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November 2023 by Latrisha S.
First, let me give HUGE accolades to Blacks Tires on Market Street, Jason Mills scheduled an appointment for alternator replacement, oil change and tire rotation. Absolutely 100% very satisfied with the customer friendly staff. I had several questions concerning the replacement and Jason Mills took the time to explain what the process. The lobby remodel is much more customer friendly and appealing. I will continue to be a devoted Black's Tire customer. Employees like Jason Mills who understand that not everyone knows the mechanical side of car care, reassured me that Blacks Tires is truly customer care focused!
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November 2023 by Daniel Grissom
I had the pleasure of visiting Black’s Tire & Auto Service for the first time today. The service was outstanding! Very professional and prompt. My wife and I left there knowing that this would not be our last visit! You guys have gained a new customer. Thanks again!
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November 2023 by Omar B Sandlin II
Excellent Service starts with Excellent Humans and none better than Debbie, Mike and Jason at the Market Street location here in Wilmington, NC! Superior TRUST for over 13 years with this Team! I love them!
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November 2023 by Billy Sutton
I have used Black’s Tire and Auto on Market Street for the past 17 years and have even tried other auto shops for various takes only to come back. Form Jason and Mike’s hard work to Debbie sweetly greeting me at the door, I always know my vehicles are in good hands. The techs in the shop know their craft and working diligently to get my automobiles back to me quickly and in tip top shape…every time!!Thank you and I look forward to my great service for another 17+ years!!
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November 2023 by Jay C.
Black's Tire is great copany that has awesome employees and they take care of their customers I have always had great experiences with Black's Tire in Wilmington, NC
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October 2023 by Sherry Andrews
Called at 4:55 PM on Monday…they had me in by 9:30AM the very next day. Got 4 new tires at a great price. New tires, balanced and an alignment in 2 hours. Highly recommend! Everyone was very helpful and courteous. Clean, spacious waiting area.
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October 2023 by Carolyn Brooks
As I expected it took a couple of hours for 4 tires, alignment, and inspection. It is recommended to make an appointment for any of your needs for they are extremely busy. It would be great to get an update during the service so the customer feels important. Thanks for all you do!
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October 2023 by Rebekah Bastin
Huge shout out to this company, specifically this location. My husband and I were 700 miles from home. We planned to drive all day and make it home before bed. At 7:15AM on a Saturday, we stop to get gas before making our journey. Our car refused to start after we got gas. Panic set in big time for me.A stranger recommended Black’s to us. He said he never goes anywhere else. I called over and explained our situation. Even though I know his staff was slammed, they fit us in. They diagnosed the problem (needed a new starter) and repaired it quite quickly. They had us on our way by 11:30.Jason Mills is the manager at this location, and I could not have been more impressed. This man even came out to check on our 8 month old son while we waited for repairs.Price was less than we anticipated.This could have been a really bad day, but BTS took care of us when it really counted for us the most.
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October 2023 by Lynn Hairston
The staff here are the best. I consider them to be above average in integrity, honesty and professionalism. Everyone there goes over and beyond to please the customers. On my last visit I noticed several young men on bicycles drive into the the parking lot and headed straight to the service area. I figured their bikes needed some adjustments. I was correct because shortly after their arrival I saw the mechanics taking time out of their busy schedules to help them out. they also gave them bottled water. needless to say, they left happy campers. They even yelled to me to relay to their (mechanics) boss to give them a raise.
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October 2023 by Jay Hennessy
I've been using BTS for about 5 years. Honest, reliable, and punctual every time. Jason and the staff are a pleasure to deal with. I'm always treated in manner that shows they appreciate my business. I won't go anywhere else.
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September 2023 by William Landen
This location has always offered exceptional service at an affordable price. They really do have a great team over there. I would not take my car anywhere else
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September 2023 by Tracy Hollister
Glenn at Black’s was great with inspecting the list of about six things I had to inspect and only recommending to get new brake pads (rather than the dealership recommending all- just because.). I now feel safer for my upcoming road trip and the car feels better to drive! Glenn was courteous., knowledgeable and customer- focused - looking after my pocketbook and interests!
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September 2023 by Jason Keel
As usual MIKE and the guys treated me like I was family. They do everything they can to keep my truck on the road considering I travel enough to have to buy tires twice a year. It’s nice to feel like you’re receiving favoritism when they’re just doing a great job!BLACK’S TIRE has been my go to the 10 years I’ve lived in the Wilmington area. I’ve never pulled out of one of their shops questioning the product or cost. Thank you MIKE and BTW!
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September 2023 by Charles Eric Pate
I've been bringing all my work truck to Black's for a good while now. Always trusted them to do what needed to be done. I can say now, they aren't messing around. They had two of my trucks needing ac, u joints, rack and pinion repair. Was done in a single day!
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September 2023 by charles floyd
Service is slack. The employees were more interested in chatting than their job. My truck was completed and it took them over an hour to get me out after the job was done dobto the employees not doing their job
