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February 2024 by Julia Dreher
Amazing facilities!!!We got a rescue cat and the previous owners registered him here. We are so happy they did.They send us update reminders, informations and when our cat has an “issue” we get in really fast!They have an amazing record track. Our cat had ONE reaction to a vaccination and since then they track it.Amazing staff, friendly doctors and super transparent.
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November 2023 by Melissa Houck
Had been with them for 13 years for my 2 dachshunds. There were times during those years when I felt like they weren't invested in helping us try to resolve some issues. I then took those issues into my own hands though and, since they weren't about pain or something terminal, I ignored their seeming disinterest. I never felt like they were very into being proactive about my dogs' health; like they were really just there for problems you showed up with and that's it.They were very economical with the time they spent in the exam room with you and your pet too. I'd always, *always* forget 1 or 2 pertinent things I'd wanted to ask about because it was quite rushed.However, the reason I now refuse to return with my surviving dachshund, or any future animals, is because of how my dachshund, Piper, was treated at her final vet visit. She had lost weight, was lethargic and urinating often. They diagnosed her with chronic kidney failure (she was 16, almost 17, and it was from advanced age). Chronic kidney failure is terminal. However, there are treatments to ease symptoms and you can absolutely make a patient more comfortable. The typical thing you do for a dog with kidney failure (I later learned) is flush their kidneys with IV fluids. This restores some function to the kidneys, alleviates symptoms and rehydrates the dog. There may also be a need for other meds to control levels of things like phosphorus in the blood. Further, such a patient needs close monitoring for what is in their blood and how well their kidneys are continuing to work. With this, a dog can quite often live fairly comfortably for an extended period before it becomes something uncontrollable.They did not offer any of this. Just offered us prescription dog food for dogs with kidney problems...No symptom management medication—nothing. Didn't even set up a follow-up appt.My assumption was that they were telling me that there were no ethical treatments and she was dying. This was in March 2020, when the pandemic began. I wanted her to be at home, so I had to track down a vet that would do euthanasia at home (I 1000% wasn't going to take her to this vet office...) and this all took a while because of the sudden pandemic confusion.Piper stopped eating and drinking the day before this vet's arrival and wouldn't even pay any attention to you when you interacted with her...I felt like I had failed to care for her properly and I still have a lot of guilt about it. She was on NO symptom relieving medication during this time and was never given the opportunity to feel ANY relief until perhaps *right* before her death when she was injected with a painkiller first...I have always seen glowing reviews for them, but also the reviews like mine here and there on social media. It may be the size of the practice being so large and having so many patients. Also the fact that you don't see the same vet each time, so it's difficult to have the typical sort of vet–pet–owner relationship there where your vet gets to know and be somewhat invested in your pet and their issues.
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October 2023 by Janet G.
They have always been there for us, whether it was an annual visit or a sick visit. They took wonderful care of our dog, especially at the very end, when he was suffering from severe kidney disease. They are very easy to get into and are always so nice and happy to see our fur baby.
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October 2023 by eberle000
Excellent!!!We're so happy to find an animal hospital that knows how to care for rabbits.Gabe and I thank all of you ...... Click and Scooter are thankful too ♥️Thank you Bunny Blessings for recommending Waxhaw Animal Hospital... it's only a 2 hour drive from Boiling Springs ?
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September 2023 by JIM Guy
Man, veterinarian prices are expensive. They take good care of my dog.
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July 2023 by Sylvia A.
I'm not sure about the people who posted bad reviews of Waxhaw Animal Hospital. The staff has always been super pleasant, super attentive and great with my pets. I have 3 cats and 1 dog. The veterinarians are the best and willing to listen to your concerns. I do not agree with the negative reviews.
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July 2023 by Marla Agner
We moved to Lancaster, SC 2 years ago with our 3 dogs and started looking for a vet. We chose Waxhaw Animal Hospital and are so grateful we did! They have taken excellent care of our dogs. Unfortunately, one of our dogs had been diagnosed with a pinched nerve and after a week was in so much pain that we had to take him back in. The staff were so compassionate and supported our decision to allow our sweet boy to cross the rainbow bridge. Highly recommend this place!!
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June 2023 by becky hafner
So compassionate during my darkest hour. Gave him pizza ❤️. Most peaceful euthanasia I've ever seen.
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June 2023 by Cecy R.
"Recommends" more tests to charge more. Incompetent staff. Receptionist was too busy gossiping with friends as I waited then told me I'd have to wait because I was late. No. She didn't check me in on time as she was too busy with friends. Left me to sit in dirty waiting room with puddles of dog urine. Room was conveniently cleaned AFTER I was finally taken to a room. They butchered my dog removing nickel sized cysts while leaving many more because I "didn't mark them."
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February 2023 by Michael R. Ingelsby
The first visit for our cat to the Waxhaw Animal Hospital was efficient, friendly, and professional! They offer new Waxhaw residents a valuable coupon mailer to apply towards the first visit. Aside from saving the $70+ visit checkup fee, they had all of our pet's records transferred over from Banfield Pet Hospital. They checked us in similar to Covid-19 era standards, where you call when arrival occurs in their parking lot. Overall, the visit was about 25 minutes in and out, which included a rabies vaccine and nail clipping! Great first impression, and see you soon Waxhaw Animal Hospital ?
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December 2022 by Anna Marie Peterson
They were very professional and helpful but the curbside treatment is awkward. The pets can come in but not the people. The logic behind this escapes me.
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December 2022 by Sally Zellers
Good care and friendly staff add to the atmosphere. My Gabriel loves Dr. Sonia!
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October 2022 by Haley B.
Great staff and doctors, so glad to have found this place. Dr. Borrell even sees my exotic pets & is phenomenal with them. Would recommend to any of my friends and family.
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October 2022 by Nancy P.
I made an appointment for my cat who has been sick lately with diarrhea. At no time was I told that they have a drop off only policy because they are short staffed for cleaning. I got my sick cat in the carrier and in the car after she peed on me and the carrier. I got there only to be told I would Not meet the vet or be able to go in with my kitty. I had sent her records 3 days ago and they acted like they had no clue why I was coming in. I left and will Never go back. Very poorly run veterinary practice.
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August 2022 by M R.
This place killed two of my cats. The staff will nickle and dime you with unnecessary tests "just to be sure" but yet will miss the actual problem with no issue. I've waited upwards of an hour for my appointment in the past. Go elsewhere.
