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October 2024 by Dallas Hodge
Very nice very professional
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October 2024 by Kitsie Whitfield
After losing our bed in the flood, the sales staff didn't stop looking for an affordable mattress that was also comfortable. They were there for us when we needed.
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October 2024 by Catherine Britt
Heather Springs is awesome to work with!!! I contacted her and told her what I needed and she worked her magic! Will definitely be back
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October 2024 by Debbi Lyons
Julie, thank you for your service it was a very easy process, thanks to you looking forward to getting this bed as time allows!
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September 2024 by Billie Crabtree
Julie was absolutely marvelous! Very knowledgeable, polite, patient and just a joy to interact with.
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September 2024 by Jaimee Hostetter
It’s 2 weeks after my walk in experience. Where I feel just straight out scammed and lied too. Today my truck arrived with my 10k bed. I never wanted to spend that kind of money, I definitely did not need to or want to wait 2 weeks for it to be delivered. On to the shit show. I was charged on my receipt 50 of the 150$ heather told me this after the fact of course, because we made it clear we had no problem hauling, assembling or disassembling….. but I digress. I see a “disassemble/reassemble” fee. I was told word for word without option that these men when they came to deliver my bed they would disassemble my old bed and “move it to any room in the house or dispose of it” HEATHER TOLD BOTH MY HUSBAND AND I THAT THIS WAS APART OF THE FEE WE HAD NO OPTION AND PAID FOR. well I needed it moved to my daughters room so it seemed fair. Until the men arrived and looked at me like I was a moron when I mentioned it.
I’ve done this so many times at mattress firm and it never last a month and I can’t even sleep in the bed because the pain it causes me. So my first concern was am I stuck with this bed if a month from now my back is hurting. I was told there was a 120 day guarantee. Heather immediately said it would be no problem switching or returning a bed due to back pain. Until that is… she got our sale. Then it turned into I needed to buy a 200$ mattress protector so it could remain insured. Otherwise mattress firm may not approve my claim? Then at the end after I paid IN FULL she proceeeds to tell me I’m stuck with the bed and because I bought the most expensive bed the best she could do if it doesn’t work out is downgrade my bed and hope for the best. But if the bed costs more than the one I purchased they wouldn’t honor trading it. They will only honor it if it advantages them. Lucky for me I bought the most expensive mattress so I only get the option of a downgrade.
Heather did an AMAZING JOB at the good old BAIT and SWITCH.
THEN THIS woman PROCEEDS TO open 2 credit cards- one in my husbands and one in my name. Knowing we couldn’t use both. So now I need to cancel a credit card I never needed or confirmed I wanted. This was a nightmare. You lost a customer. A loyal one.
Heather I will be contacting your upper office because you straight scammed me, lied to me, and took advantage of us. I don’t take kindly to how I was treated, the least I can do is warn others and your boss about the lies and manipulation tactics you use to get a sale. We are appalled, and disgusted in how you chose to do business, year after year.
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September 2024 by Kelly Batson
Julie is the best!
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September 2024 by LR Halverson
Knowledgeable, helpful, good selection.
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September 2024 by Elise Greene
Staff knowledgeable and knew exactly what o was looking for
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September 2024 by William Stamey
Answered all my questions and gave me a good price on a good product. This makes twice I have bought from them and would highly recommend them.
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September 2024 by Samantha Ledford
The salesperson was so good. She really cared about my situation. Very perso al. I love Mattress Firm
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September 2024 by Mandee Forehand
We had the pleasure of working with Heather twice in a few months’ time and she was delightful each time. She knows her stuff and is very personable. What could have been a daunting shopping experience was made enjoyable.
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September 2024 by Suzy Edwards
We always have a wonderful experience at mattress firm. This is our third mattress we have bought at this location and we always are greeted and treated with respect. Heather had knowledge of all the mattresses, but we went with our favorite, Tempur-pedic.
Heather is a pro and knows her stuff, very personabe and sincere!
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September 2024 by Janet Millsaps
Bill was fantastic in matching my needs with what he has available - truly an “ exceptional customer experience” - thank you Bill!
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September 2024 by David Shoop
Salespersons helpful at this location answered all questions helped with correct purchase.
