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March 2024 by Penny asby
Asked service man if he could help load my lawnmower after new blades were put on. He just pointed to my mower and said there’s yours. Then he said they don’t load or unload anymore d/t being short staffed. Four male employees were walking around outside and not one offered to help when I was having trouble with a ratchet strap. Worst service dept I have ever been to.
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December 2023 by Thomas Bohlmann
Very helpful ppl
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July 2023 by lee galt
I would like to start by saying I have never left a bad review in my life. I try to give the benefit of the doubt. So, I called a day before to ask about having a mower we purchased from them serviced. Was instructed to bring it out the following morning. After driving an hour, I was told it would be 2 weeks before I could pick it back up. This information would have been nice to know when I called the day before. I asked if I could be put on a list and bring it back in 2 weeks after the other customers in front of me has been taken care of. I was told they do not do that. Their reason for not doing 'appointments' is that they don't want other customers to feel like they were skipped. Even though I reinterated I would be perfectly happy waiting for the other customers ahead of me. So I left in frustration. I decided to call the store and politely point out the inconvenience so that maybe they could consider the flaw in their system, I was cut off several times and then hung up on as soon as I mentioned talking to a manager. Incredibly poor customer service from a business we purchased a $10k mower from. Will not return and will advise others to be weary.
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May 2023 by Dewey Dunn
Awesome store and staff. I drive from Greenville to Bath just to shop there. Best price in NC on my Hustler mower as well. Everything you need under one roof!
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May 2023 by Donna Drake
Great community great business come and check them out
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October 2022 by Rusty Lewis
They almost always have what I need including my Hustler mower.
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August 2022 by Shannon Stram
What a great place!!! Awesome and friendly staff!Great selection
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August 2022 by Robert Warthman (english)
Nice hardware store ?
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July 2022 by John Barnes
Great place to get everything you need in hardware also they have nice lawn mowers pushing mowers, electric mowers, and riding mowers service is 10 plus ??
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April 2022 by Shane Grimsley
An amazing company to do business with. It is refreshing to find an honest place of business these days. Very friendly, fast, and most important HONEST. Fixed two mowers for me now at what I have found to be beyond affordable pricing, the second I expected a large bill as I thought the mower had issues. They fixed it for under $69 dollars, most places would have charged that to diagnose the problem. They have my business for life!
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February 2022 by Ronnie Young
I called searching for a product. Sales associate said they had product. Before I could get there product had been purchased. Sales associate called and informed me, recommended a substitute product that worked just as well and was cheaper. I really appreciated that
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August 2021 by Julian Cutler
Not the level of customer service that makes you want to go back
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August 2021 by G Cutler
Great people to work with. Friendly engaging staff. GREAT place to buy a Hustler mower.
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April 2021 by Karen Thomas
Owners and staff friendly and helpful. Very much appreciate having the store so close to home so we don't have to drive to Washington when we need something for the house or farm.
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April 2021 by Joseph Everett
The service was great as always.
