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December 2023 by Sandrina Bonner
They have you sit down and wait for hours if you want something done,also they screw up all your accounts you get charged for things on your account you know nothing about, the people in this branch is rude and nasty, please don't bank here people also ,the staff come across as very racist!!! Stay far away from this place!!!!!
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September 2023 by Jack Crumpton
Terrible experience with this bank, would not recommend doing business with Truist.
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May 2023 by Cody Sutton
Being I have been apart of this branch before Truist merger and now after. I can honestly say things have only gotten slower. No matter the time of day you enter the branch you can expect to wait 10-15 mins in line to served by just usually a max of 1-2 tellers, if there is a 3rd teller at the desk I can assure you they are “busy”, don’t even try the drive thru, it’s a lost cause also! I bank here for personal and business, as I know a lot of other small business in town that bank here too. We all say you have to plan a day that your not in a hurry to go here. The new system that was introduced here lately has only made the overall process take longer as well, not faster.
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August 2022 by Cody Miller
Truist as a company has been nothing but a complete let down. And this location struggles 24/7 it seems. Strongly recommend never doing business with this bank. They always seem to be understaffed, they never answer the phone, or return your calls. They are a joke.
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July 2022 by Joey Shatley
The worst banking experience I’ve ever had.The customer service inside horrible!The online banking is a pain in the neck.The phone is never answered.Just terrible all around.
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June 2022 by TheRealHayden
All this place does is steal money
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April 2022 by Alex Krastev
Worst bank I've ever came across, Do not use this bank.1. They don't answer the phone. 2. Had a random payment I didn't make come out of my account that put me overdrawn as I don't use this bank and haven't in over 8 months. 3. they didn't inform me until they send a letter saying I am $130 overdrawn. 4. I then go in and ask "what payment was it?" they said "it was x payment" and I say "I didn't make this payment and that I want it investigated and removed." 5. I then receive another letter saying "they investigated and haven't found any strange payment" which is completely wrong as like I explained to them in clear terms that "this payment was not me." 6. Josh the banker says "they don't let you know when your bank gets overdrawn" as it's not in their policy. 7. Josh said he "would call me and let me know the outcome" and never called even though they confirmed that my telephone number was correct when I went in to the branch. 8. Stay away from Truist which rebranded from BB&T which I can only assume is from their bad practices and a bad reputation for being a dishonest and shady bank.
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February 2022 by Willie Triplette
Great. Their corporate services caught a fraudulent charge to my account that I did not approve. They contacted me regarding right away. I tried calling no answer sent an email and the company claimed they canceled the charges. Unfortunately, 10 days later the company charge the amount again going through so I blocked my card and working with my branch to clear it up. Fortunately and unfortunately having to get a new card and start over again with all my monthly posts. setup automatically. Thank you, BB & T now Truist. Willie
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October 2021 by ThatThangThatKilledJohnWayne
I went in this place just to make a checking account and waited close to 2 hours and just ended up going to another bank in general there was 5-6 people working and only one was working with appointments and I was sitting in the waiting room for close to 2 hours they weren’t busy I do t understand how this place is running HORRIBLE.
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January 2021 by Ayden Cockerham
These guys their name is better business and trade explain to me how when a customer that has an account at BB&T write me a check and I go to BB&T to cash a check written on one of the account holder‘s accounts but they still want to charge me eight dollars and the resolution is for me to go up and charge BB&T account holders eight dollars extra if I don’t want an account with them my resolution is boycotting BB&T I will no longer do business with anyone that banks with BB&T regardless of how much the money is or who it’s from
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January 2021 by Fly_boy_Freddie
4days straight I have been trying to talk to someone but they have not called yet
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July 2020 by Steven Wilcox
3 lanes and still 30 minutes in line. Super slow. Need to make some changes or something.
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March 2020 by Colin Martin
Always have great service. We do a deposit everyday for our business and they are always helpful. Thank you for being so professional!
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March 2020 by itoxic_vipes
4days straight I have been trying to talk to someone but they have not called yet
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January 2019 by Kevin Sheets
Never fails when I pull up to the ATM at this location its out of service.