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November 2023 by Chris Miller
came to look at a vehicle and was met with a very nice service man named tyler and helped me find an amazing new car and it’s perfect and glad i decided to pull in to look or i would have never met the nissan family and took home such an amazing car. best car shopping experience 10/10 would recommend.
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November 2023 by Lori McCann
My husband and I visited McNeill Nissan of Wilkesboro to simply take a look at a car we saw on line. The salesman that came out to meet us, Tyler Hincher, was so nice and just gave us a welcoming feeling from the beginning. We liked the look of the car so much, we wanted to give it a test drive. Tyler was very knowledgeable on all aspects of the car and answered all of our questions. After the test drive, we went inside to discuss the deal and again, Tyler was very helpful and did not pressure us at all. Tyler took our price proposal to the sales manager and we were able to negotiate a deal that fit our budget. The overall experience at the dealership, from Tyler all the way to the finance manager, was great. We would recommend this dealership to friends and family without hesitation.
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November 2023 by Christy Miller
The service to my car was done well. However, when my car was returned I was told I needed tires. I was given a quote for tires with no information about the tires. I felt like I was treated like I was dumb and was just going to agree to order tires without any information about them. I couldn’t help but wonder if it was because I am a female. In addition to this my car was not washed as usual. I left very disappointed with the level of service I received.
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November 2023 by Cheril Cooper
Everything was a bit pricey,but what isn't nowadays. They checked my car from top to bottom and even washed my car! Great bunch of people and they did the work right! They have free coffee and drinks,watched TV and updated all my apps via their wi-fi! Going back next month for more preventive maintenance.
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October 2023 by C Walker
Brenda was awesome in helping me with the purchase and Tyler made everything extremely easy when we came in to pick up the car. Everybody was very friendly and helpful.
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October 2023 by Yvonne Hicks
Ok so I went there 2 get my car handle put bac on last Thurs, 9/28. I thought everything was good but come thurs 10/5, just a week later, my handle comes off again, like it was never touched. I'm pissed and aggravated. I want 2 go bac and show them but I want it done correctly so I'll go elsewhere.
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September 2023 by luyanda santos
Like always we got first class service....Our special thanks to Jacob and the rest of the service department...
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September 2023 by Kristina Stanley
I am very pleased with my new car, I have always went in for an oil changed for my other car and they are always so kind to me there. Brenda was great she made me feel comfortable, I told her my worst experience with Toyota place that was why I was more nervous about getting a new car but it’s day 2 and still going good. Thank you for everything and being so kind everyone time I’m there.
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September 2023 by Jamie Wagoner
Alyssa (in service) & Ken (in parts) make the experience so pleasant! Their great at what they do & always have a smile on their face!
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August 2023 by K Birt
Great staff. Great customer service. Very helpful. Alyssa made the process so easy. She was well informed of everything needed for my vehicle.
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August 2023 by Katie Horrell
Very happy with the service I’ve received. Jacob in the service dept. has been stellar with following up and providing updates when needed. I’m very happy with my experience!
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July 2023 by Ben O'Neal
In October 2022, I bought a 2023 Platinum Nissan Pathfinder. I was super excited about the car until I took it in for its 10,000 mile service. What was supposed to be a quick visit turned into a 4 hour wait. I was informed that the battery in the Pathfinder charge was low and that they needed to run an hour long test on it. After this test they reported that they were replacing the battery. As I was leaving the dealership the service manager shared with me that they are seeing problems with the batteries in the new Pathfinders not holding a charge and they are having to warranty a lot of batteries out. However, there was nothing he could do because Nissan hadn't acknowledged the problem or issued a recall. His solution was to bring the car by weekly to have the battery checked. This was obviously unacceptable. I spent a lot of money on what I thought was a reliable car, not something that needed to be checked on weekly to make sure it would not leave my family stranded. I ended up trading the car with 10k miles on it.Fast forward to today. I am currently waiting for McNeil Nissan to process the refund on the extended warranty and GAP insurance that I bought on the car. I sent in all the requested paperwork on June 1st to Angie McNeil in accounting. I found out this afternoon by calling the extended warranty company and GAP insurance that Angie still has not submitted the paperwork from June 1st. This explains why she has ignored my multiple emails and phone calls. The combined cost for the warranty and GAP insurance was over $5,000. I understand this is a lot of money to lose a commission on, but it is not theirs to keep. I also called and spoke with the finance manager, Edward Garvin, today and explained the situation. He stated that Angie was in the office and attempted to transfer the call to her. I tried to ask him not to transfer the call to her but he was so quick to dismiss my concerns that he didn't give me a chance to say anything. Of course, the call went to voicemail with no response.I have waited patiently for McNeil Nissan to reply to me. I really did not want to leave a negative review, but I have no other option. They refuse to acknowledge me. It really makes me think that this is a struggling car dealership. Look at their empty lot and their service department that is only open every other weekend. I am at a loss for words and quite frankly feel that they have stolen my money.
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June 2023 by Edward Danyo
I recognized that I needed an oil change for my Titan...I called in that day and Alyssa was able to get me worked in. I was happy with the work performed and the ability to get me worked in.
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June 2023 by Homer Murdock
Purchased a new Rogue. Best, most polite and courteous car purchase in our life. The place we will buy our next car.
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May 2023 by Kristi Ennis Lail
McNeill Nissan is an upstanding car dealership with some top notch sales staff. They are customer service oriented and friendly. Once it comes down to number time though, the "finance guy" sucks the pleasantries out of the room. High pressure is the name of his game and "deals" that still leave him with nice padding in his pocket. I would have purchased a vehicle there had it not been for him.
