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January 2024 by Kristy White
It was the worst car service experience ever. This was my first and last time here. I brought my new kia for a variety of things. I had an appointment for 9 am. I got there the night before to drop it off due to I had to work. It was getting late in the evening and I needed my car. Around 5pm (mind you they close) I called to see if I could pick up my car. The service tech coordinator, D, said it's not ready, and they have multiple things to go over. I was upset, I needed my vehicle, and they waited till close to talk to me about my car, 8 hours later. Mind you, I'm not sure they would have called if I didn't. Their excuse was that they were short staffed and didn't have time to let me know. Before I wanted to move forward with additional services, I requested an itemized invoice. D said he was sending it now. I waited and never received anything. I called the next morning to have them send it again. A bunch of back and fourth happened , and my car needed a part that took a week to get in. It also needed wipers to pass inspection. Natrually, the life span of wipers is not all that long. It was the least of my worries, but I needed it to pass inspection. Inever received the next communication from D. Instead, I got a text saying your car is ready for pick up. My car was NOT drivable, as well as it needed to have things done to also pass inspection. They didn't give me the chance to elect for wipers. They just failed my car... my 2022 vehicle. More back and fourth happened, and then I got the bill, and it was ~$200 more than our discussions. Upon investigation, it was a service charge just to diagnose tires are wearing and alignment needed to be done. When I was speaking to D previously to the bill, I told him I would get my secondary concern done elsewhere. They did the diagnostic testing without my consent. They did rectify that situation. However, the entire process was awful. It was a huge ball drop on the communication. Not only that, but I just got a 'I'm sorry' as if it were a daily robotic thing, he said, just no empathy. I wholeheartedly feel because I was addressing my concerns about their customer service. I was getting a higher bill. The secondary concern I had was that I was told verbally that I needed all four new tires. Although previously, before my critique, they said my rear tires were good and my front were mild (the yellow) box they checked off. How did it sitting in the parking lot change from ok/mild to everything needs to be replaced.Car service departments are very crucial. If someone is without their mode of transportation, it can affect a lot of things. For example, if I wasn't able to go to work, my job would be affected, the clients at work would be affected, and the staff would be affected. It is a domino effect. They need to take more pride and organization in their job. They are important to the community and society.
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October 2023 by Krissy N.
Terrible service. Can never get someone to talk to on the phone. Told things over the last -1.5 weeks that made this repair painful to say the least. Lost many a day due to not getting in touch with someone and/or waiting for call back. My car is still there and I cannot find someone to tell me what is the status. Cannot wait to get my car out of there. AWFUL!
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August 2023 by Carol M.
Best car buying experience, go see Mark in sales. And Rogel the sales manager. No upselling, nothing added clear and simple!
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June 2023 by Heather A.
2023 Kia Telluride first Kia I have ever owned and I really like the car, however with the way the service department handles customers this will be the only one I purchase from Kia in Wendell. I had an oil leak, David called and told me it was a cracked housing and they would have to order the part and it would take 2-3 days to get. I asked him since it's a warranty issue could he set me up with a loaner. He informed me that they don't do loaners just rentals and only from Hertz in Raleigh which closes at 6pm, I also can't be promised a vehicle of the same size as the telluride it's whatever they have on the lot. I told him that would not work for me because I have to be at work until 5pm then drive home 30 minutes to drop off the truck I borrowed then get a ride to Raleigh which was over a 30 minute drive, I'd never make it. I was offered $45 a day for a rental at a place of my choice as another option but I'd have to cover the rest. You can't get anything of decent size for $45, I couldn't locate anything for $45 a day. I find this to be crappy considering the amount of money I just spent there in February on this car and your warranty promises me a loaner but yet I have to leave my job early and get a ride across town (NOT GOOD). Now the service work story what a load of crap, remember I was told it was a cracked housing when they checked it over, but they ordered a O-ring because they only diagnose the problem then they send it to the engineer who then instructs them on how to fix the problem and then parts are to be ordered and they can't go against what they are told even if they think/know it's wrong. They ordered the O-ring and of course that didn't fix the problem so here we are on Thursday having to order a housing that the engineer finally decided we needed to get to fix the CRACKED HOUSING. This part was being picked up a few hours away is what I was told on Friday but because of the late notice it would be Saturday before it was ready. I was told they were bringing in a special technician to make sure it gets fixed correctly. I had to leave for out of town on Saturday morning early and I really needed my car, I had others traveling with me and the truck that I was borrowing wouldn't hold everyone and their luggage. I was told that the rental option was still available, you can't be serious this is all you have to offer a new customer that's car is under warranty. Not one time was I ever offered to talk with a manager and I did tell David that I know he was only passing the information he was told to but this was terrible customer service and if this is the way they treat all customers I can't understand how they are in business. I know that when it comes to warranty they look for the cheapest way to fix it because they are having to eat the cost but when you are told it's a cracked housing and then told they ordered an O-ring seriously get it together.
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May 2023 by Lane H.
The service department here definitely needs new management and service advisors. Very unfriendly service advisor with Ciera. Her whole attitude and demeanor communicates that she's being put out with any question or issue and she's doing you a favor by even answering your phone call. John the service manager completely disregarded our complaint and issue. Like not even a response! Besides not standing behind the complete engine replacement they completed, which was done just a few months ago, an 02 sensor went faulty and instead of replacing it for a reasonable cost, they tried to charge us over $600 to replace a $99 part. If parting with your hard earned money and being fleeced is something you enjoy then by all means use the service department here! If you don't appreciate being ripped off, then avoid for sure. John, the service manager didn't even bother to call or respond to an email about the issue I raised... I called three other service shops in the area and all of them were 50 to 60% of the price quoted by Ciera. If you're looking for any level of Kia car repair or Kia auto repair in the Rolesville, Wendell or Raleigh area, I would highly recommend avoiding this particular dealership. Just super unhappy with the lack of friendly customer service, and I despise being ripped off by dishonest repair shops like this one. These scam artists even included $190 diagnostic fee in the repair even if we decided to go with them for the repair. We're talking about a five minute hook up to a computer to get the Kia error code. Hopefully this review costs them a lot more than $190 by helping a few others not get ripped off and have to be subjected to terrible customer service in the process! Go get your Kia repaired somewhere else!
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April 2023 by Sophia S.
I only gave this one star because yelp wouldn't allow me to leave zero. I brought my car in on March 30th for a 30k mile warranty appt. On April 3rd I ended up bringing it back because I heard a screeching/scraping noise under the car. They took a look and said they needed to keep it because they found a leak in the differential and that they "highly recommend that I don't drive it off the lot for safety reasons." Told me they had to order a part and they'd give me a rental. They said it should take 5-7 days. David told me I could just bring the rental back to the dealership whenever they called to have me pick up my own car. He told me I could just bring it back how it is and not to worry about the gas cause everything was going to be taken care of because it was under warranty. Kia kept my car for 9 days and I picked it up on Wednesday April 12th, and dropped my rental off in the front of service department at Kia. I brought my own car back Thursday April 13th because there was a different noise. They told me they thought it could possibly be that I needed an alignment. So I paid for the alignment but it didn't help the sound at all. They told me it was my tire tread making the noise now. (They never made that noise the entire time I've owned the car for almost 2 years.) I took my car and went home. Friday morning I received a text from Kia that my car was ready for pick up. I ignored it as I already had my car. Then Hertz rental in Raleigh called and said they found a nail in the tire and the gas wasn't refilled so they were going to charge me for it. I let them know i hadn't had the car for two days now and they said to take it up with Kia. I called and spoke to Pam and she tried to tell me that the rental was left where I parked it on Wednesday. I let her know I was just there the day before and the rental was NOT parked where I left it. When I called back (because David still has not called me back) Pam changed her statement and said David had moved it into a parking lot because it wasn't "safe" where I parked it on Wednesday but that David didn't close out the ticket until Friday morning. She then said it's not "typical" for there to be nails in the parking lot and that it wasn't moved very far. But I did confirm with her that the car was moved after it was out of my possession. She then said "I just don't know what you want us to do for you." And I told her I needed them to let the rental Place know that it has been out of my possession since Wednesday and that it was moved by David. I let her know that the tire wasn't flat when I dropped it off and they said it wasn't flat when Hertz came to pick it up.l either. The rental place charged me $190 and said it was Kia's issue. I will NEVER bring my car back to this place, ever again. I will say that Ciara at the front office is always kind and I have nothing against her.
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May 2022 by Glennda M.
I purchased TWO new cars from this dealership in 2019. While I really like the cars, the service department at Leith Kia in Wendell, but I purchase your Kia vehicle at a different dealership. The employees are rude and argumentative, they suggest repairs that are not necessary, and then they charge you the same amount even if they can't make the repairs. Don't expect the head of the dept, Pam, to back you up if you report a problem. While, if I was an employee, I would appreciate having a boss that backs me up, as a customer, it is just more poor customer service. Most recently, I was told that my breaks needed replaced, and it would cost $290 for pads, and the auto tech said they could replace the rotars. I was later told the rotors could not be replaced, and I would need to pay the full price, but my brakes were unsafe. The lady said she could maybe order rotars, but they were not going to be able to do that today. I questioned why they did the work and charged me all that money without calling and telling me the situation prior to doing more work. She responded, "we have told you several times before the breaks needed to be repaired." That is just not true. I would not endanger my family with bad breaks. I also told her that if I had known I needed new rotars, I would have waited until they had the parts before having it done, and I would have had the chance to find/compare other options. Last time, they told me I needed to get tires for more than $1000; I found the same tires for $600 somewhere else. Beware the service dept at Kia in Wendell.
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February 2022 by Marwa S.
I had the worst experience at this dealership. The manager was extremely rude to a point where I had to just walk away from buying a car that I really wanted. He was talking about me while I was standing right there and refused to acknowledge my presence. Since there was no prior interaction with him at all, and I had not spoken one word to him before getting this treatment, I can only attribute his abhorrent behavior to discrimination. Needless to say, I do not recommend doing any business at this dealership, there are multiple other Kia dealerships around.
