-
October 2024 by Ashloosh Shike
I am writing to convey my deep dissatisfaction with the lack of compassion and professionalism at your clinic. My first visit with Dr. Manoli Emmanouilidis was concerning; he misdiagnosed my cat and medicated her inappropriately. I sought a second opinion elsewhere, where the assessment of his diagnosis was met with disbelief.
When my other cat became ill, I hoped for an improved experience. The vet, Abby Mulchi, was outstanding and genuinely caring, but the overall service fell short. The front desk lady offered no assistance in addressing this issue and lacked any emotional sympathy. The only thing that she seemed to care for is the money.
Unfortunately, my cat passed away the following day. I called to ask if they could help dispose of him, since the vet had offered to if it came to this. I was told to park in the back of the vet and walk around. I assumed this was because they would help me with his deceased body. No, there was no help offered. I had to walk all the way around with my limp, lifeless baby. When I brought his body in for communal cremation, the front desk lady exhibited a complete lack of sympathy and demanded payment without acknowledging my loss. I returned to clarify the transaction details but encountered further indifference. The front desk lady did not explain what I was paying for, leaving me uncertain if I had just spent over a hundred dollars for the disposal of my cat's body. When I requested to collect the whiskers and fur at that moment, the front desk lady responded with notable attitude.
This experience has left me deeply upset, and I will not be returning to your clinic. I hope you take this feedback seriously, as no one should face such insensitivity during a time of loss. Thank you.
Edit: I reached out to Diane Nathan to see what other feedback I could give, as requested. She then proceeded to tell me that she “heard a different story” from the front desk lady (who I had not one, not two, but three disrespectful experiences with). She had the audacity to tell me her employees take pride in taking care of their customers both medically and emotionally and that her front desk lady was utterly sorry. Then continued to argue with me, as if this situation was made up in my head. She then told me that moving forward with this vet is probably not for the best, as if I didn’t make that clear as day in my review. Good for you protecting your employees, shame on you for letting your paying customers be treated like this especially in a time of vulnerability.
-
October 2024 by Jaclyn Robinson
Dr. Olinde is absolutely amazing. Not only is she extremely knowledgeable but she is also very personable and provides excellent care. We had a surprise complicated visit recently and Dr. Olinde provided me with education during the visit, called me with my cat’s lab results, and emailed me with a detailed care plan moving forward. We just had our first follow up visit and Dr. Olinde was spot on with her treatment plan. I cannot brag enough on her medical knowledge as well as her personality. If there were more stars, she’d get them!
Also, the staff is extremely friendly! The scheduling is the easiest of anywhere I’ve seen - you can call or book online. Best of both worlds. Another note - we don’t come here just because it’s close to our house…. I drive a solid 40 minutes because it’s worth it for regular vet needs!
-
October 2024 by Patricia Poszywak
Everyone is very attentive and kind. They do their best to explain the situation at hand and make sure you understand what needs to be done. They are very supportive and caring. They listen.
-
October 2024 by marie von heimburg
Their staff is always pleasant and very caring. We have taken our furry babies there over the past 21 years and won’t take them anywhere else. They are the best!!
-
October 2024 by Tara Jones-Clark
I highly recommend Junaluska Vet! All staff are courteous, knowledgeable, professional, and caring.
They go the extra mile, following up after visits, providing the best care plans and treatment for my canines!
-
October 2024 by Brandon Stanton
Both the doctor and Lance took so much time to answer our questions, it was a great experience. Not rushed like other places we’ve been.
-
October 2024 by Well umm
Good people overall, helpful in helping you understand what is going on with your pets, and just generally efficient and effective in how they handle their work.
-
October 2024 by Stephanie
Love this vet! They are thorough, efficient, personable, professional and gentle with my babies…I definitely would recommend them to any loving pet parent
❤️♥️❤️
-
October 2024 by John Caldwell
Amazing, caring staff. They are caring and helpful, and have been nothing but impressive with their attention to detail and compassion. Very grateful for them.
-
October 2024 by Pete B
They took very good care of my puppy, I would always trust them with my animals.
-
October 2024 by K. Lily
Pricing initially agreed on came out 400$ more with no communication until it was time to pay. They gave me the option of purchasing prescription food with them or getting it elsewhere, however a 50$ bag of food was added to the bill. Their euthanasia cost is pricey and can definitely be beat by med vet in asheville.
When taking our guy in for a follow up after he developed additional complications...we took him to med vet where they were able to offer much less invasive treatment optiond and cost effective interventions. At Junaluska Staff interactions were pleasant..financial expectations are NOT transparent. I'll say they were able to offer timely intervention and vet to owner updates/ progress communication was good.
-
September 2024 by kim cunningham
We have used Junaluska Animal Hospital for emergencies and regular health visits. They provide excellent professional care for our three fur babies and the staff is very friendly. We appreciate their organization, process, communication and follow-up..
-
September 2024 by Patricia Roca
My dog was hit by a truck we took her there and the service and pricing was amazing and my dog is doing really well! They have even called to check on her so if you need any veterinary care emergency or not I highly recommend them
-
September 2024 by Kenna Gokey
Best animal hospital I’ve ever found!
-
September 2024 by Sandra Voss
Everyone was friendly, polite and kind. Highly recommended
