me. Each time I had to approach them for assistance. First I thought, maybe they were allowing me space to shop, until I became attentive and heard them greet other customers that were Caucasian and seemed so eager to assist them. To make sure that I wasn't imaging this, I took my husband with me. He noticed the same type of response. I will not shop there again!
-
October 2022 by Lamour Thompson
I can't imagine anyone having unkind things to say about the associates at this Chico's. I go often, and these ladies are always kind and helpful. They've been great on the phone, in person, purchasing, or returning. You couldn't ask for better treatment.
-
September 2022 by Grace Whitaker
Great clothes. Not so much the associates. I was the only customer in the store, and was studiously ignored for several minutes, until I finally asked a question about the pieces in which I was interested.
-
February 2022 by Rachel S.
I bought several things there recently. And after I received my bag I proceeded to the exit. An employee came out from behind the counter and stared at me until I left. The only thing I can think of is that she thought I was going to steal something. Do not recommend!!!!
-
April 2021 by Elizabeth Chamblin
Poor selection and staff is extremely rude and not helpful. As a matter of fact, I couldn't tell who actually worked there.
-
January 2021 by Lori Salerno
Went in for a gift card. The employee was not very nice. No Thank you or anything. Glad I don't shop there!
-
December 2020 by Leslie Cuevas
I love Chico’s and have worn their clothes for years. I just moved to Wilmington from another area and I have to say the staff at this location are rude and not helpful at all. I went in today and the staff was not wearing their masks until I walked in and then it was the scramble to put them on. The store was empty on the Saturday after Thanksgiving and that should speak to the reputation of this location. This store does not reflect the friendly staff that I have come to know from this company. It’s a shame that I would rather shop online that at this location.
-
June 2020 by Doug West
My wife, who is a huge Chico’s shopper was so disappointed at the Wilmington Store! She said she have never been treated as a second class customer before. In both visits to this store the staff was so snotty and high mighty with their noses stuck in the air that she will never visit again! Sham your staff has to be like this!
-
February 2020 by Emily Arca Ordonez
Thank you so much Patty, for being so patient on my CC phone...
-
December 2019 by Stephen Melville
Great place to buy gifts for the girls.Staff will help you pick