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March 2024 by Pleasant Sanders
The pharmacy is the absolute worst. When they are good it's great. When they are bad it's like starting a war. They have consistently gotten my prescriptions wrong. I have to call in to ask for a 90 day supply, every time I need it, instead of just filling it like I requested on the app. And every time they "have a delay" it's because they have more questions for my doctor but NEVER make any attempt to contact them, because my doctors confirms the non communication. When I try to call them about my issues, it's a 25 minute hold time and then they hang up on you. As soon as I can find another pharmacy with cheaper rates, I'm transferring in a millisecond.
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January 2024 by Nia Cooper
Worst pharmacy ever. If you need your prescription asap don’t come here you will be waiting for 5 hours!!!!
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December 2023 by Desiree Dighton
The worst pharmacy I've ever encountered. Don't bother trying to get your prescriptions filled here unless you like to wait and never hear if it's filled, call and wait on hold and probably get hung up on several times, eventually talk to one rude tech or another, get some nonsense about why your prescription can't be filled, call your doctor and your insurance company and wait on hold some more so doctors and insurance can tell you there shouldn't be any issue, call the pharmacy back, no apologies, only gaslighting and taking no responsibility for NOT DOING YOUR JOB, then get told the prescription is in fact approved, which you knew all along, but they can't fill it because of any number of issues. Exhuasting and unacceptable. Walgreens corporate should get involved. I've been a Walgreens customer for decades, no more.
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October 2023 by D Williams
Been on hold for 35 mins with 2 then 1 caller ahead of me and continuous pick up & put back on hold without saying anything. Then after holding all that time they hang call up. Waiting for antibiotics for close to 2 days at this point to treat pneumonia and script still in progress. Why are they even open if this is how they conduct business?!
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October 2023 by ANN RHODES
I have been on hold for 2 hours waiting to ask about a prescription.. This don't make sense..I understand that may be busy but picking up and hanging up after someone been on hold for 2 hours is really disappointing.. yall really need to do better..
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October 2023 by J Stroud
I have been a Walgreens customer for years. Consistently horrible service at this pharmacy and horrible attitude of people working in pharmacy. Please realize that the sick people you seem to feel are a burden/inconvenience for requesting prescriptions be filled (the same day) after calling in 8 hours earlier, are making a continuous decision to bring you their business and keep you employed.
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August 2023 by smallchasms
I should've listened to the people telling me not to fill my prescriptions here. I went in to pick up a prescription that was filled this morning. I was told the pharmacist had to "check" it. They told the lady before me the same thing and that it'd be about 10-15 minutes. After half an hour goes by, the lady before me gets up to ask how much longer. They had hers ready about ten minutes later. Another 15-20 minutes goes by and I'm getting very frustrated at this point.I also walk up to the counter to see how much longer, but the pharmacy tech just zips right to the shelf and grabs my rx as soon as she sees me. What?! How long had I been sitting there while my medicine was ready to go?! I know what it's like to be understaffed, and they definitely weren't. Also while I was waiting I heard the ladies back there making fun of a customer who was using Medicare so that was pretty much the final nail in the coffin for me. The rest of the staff that AREN'T working the pharmacy are super friendly and it's a shame, but I'm never setting foot in there again if I can help it. I'd recommend others to do the same.
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August 2023 by Nancy Forbes
This Walgreens pharmacy is the absolute worst I’ve ever been to. They are rude, slow and disrespectful. Every time I have to fill medication here something is wrong. I refilled this on the website and the cashier said it didn’t go through, even though I got a text saying it was ready for pick up. Today the cashier barked at me that they are understaffed and did I want a job. I said no thanks I already have two jobs.I watched one cashier stand in the corner and text on her phone, the other was sitting at a desk eating. There were 8 people in line and nobody cared.There really is no excuse for this kind of treatment of customers. The pharmacist never even looked up, and I know he could see the line and hear the customers complaining.
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June 2023 by Jennifer Tripp
Rude! Asked one simple question about an out of stock prescription and when she thought it may be in. She was abrupt and simply hung up the phone without a goodbye, thank you, take a hike, or whatever. Sad times we are in. Kindness has gone out the window for most places. But Belhaven’s customer service was so nice!. I called to see if they had it in stock. They did not. She even said to have a nice day!
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May 2023 by Michelle Roper
If I could give them a zero I would. This is the worst run drugstore I have ever used. DO NOT USE THIS DRUGSTORE!! BOYCOTT WALGREENS in Washington, NC. I dropped my 3 prescriptions off yesterday at 4 pm after spending the day at the ER. They were not ready until 2 pm today. When I asked why it took so long, the pharmacist said they were overwhelmed with orders. This is unacceptable & I am moving all my future prescriptions to another pharmacy. This isn’t the 1st time that they’ve let me down & I refuse to take it any longer!
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May 2023 by LovelyDreamer
It’s not the store that’s terrible!!! It’s the STAFF including all levels of managers! They’re rude to customers ( especially those who coupon and use BOPIS ). They are LAZY and rather than substitute items they don’t even look for them and just cancel for you to go in store and see the items sitting on the shelf. They will not bring your stuff out to the car and you have to call them to remind them you’re outside waiting. They talk ugly about customers to other customers and staff and don’t care who hear them. Washington, NC’s Walgreens need a new makeover with STAFF!!! Shop there… you’ll soon find out! oh yeah and they’re so lazy , on Sunday hardly any of the weekly deal stickers are on products so you don’t know what’s on sale!!! Horrible STAFF!!!
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May 2023 by Dorta Gresham
Young white girl in store was very rude to my black grandmother.. I said something to her about it and she replied she’s not going to apologize. She also tried to keep my grandmother ID, & insurance card. Washington Walgreens very prejudice.
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May 2023 by Trent Tetterton
If I could rate it lower I would. This is by far the worst experience I’ve ever had at a retail shop or pharmacy/medical services provider. After making online appointments three times for a COVID booster, showing up for the appointments, filling out the form and waiting I’ve been told the pharmacist was out and they don’t have the vaccine. After multiple attempts going in w/o success I’ve called to check on vaccine and pharmacist availability before going and was disconnected while on hold multiple times. And, when I gave up and went in for the appointment I was told they were short staffed. They said they had the vaccine and I could wait but they had no idea for how long. There are more stories re: prescriptions, inexplicably erroneous data in my account record, etc. but you get the picture. In short, it’s consistently a nightmare…ALWAYS! I do not intend to ever return to this pharmacy!
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April 2023 by Destany Maurizzio
Currently, I have been on hold for 13 minutes for the pharmacy and I've listened to someone pick up the phone THREE times now and place it back on hold without asking what I need or anything. As I am typing this out, 17 minutes have passed by and the phone has been answered SIX times now just to go back on hold w/o speaking to anyone. It is 1:00PM on 4-5-2023. So whoever is currently at the phone is just picking it up for the music to end and placing it right back on hold. Ridiculous. Screenshot is attached!
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March 2023 by Jonathan Lynch
I'll add my experience to the pile of trying to call and just kept getting put on hold without a word said to me. Terrible customer service. EDIT: I got through today after a few minutes of just waiting, so I would normally increase to 2 stars... BUT the pharmacy tech didn't even ask for my date of birth before discussing my prescriptions with me, so I'm just gonna leave it.