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September 2023 by Ionela O.
Just disappointed on how the website info doesn't match with their in stock products. Placed order online where it says item IN STOCK at this location....to go there and be told that they don't have it and just be refunded ..... and that happened with 2 items like happened once, I go home I find another carpet I'm interested in .... It says in stock again , I place order , go there and same story. Had a 3rd option, while still in store , again website said in stock at this location, the guy goes in the back for minutes.... Comes back ... nothing. In the end the rug was on the floor like where the couches are displayed.... Ended up buying that one cuz I was so tired already
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September 2023 by Danny Lewis
Bought a Sofa from an Asst. Mgr. With an Attitude who informed me even though they have a sign that says Same Day Delivery that they couldn't deliver my sofa nor did he offer any options to "help" me get my newly purchased sofa home. And while me and my girlfriend were outside signing loan forms he actually locked up the store and was going to run to the store down the block! The next day I went back in to cancel the order and his attitude was worse and I and told him that I would like a copy of the cancelation form and he informed me that He doesn't print forms! That Sale was lost not so much because of the delivery issues but because of the Customer Service Issues!
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August 2023 by Jamie W.
While they didn't have what I was looking for, the worker was incredibly polite. I've been to a few furniture stores before and it's so common to be harassed by the workers, but that isn't the case here. The worker gave us space and let us look around. She checked on us twice, but was understanding that I didn't want assistance. The prices were good and I wish I could remember the workers name because she deserves a shout out. She was working hard, and not just sitting around waiting to hover customers. Will return to this location!
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August 2023 by Brittany Duncan
Mrs Hannah Was Extremely Helpful! I Suggest Everyone Go To This Store For The Best Prices And Buying Experience. These Past 2 Weeks I’ve Had No Choice But To Make Back To Back Buying Trips. Mrs Hannah Is Always So Honest About Purchases, And Is Not Afraid To Apply Her Opinion. Her Opinion Helped Establish A Very Neat Setting My Home! Thanks American Freight!
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August 2023 by Omar P
Another American freight store sold my already paid for item that I inspected the two day's before. I was patiently waiting for them to deliver it when i received a call to inform me that they had no more in stocks. I was confused,i just saw, touched and paid for my item. I called the Wilmington North Carolina store and the manager Hannah was superb. She went 10 steps and Beyond to help correct the neighboring City store mistake. She is truly a caring ideal employee. Thanks for the help.P.S. I'm still waiting on my delivery.
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August 2023 by Shannon Dow
Dj is an awesome employee, very helpful and knowledgeable. He even loaded our giant sectional couch by himself. If you want great furniture at a reasonable price this is the place for you.
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August 2023 by Jonathan Alves
Hannah is amazing. She was so helpful and patient. She was by herself and doing a great job. She even helped bring the furniture out. Thankful
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June 2023 by Jennifer Williams
Great customer service! It was a pleasure working with DJ and Hannah! Thank you for all of your help. I highly recommend looking for your furniture here.
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June 2023 by James Seagraves
Hannah was wonderful to work with, helping us out with selecting a new Sofa and Loveseat today! Great selection and great prices! Cannot wait to get them next weekend!
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June 2023 by Sandi Fowler
My new Favorite Furniture Store!! Decent prices and Amazing Staff !!! Love my new Recliner and Rug!!
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June 2023 by Ana Tahir
4.5/5Absolutely love the affordability of the furniture here and the quality of it! I do wish there was a bit of a wider selection, but my experience with the staff and details regarding the items I was interested in were very helpful and added to the pleasant experience.
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May 2023 by Sandi F.
This store has taken on a whole new look over the last year under new management!! HANNAH and DJ have made huge improvements while handling sales & deliveries!!! Love my new recliner too!!!
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May 2023 by Matthew Maniaci
Great store. Prices are great.. Most items are in stock.. Hanna in the wilmington store was great to work with.. Helped me load the dresser right into my van..!! Very happy!!
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May 2023 by Tyler Alexis
I've bought a mattress from American Freight years ago and it held up well for over 10yrs. We finally were looking to get a new one and of course came here first. Found the perfect mattress with help from Hannah who was so kind and knowledgeable and even got a deal. Everything was super quick and easy. Highly recommend to anyone mattress shopping! I will definitely be telling everyone to shop here.
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April 2023 by patricia reynolds
D.J., Hannah, and Adam were FANTASTIC ?! I came in unsure if I was even going to be able to get a dresser to ending up getting an entire bedroom set at an AFFORDABLE AND HEADACHE FREE rate. The transaction took just a short while for everything and was so easy. They made me feel comfortable and confident in my purchases and I’m so excited to be comfortable at home and able to sleep again In my new bed. Thanks guys for all your help I’m so incredibly grateful!
