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November 2023 by Nina “Nina Nacole”
If I could give zero stars I would. Very poor customer service. I inquired about pricing to have 2 jackets cleaned. The price was over $30 I kindly declined services and was told by the lady at the counter “I don’t care”she was rude and very unprofessional.
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October 2023 by Bill Tice
I am surprised at the negative reviews, these are the nicest people! I’ve been dropping off my work shirts and pants for two years now, and I’ve never had a problem. Maybe because I have simple meals, I have never had to get anything altered or customized, just a button, sewed on, etc..
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October 2023 by Rachel Feliciano
Now that it’s been a few days I’ve had time to decompress and think about the situation that has happened and decided to write this review to warn others of this establishment. I came into this place because I had something that I needed altered. I asked the lady at the front and she was adamant that she needed to see it on in order to give me pricing. I put it on and i immediately realized we weren’t seeing eye to eye on how I wanted my garment altered. She ended up putting a few pins and spent about 3 minutes with me, 5 minutes at the absolute tops. I didn’t like what she was doing so after I got dressed I said I was going to think about it and come back (I have issues with just saying no). Her husband, who I’m assuming is also the owner, proceeded to tell me that there would be a $20 charge for her time. I explained the situation and that I would be happy for her to take the pins out, but ultimately I wasn’t ready for the alterations. He kept getting more and more aggressive & said I was wasting her time and I owed $20 for this service. I said no I’m not paying it & he decided to then start yelling “you stupid” “you stupid” several times at me. I honestly didn’t know how to react and I started laughing & grabbing my things and asked how I’m stupid. He got very loud and repeatedly was saying “you’re stupid get out of here. You stupid!!” I truly hope nobody comes into their place of business and has to deal with these 2 people. They don’t deserve my hard earned money and they really need to rethink the way they speak to people and deal with potential customers. I will NEVER come here or recommend anyone come here EVER.
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September 2023 by Rachel M.
Now that it's been a few days I've had time to decompress and think about the situation that has happened and decided to write this review to warn others of this establishment. I came into this place because I had something that I needed altered. I asked the lady at the front and she was adamant that she needed to see it on in order to give me pricing. I put it on and i immediately realized we weren't seeing eye to eye on how I wanted my garment altered. She ended up putting a few pins and spent about 3 minutes with me, 5 minutes at the absolute tops. I didn't like what she was doing so after I got dressed I said I was going to think about it and come back (I have issues with just saying no). Her husband, who I'm assuming is also the owner, proceeded to tell me that there would be a $20 charge for her time. I explained the situation and that I would be happy for her to take the pins out, but ultimately I wasn't ready for the alterations. He kept getting more and more aggressive & said I was wasting her time and I owed $20 for this service. I said no I'm not paying it & he decided to then start yelling "you stupid" "you stupid" several times at me. I honestly didn't know how to react and I started laughing & grabbing my things and asked how I'm stupid. He got very loud and said "you're stupid get out of here. You stupid!!" I truly hope nobody comes into their place of business and has to deal with these 2 people. They don't deserve my hard earned money and they really need to rethink the way they speak to people and deal with potential customers. I will NEVER come here or recommend anyone come here EVER.
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August 2023 by Luis Maingon
Excellent service
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April 2023 by Brandon Chiu
If you chose to bring your items here take detailed pictures before/ when dropping off who knows what you will get back and in what condition.
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April 2023 by Professor Amanda Jones
Rude owners!Service: Clothes pressing
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April 2023 by Professor Amanda J.
The owner verbally accosted my family as we loaded our infant into her car seat in the pouring rain. We were not intruding on their business or blocking their drive thru. The aggressiveness shown was scary and I would never patron a business that is run like that.
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March 2023 by Katelyn
Great place !!! Took my sons cub scout shirt in and had it back within 3 days
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March 2022 by Jessica Vug
Excellent service and great quality!
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March 2022 by Raithfan Scotland
Good prices... nice people
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August 2021 by Jessica V.
We love Waxhaw Cleaners. Friendly and reliable, our clothes are always done in a timely manner and we couldn't be happier. I would highly recommend!
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March 2021 by Sharon Cross
We have always been treated with professionalism and kindness. The service is exemplary!
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March 2020 by Mary Blevins
Mr. and Mrs. Han have been caring for our clothes for many years. They are superb professionals, do a great job, and are very accommodating. They are a very reserved people, but very very nice. We get my husband’s dress shirts and slacks done there, and any dry cleaning needed. They have also done some alterations for us and we were very pleased. A couple of years ago my husband locked his keys in his (running) car and Mr. Hang was very kind to help him get his other set of keys from home!
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March 2020 by Beth Morgan
I've been going here for three years and had never had a problem until recently when I went to pick up a king-sized down comforter with my claim ticket and she could not find it. She kept saying that I must have already picked it up but could not offer any proof and laughed at me. An expensive lesson learned. I will never return.