-
January 2024 by J Smooth
Everything went well the Duplin County native did a excellent job. Ms M got me signed up with ease and explained the benefits to me in detail.
-
January 2024 by Gene Dawson
I had a billing problem I couldn't resolve online, so I went to a local Wilmington, NC AAA location on Oleander Drive, and the insurance sales guy went to his computer and solved the problem without hesitation! Im loving AAA!
-
January 2024 by Robert Billings
They need to fix the automatic call for help or preferably go back to people
-
December 2023 by Tim S.
Wow, a lot of negative reviews for this place. I got a battery replaced here for my Ford. I didn't have any issues. The price of the battery was exactly what I was quoted on the AAA website. I was able to schedule an appointment online for the very next day. Other places I checked were booked days out. The staff up front were knowledgeable and friendly. They got the battery replaced pretty quick. I have no issues with my experience here.
-
December 2023 by Carl S.
Had my car towed in. The diagnostic cost me $174 and they wanted to charge me $726 to change a starter. Had no choice but to go somewhere else. Do not go unless you like being over charged.
-
December 2023 by Alexa Marie K.
I was very pleased with the service. I have taken my cars here a few times for inspections and other services. I was very pleased with the honesty in the work I had done today. I normally have a hard time trusting a car shop, but I was pleased when the work turned out to be something more simple and we were not overcharged. We worked with Jason and he was honest, communicated well, and got our car fixed in a timely manner.
-
December 2023 by Nicholas Gobora
The customer service is always great every time I go in. The women at the front desk are so friendly, Monique especially.The technicians also do a thorough job , Thanks guys!
-
November 2023 by Larry Rose
If I could give a zero stars I would. I felt taken advantage of and totally scammed. Made an appt with them at 9:45 am to have the brake lights serviced and a new relay switch on the blinkers. There was a problem with the taillight which they said would probably have to be replaced but then they told me they couldn't even run a diagnostic on the vehicle until after 1:30 because they were backed up (when I arrived all the techs, managers and counter people were in the lobby, no cars in the garage). They then told me I would need to bring back to have the work done the next day if I couldn't wait on it. I told them I needed the car to be done by COB the following day as I was leaving town they said "no problem". I arrived at 7:45am (they had to unlock the doors as I was the first customer of the day), they brought me home (the guy who brought me home was awesome, he drives the vintage Cadillac and when I told him what the car needed, he thought it would would be a quick fix) and I waited for a phone call to hear what was needed on the car. When they hadn't called, I called them at noon and they said they were "still diagnosing the problem". They tried to tell us they worked for over 3 hours to diagnose the issue and didn't charge us for those hours. Miraculously at 1pm, they had found the issue and it needed a flasher relay switch which they replaced and for which they charged me $161 for a $50 part, but taillight could not be replaced because they would have to order the part and couldn't get today, we checked, there was the correct part at 4 auto parts places in Wilmington. The working taillight needed bulbs but they did not have those, what auto repair place does not have replacement bulbs for taillights, so they would replace when we did the taillight replacement. With all the run around, we called them later when I returned home and said we would not be bringing the car back due to the poor service and communication.WILL NEVER USE THESE PEOPLE AGAIN!Service: Electrical repair
-
November 2023 by Linda Kanoy
A BIG "THANK YOU" to Crystal and the technician (I don't know his name) who serviced my car after a flat tire at Whole Foods in Wilmington, NC!!!I was in town for my sister's doctor appointment and they made an unexpected stressful situation so easy and communicated every step of the way. Prices were very reasonable and customer service was outstanding! Thank you, Crystal and the kind young man who provided the service!!!Service: Tires
-
September 2023 by Joe Sarrantonio
Very simple review.I broke down, was towed in and had the repirs completed in a day. Oh yes, I need to add to that I also met some awesome people that work at this car care center. Jason Hill, who is the facility manager, and answered all my questions and kept informed while the repair was underway. His customer service skills are excellant, not only with me but I watched and listened as he worked with other members. He is truly an asset to AAA. I'd like to also give kudus Mechanic David Hyde. He was very thorough in his explaintion of my trucks problem and how it was going to be repaired. Both men treated me with a respect and friendliness that is hard to find lately. Both men should be commended for this.All the other empolyees seem to be just as friendly and it's a nice clean place if you need to wait to have work done on your car.
-
September 2023 by Mason Hutchinson
Jason was extremely helpful. The splash guard under my car came loose and lost a couple screws. He fixed it for me before work when I came by without an appointment.
-
September 2023 by Rebecca Powell
Made me wait hours instore without keeping me updated. Misdiagnosed source of problem. Had to ask 3 times for receipt, then for diagnosis report and finally MY KEY.Gave me wrong final paperwork. Nice folks but I'll never return.
-
August 2023 by Allen
Complete garbage dump. Avoid them my friends.Picture- Insisted they test drive my vehicle to check if my transmission was slipping. They said I needed a new camshaft. 2 days later, I took the warranty they would not honor to Bob King GMC, and they promptly diagnosed a torque converter failure. They repair was done quickly with no surprises.
-
August 2023 by Greg Kennedy
Absolutely awful experience. Put my life in danger and cost me extra money down the road due to shotty work. Incredibly poor work, by far the worst experience ive ever had taking my car anywhere.
-
June 2023 by Matthew Spittle
Terrible service by swindlers. They charged $295 for a single tumors with no warranty. $300 practically for a tire for small regular Honda sedan. Then the my wanted to replace the radiator which is working perfectly fine. They also changed the oil despite the fact it was changed just a few weeks before. Outrageous liars. DO NOT USE THIS PLACE THEY ARE TRADING ON AAA TRUSTED NANE TO SWINDLE AND LIE TO TRUSTING CUSTOMERS
