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October 2023 by Deborah McGowan
Ken was very good. His customer service was great. He was efficient, and his pedicure was point on. I would highly recommend iConic.
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May 2021 by Lisa Mershon
Terrible experience. The “pedicure” that she tried to give me did not include soaking in the tub...? Manager was a j*** about it. Major attitude issues.
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July 2020 by Julie G.
I came here due to my normal place being too busy. It was difficult to pick out colors for gel polish because there were no samples offered. The place was empty and that was my 1st signal thay maybe it wasn't going to be good. I ended up choosing a regular polish and the lady said that she can put a gel topcoat on after the polish has dried to help it last. She rushed through with the polish at one point my thump got caught on either the protective screen or the uv lamp, but she acted like she didn't see it and kept polishing over it. I think she put a gell base coat and so the regular polish wasn't laying smooth. I am a very nonconfrontational person so it is hard for me to complain. At the end I was charged for a gel manicure, which I didn't question it, but by the time I got home I could see that I was going to jave to go back. I paid $80 for a grl manicure and spa pedicure and my nails looked like my teenage son had done them! I took photos to document the progression of my nails over the weekend. I had to go back, but I was unable to go back until 4 days later. I am giving 2 stars for the woman that offered to do my nails again, but was unable to right then, so she offered for me to go down the road to another nail salon, which was inconvenient, but it was a positive solution. In the long run, it sucks that 1 person can make or break somebody's experience, and if you are going to charge so much you should be damn sure that the person can do an excellent job.
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March 2020 by Rachel R.
Great service and friendly people. I didn't have long to get my nails done and couldn't decide on a color. Linda was a big help and did a great job.
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March 2020 by Debbie Burgess
The man who did my nails had filthy nails himself, and he took the gel off by grinding my nails down till it hurt. I was the only customer that morning and the entire time I was there, they all carried on conversations in Vietnamese and nobody was friendly or conversed in English. It was a rude, painful, and uncomfortable experience and I wouldn't recommend them to anyone.
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February 2020 by Nicole Blouin
Joe always does a phenomenal job and I can usually be in and out. I occasionally bring my 3 year old daughter and they make her feel special
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February 2020 by Heidi P.
I bought my mother a gift certificate for Christmas so she could get a pedicure. She never used it before she unexpectedly passed away this month. The salon refuses to refund the money for something that will never get used now. If I lived here, I would never recommend this place for it's lack of service and care.
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February 2020 by Jenna Erwin
I bought my mother a gift certificate for Christmas so she could get a pedicure. She never used it before she unexpectedly passed away this month. The salon refuses to refund the money for something that will never get used now.
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February 2020 by Jenna E.
I bought my mother a gift certificate for Christmas so she could get a pedicure. She never used it before she unexpectedly passed away this month. The salon refuses to refund the money for something that will never get used now. If I lived here, I would never recomend this place for it's lack of service and care.
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December 2019 by Don Paluska
Bought my wife a gift certificate for Christmas. Not particularly good experience. My wife is not a picky person so when she told me her experience was horrible then it had to be bad. Due to my experience and my wife's and from what I gathered from other people now I would not recommend it.
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November 2019 by Christina D.
I relocated from Pa and was in need of a nail tech. I avoided this place bcuz of the poor reviews even though it was very close to my house. I went to 5 different nail salons in Waxhaw/Lancaster areas over a few month period and they all had very good reviews. I was disappointed each time with my nails, mostly the acrylic was lifting off my nails and the acrylic was chipping very easily. I thought maybe it was the humidity down here and couldn't figure out what the deal was. I decided to try Iconic bcuz it was close and I figured they couldn't do any worse a job than the last 5 places. I was pleasantly surprised. Ann did my nails and I did not have any issues with the acrylic raising up off my nails. I have been back 2 more times and still very happy with the way my nails look and are holding up so I will continue to go to Iconic.
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November 2019 by Alisa Deese
Would not go back to this place. Not very friendly at all. No one was in there in front of me still waited 20 min. While he was eating. Not very happy.
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November 2019 by Hallie Zernikow
Worst nail salon I have ever been to. Don’t go here even if it’s last resort. Total waste of money.
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October 2019 by Mia Gumbley
gave them multiple second chances only have one good worker... dissatisfying work other wise
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August 2019 by J Jeremias
I had a horrible experience, i went in to get my eyebrows waxed and the person in charge of doing that was very disrespectful and didn't even take the time to introduce herself, let alone talk to me at all. When she tried to reposition my head she wasn't gentle at all and she never waited for the wax to cool down at least a little bit, she put it on my face when it was too hot. Overall HORRIBLE experience i will not be coming here ever again.
