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March 2024 by Erin Woodall
If I could give zero stars I would. I have called so many times trying to talk to someone. I keep getting hung up on after spending 5 minutes on that horrible chat thing. This place is a nightmare!!!!!!!!
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March 2024 by Larry smith
CVS drug store about all you need to know
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January 2024 by Shirley Finegan
Convenient to home
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October 2023 by Paul Sheddan
Recently I had a prescription filled that was the wrong drug combination. When I brought it to the pharmacy manager Megan attention I feel she did everything she could to make it right. Within 30 minutes after calling my primary doctor in Florida the prescription was filled correctly. I have always found the pharmacy staff especially Megan to be very helpful.
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October 2023 by Jonathan Fielder (Latchwork)
It is a shame that I can't leave zero stars. This might be the worst pharmacy within a hundred miles. Avoid at all cost.
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September 2023 by Katy S.
They close for no apparent reason in the middle of the day. The people who work there are nice, when they are there. Pharmacy wait times are very high and the chain that makes billions of dollars apparently can't staff their pharmacies with enough people to keep up with demand. Go to Ingles across the street.
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August 2023 by Heather hall
I called this pharmacy around 2:30pm to complete documentation on medication management for my company. They kept me on hold in the initial call for far too long before sending me to voicemail. I called back at least 6 more times to be sent directly to voicemail again. I finally called the front end (very polite staff) and asked to be transferred at which point I was put on hold and then hung up on. My final call I requested not to be put on hold and the front end staff very kindly took the handheld phone to the pharmacy so that I could speak to someone. I spoke with Casey Hill who answered all of my questions within a matter of minutes. She was professional and easygoing, but I'm unsure why this call took longer to be answered than the documentation I needed. The communication and organization of this establishment is severely lacking.
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August 2023 by Bonny Becker
I just moved to West Jefferson. I had my prescriptions transferred to CVS from my pharmacy in Wake Forest. Everything went smoothy and everyone was helpful and polite.
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June 2023 by C L. S.
If i could give 0 stars i would. this pharmarcy is so unprofessional, staff are so lazy they can't answer the phone. i've called this pharmacy 3 days in a row, never once got a person on the phone. i had to drive there 3x to give them my insurance info, then drive back to check on the status, was told the med had to be ordered, then today i was on hold 3 different times when i called and they'd hang up on me after 10 min. i called a 4th time and they had me on hold for 20+ minutes, and so i left work and drove there while still on hold, and asked what the issue was why they wouldnt answer the phone. they gave me the sorry excuse the phones are tied into their computer system and their computers were down. bet they weren't down the 2 days prior as well. i was greeted by the overwhelmingly sarcastic "Jill B" from another pharmacy as she told me I should be lucky the store is even open and that they are there to wait on "people like me". I told her to transfer my rx to walmart and her reply "I might get it there in a day or 3". Needless to say I filed a complaint with the NC board of pharmacy, BBB, and CVS. Jill B needs her license revoked and the whole pharmacy needs an overhaul. I've never experienced such careless customer service in my life. Thankfully my dr was able to send my rx to Walmart for me so I could get my diabetic medication today, rather than whenever Jill B decided it was convenient for her. I pity anybody that uses this pharmacy for medication purposes.
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June 2023 by Richard Caldwell
Went in for a prescription pick-up on Tuesday to find out the pharmacist had quit and walked out the prior Sunday. My prescription was not ready though they had received the order 4 days prior. Sorry we are out of that medicine . When will you get it? Don't know. Try Thursday but not tomorrow as we will be closed all day. Closed all day on a Wednesday?
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June 2023 by Chasten Bennett
Went to pick up my prescription and they closed for lunch 10-15 minutes early. And had the security gate shut at the window as an employee walked by multiples times and even looked at me and chuckled then walked away
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April 2023 by Jena McDaniel
If I could give them no stars I would. They are so unprofessional and unorganized. They never have the medicine I need and they’ve lost several of my prescriptions. They never answer the phone and everytime you can actually talk to staff they tell you something different.
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February 2023 by Kenneth Silverman
This is the worst pharmacy I’ve ever gone to in my entire life. First they almost killed me by giving me a script that was 10 times more than what the doctor now I’m waiting for a script to come in but my doctors called him three times not to mention the fact you don’t ever answer the telephone. I try for five James the first time I tried it kept hanging up on me after going through the long process of getting all your information now, after that, I just rings and rings and rings.I’m going back to Walmart pharmacy.
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February 2023 by Dylan leggett
I waited on hold for 45 minutes, and once someone finally answered, they hung up on me. I called back because it was an urgent situation, and I only waited about 5 minutes this time, but they said they couldn't tell me if my prescription could be refilled. Some people these days are worthless and don't understand the concept of hospitality. My family and I will no longer be using CVS Pharmacy, and thus, I thank the gentleman that I spoke on the phone with.
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December 2022 by John Sanders
I always wondered why a place like a CVS has such a low score. I learned today. I scheduled a test with the pharmacy a few days ago. The day of the test I got confirmation messages and arrived 15 minutes early to find the pharmacy closed. I was told they might be open in an hour. Why send me confirmations and let me drive out when you know you can't provide the service requestsd. No wonder the low score.