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July 2023 by Vanessa Rodriguez
i went here the other day with my friend. i had an appointment for 2:45pm. when i walked in i already felt an unpleasant vibe. i had asked for a pedicure & an acrylic manicure. i sat in the water for about 30 minutes before i was seen. which wasn’t an issue because it was relaxing in a sense. when the woman finally came to me, she came to me with a very rude demeanor. angie was her name. she was very rough with my feet without an introduction. i tried to tell her i was in pain, but she was ignoring me. she put the hot rags on my feet and burned my foot. i went home and then noticed a blister between my toes. luckily, my friend’s mom was a nurse and was able to help me manage the pain. i then went for my manicure. she was very rude. She then proceeded to tell her coworker that my friend & i were a “handful” when we were just chatting to each other. she forgot to file down half of my fingers & didn’t seem to care. she was very rough. it was a very painful manicure. she didn’t even finish my manicure. she had the assistant do it. because a customer she liked entered the store. she was joking around with the other lady but was nothing but rude to me. i will not be returning to this nail salon.
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July 2023 by Kristen Estes
Best and most perfectly done French tip gel polish pedi I’ve gotten in waxhaw and surrounding areas. Also a lot less than other salons in the area! I’m very particular about how I like my toes and I explained to him one time what I wanted and he checked throughout the process that I was still pleased with everything and not one time did I have a single complaint. He listened to how I like my pedicure done and did EXACTLY that! Not to mention I was in at 6:10 and out at 6:50. Quick and perfect, you can’t beat that.Services: Foot massages
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June 2023 by Ashley
Angie is amazing! My nails always look perfect and constantly get compliments on them even when it’s time to get them done again. The salon is always clean and very welcoming.
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June 2023 by Amelia Brown
I love coming here. Angie always does such a great job and the environment is calm which I very much appreciate!
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May 2023 by Bipasha Tewary
From seeing the review history, I know finesses does not take any critical feedback nicely and they lash back but still I would like to share my experience. I gave 1 star just for Angie who saved my day as well as saved finesse’s business. Initially I was placed with Nick, who was very rude from the beginning. I showed him the picture of what I wanted and requested for his help, but he blatantly told me that he can not. I understand that the technicians are not supposed to give their advise but other places do give advises. Since technicians are experts they have the knowledge of what is achievable and what is not. Anyways, Angie came and helped me find the colors I was looking for. Then Nick glued the tip on my nails and shaped then round as I asked for. After looking at it, I asked him very politely if he was finished shaping or he would do it again later to which he said that he was done. I told him that some of my nails looked out of shape “crooked” to which he replied very aggressively that my nails are crooked. I told him that if he was having a bad day then he should not be venting out on me. He said he would take out my tip nails. I was so disheartened that I told him I would pay for his work and leave with my tips on. He said it does not cost anything and said very loudly to have a good day. I started leaving when Angie came and requested me to wait for her. She not only did what I was looking for but went above and beyond to give me a design which I did not even have in mind. She is the best and Finesses should train Nick to be customer obsessed as Angie. The star is only for Angie.Service: Dip powder
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April 2023 by Elliana Stebbins
Nick did my nails and he did a wonderful job!! I will definitely come back again to see him! I recommend this place! And the price was a very good price!Service: Acrylic nails
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January 2023 by Gianna P.
I am beyond amazed at this place! The quality of my nails are amazing and this is the first time at any salon around here that my nails are all symmetrical and shaped correctly! The staff was amazing and Nick was such a pleasure to talk too! The service was amazing and I could not recommend them more!
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January 2023 by Nicole Malara
I have been a customer for almost 4 years and I can’t rave enough about about how wonderful they are there. My nail technician is Nick…he consistently does a awesome job on my nails and not to mention he is also very kind. If you are looking for a new nail technician then Nick is your guy..trust me you won’t be disappointed.
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January 2023 by Lydia S.
Doesn't even deserve a rating at all! Absolute WORST customer service I've EVER witnessed! Nick is especially rude & Angie is overworked. They are RIDICULOUSLY overpriced, too. And don't even dare leave any type of negative review on google because the owner will berate you in the response instead of accepting constructive criticism that would inevitably help the business as a whole. DO NOT GO HERE unless you enjoy getting bullied! What an awful, AWFUL place! Go to K & E nails across the street instead- they're even open on Sundays!
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December 2022 by Denise Williams
First time at Finesse and I was very pleased.Angie was both professional and pleasant.I will be making another appointment.
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December 2022 by Peyton E.
First off, they did my nails 20 minutes after coming, then they were demanding we do SNS and then blotched my nails up, DIDNT ask what color I wanted and gave me pink! I wanted neutral.. French tips DONT match either. charged me for nail shape? Disgusting.
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November 2022 by Logan Hardy
Bottom line: I’ll be back should I come through Waxhaw again but I’ll make sure to come at a time that isn’t as busy.The details: Angie did a great job shaping the nail and the acrylic was really well done (thin enough to appear natural, tips fit the profile of my hand well). I’d put the French manicure design at an 8/10 but I attribute that entirely to how busy she was. Took 28 minutes to get to me after my appointment, it’s a holiday and I got an appointment same day, was happy to wait. Before she’d even finished my acrylic layer she already had two more appointments that had arrived. Attention to detail with the paint was still pretty great all things considered but she definitely was rushing at that point to get to the next client. Only sticking point to me was the salon coordinator who I hope is very green. Had to be told everything to do multiple times by Angie (down to even things like removing the trash from a previous client that was at the station she’d placed me at). Hoping she’ll get a little more comfortable and things will run more smoothly for them!Services: Gel manicures
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November 2022 by Madison Desherlia
Amazing business! The service was sweet, easy and wonderful. Got my nails done for my pageant and came out with this masterpiece!❤️ Will be coming back, honored to have them beautifully done.
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October 2022 by Mary Baer
Angie did my manicure/pedicure.Probably one of the best I’ve ever had. Nails filed perfectly, even, no rough spots. I was in the salon for about an 1:20. Very fast. Very thorough. I’ll definitely be going back. 10 stars.Services: Manicure
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October 2022 by Katherine Priebe
The staff made us feel welcome and did a superb job on my Mother's gel manicure and my gel pedicure. I even really liked their massage chair. The place was spotless. I had an enjoyable time talking to a Vodka who did my pedicure. She's a hoot! My mom enjoyed herself and Nick did a great job on her nails! Angie made us feel welcome. They all did. We look forward to returning soon. My mom enjoyed her time there and that speaks volumes to me. She doesn't get out much anymore but still wants her nails and hair looking good!!!! Thanks guys!Services: Gel manicures
