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February 2024 by Ryder Howell
Absolute best customer service
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February 2024 by Christopher Church
Kelsey Church at the West Jefferson store repaired my phone with no problem excellent service very knowledgeable
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February 2024 by Martha Osborne
Excellent! George Beswick was beyond patient with me, an older lady that’s pretty much clueless! He went above and beyond. Very patient, persistent, knowledgeable and helpful! 5 stars to him!!! Thank you!
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January 2024 by Tammy McCullars
George B. is a true wizard when it comes to anything techy! He added a line, new phone, and iPad with ease. His expertise spans across both Android and Apple platforms, and he even surprised me by effortlessly resolving a Fire tablet query unrelated to CWW. I am truly grateful for the caliber of professionals you have on your team!
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December 2023 by Gloria Greer
Everyone was very friendly and helpful.
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October 2023 by Cynthia Richter
I paid $551 for two new iPhone 15 pro. Then had to turn around and pay $125 for charging equipment.
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September 2023 by JC Trivette
The only reason I am only giving 4 stars is because the day I bought my new phone they were having issues with the internet (8-8-23) and couldn't get everything to download. Had to lose work time in Boone the next day to get my apps and pictures switched over
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August 2023 by Andrew Gilley
Associate was amazing and extremely helpful! Would have been an overall nice experience except for the $40 upgrade fee I will be paying on my next bill for each of the phones I purchased. I would see it as just part of doing business if it was a voluntary change, but I was forced to upgrade since I was informed our old phones would no longer work starting sometime between August-October.
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July 2023 by Allen Ball
Paying for national coverage. No coverage in TN, VA & SC.
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June 2023 by TJ Calloway
They didn't have the phone I wanted in stocks, so they had to order it (S23 Ultra). They didn't have any good phone cases & only plastic screen protectors. The lack of phone cases & screen protectors bothered me because I needed my new phone protected. Otherwise it is a great store. Also my service hasn't been as good as normal lately. Not sure why...
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June 2023 by Devin H.
Carolina West Wireless earns a flawless five-star rating for their outstanding customer service. Their knowledgeable and responsive team goes above and beyond resolving issues efficiently. With Carolina West Wireless, expect top-notch support and a truly satisfying phone service experience!
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June 2023 by Christina Butler
Nichole was fantastic!!! Friendly and fast as can be!
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April 2023 by Slayton Stewart
I work at CWW. We are a great company with fantastic employees. We provide the best network and customer service in Western NC. We have recently been voted as the best cellphone provider in Ashe, Avery and Watauga counties.
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April 2023 by Peter Finch
Great staff - very knowledgeable about product. Helpful with a smile. Good prices. Been a subscriber for 20 years.
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February 2023 by Gary Day
Excellent customer service and very knowledgeable manager, helped fix the issue, stayed through most of her lunch to solve the problem, highly recommend
