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April 2024 by Kings Grant
I love this place, great layout and selection. My only complaint is the older gentleman with the white hair who is always there. He's so rude and abrasive and has no concept of customer service. I was in over the weekend and overheard a hispanic man asking him for help. The mans english was not the best and the older gentleman who works there was so rude and no help to this gentleman. In a frustrated tone he said "I cant understand you, you need to give me more information than that". I dont usually leave bad reviews but this particular situation frustrated me. As someone who manages people in retail for a living, this is no way to treat anyone and he would not work for me
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February 2024 by David Blais
My experience was unexpected. Their customer service was beyond helpful.
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January 2024 by Ron Dalton
Still a good value given to you by good people.
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January 2024 by Nick Belletti
Just to preference this review, I have a hardwood floor business live about four blocks away from here and spend between $25 to $100 a week picking up supplies for various jobs going on, including my own house. I bought a sprinkler, never ended up using it and tried to return it about 2 or 3 months after a purchase brand new and never taken out of the box. I have no actual need for this sprinkler anymore and can't return the product either. The manager Lisa who I see all the time because I'm there 3 or 4 times a week, refused to take the return. Just letting you know I don't have to shop here. I can shop at Andy's store or just go a little bit further up the road to Lowe's so you won't be seeing me again. There are two other homeowners in my neighborhood who have had the same issue and won't shop there as well.
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December 2023 by Steve
These guys are awesome, very friendly and helpful!!
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November 2023 by kisha short
Friendly staff
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November 2023 by Brian House
Always have everything I need for the house and great friendly service
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October 2023 by Travis Melton
CUSTOMER SERVICE DOES NOT EXIST! I have no idea what happened toThis place. I’ve shopped here many years frequently buying tools, coal and grilling items and paying more than a big box store just to buy locally. Evidently Anna the owner of stevens ace hardware on market street doesn’t care if you support her or not. I went in today and bought a couple bags of coal and some grill accessories. Long story short ace voided the transaction decided to track me down via my wife on Facebook and ask me to come back and pay… and or write my card info down for it to float around their store. When I told them they had ruined plans for a surprise cookout for my wife they didn’t care.. just wanted their money.. I have never been spoken to like that from a owner of any establishment to the point she communicated threats saying she was going to write my phone number down and give it to her husband and there will be big problems. I took them all their items back because I refuse to give them another red cent of my money. It really sucks that such an Ugly owner named Anna can ruin one of my favorite stores. Don’t go there run as fast as you can away fromThese clowns
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October 2023 by Webster Burrier
Extremely friendly and helpful! Love having the personal touch of a small business over the big box stores
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August 2023 by Tasha Elder
NO STARS!! Horrible customer service. Came in to purchase a tester for my dryer for a home that I do own, was asked by the representative why don't you ask your landlord. Politely told him I don't have a landlord I'm a homeowner. Got home an realized I purchased the wrong tester went back to return it a week later. Got accused of using the part and then not needing it, is why I returned it. This is one black woman that will not be going back to Ace hardware!
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August 2023 by REX WILSON
First I would like to share that I have shopped here for over 15 years and try to shop local. I have always found items in need and generally rate this location as a good place to shop That all came to an end Saturday when I met Anna ( the manager) . The day before I stopped in and purchased 12 feet of flexible hose for the sum of 30 dollars or so. after arriving home I found that the inside diameter was too small so, I returned to the store the next day to exchange for a larger interior hose, first I was told to " get what I need and bring it to the sales counter ", then I was told that "we do not accept returns on cut items. I stated, " I understand but there are boxes back there with pieces of hose 3,5,8, or so, feet in length and mine was 12 feet in length".Anna ( the manger) held her ground, I revisited the situation that I have shopped there a lone time and he hose was almost a complete length from the box of 25 feet. I asked again was it worth 30 dollar to lose a long time customer, again the answer was , Yes. I then paid for another item that I needed, left my hose on the sales counter for them to restock at no charge to them to sale again, I then vowed never to return. I guess that they have so much business that they (and Anna ) don't need mine?
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August 2023 by Jeff Steinlein
I've never met a kind, helpful employee here. Prices are way higher too. Don't give these people your money, Just go to Lowes.
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July 2023 by sweismanj
I am always pleased with this store. The staff are extremely helpful and friendly! I recently had my home door locks re keyed here and they were done fast!
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July 2023 by Charles Lienhop
They always have what I need, it saves the trip and travels in traffic !
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June 2023 by V K
I went the other day to pick up some pine straw and ended up in a situation with my vehicle where I'd really needed someone else help. I reached to Keith who was assisting lady with propane tank at the moment and once he was done Keith went above and beyond to help me out. Great customer and people skills - thank you Keith very much, thank you Stevens Ace Hardware!
