Nails 09 is a clean and welcoming nail salon that offers a range of services, including manicures, pedicures, and lash applications. Customers appreciate the friendly staff, with many noting how nice and accommodating they are. Positive experiences include comfortable services, quick wait times, and skilled technicians who listen to customer requests. For instance, one customer highlighted a wonderful pedicure experience where the technician was attentive and provided extra care for calluses. However, not all experiences have been consistent. Some customers have expressed disappointment, particularly regarding lash services, as the salon has shifted from individual cluster lashes to only offering strip lashes, which did not meet everyone's preferences. There are mentions of variability in service quality, with some technicians being more attentive than others. Overall, Nails 09 has garnered a mix of positive feedback for its welcoming atmosphere and quality services, alongside some concerns about consistency in service and product offerings. Many customers are eager to return, especially after enjoyable visits, but some express hesitation due to less satisfactory experiences.