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January 2024 by Jacole L.
When my husband purchased a Kia from Heather at Westgate, I knew I would be purchasing my first car in over 17 years also. I have had my old kia for a long time so I knew I wanted another one. Heather was amazing. I went in there, knew exactly what I wanted and was out with my preferred payment and brand new car in like a few hours. Please ask for Heather when you go visit. She will go above and beyond and her customer service is outstanding. Thank you again Heather.
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August 2023 by Jennie V.
Another great experience at Westgate. We have purchased several cars from this dealership and it is always a solid experience. Joe Potter is knoweldegable, knows the process and was respectful of our time. He assisted us in picking out our daughters first car. All around the experience from initial shopping to final paperwork was fantastic and they negotiated fairly. Thanks to Joe, Rob, and Carl and the whole Westgate team!
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July 2023 by Thanh L.
I had a wonderful experience at Westgate Kia. This was my first time buying a new car for myself and my salesman, Joe Potter, definitely made me feel at ease and confident in my purchase. He was well informed and answered all of my questions and concerns. I am so happy with my brand new Carnival!
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July 2023 by Charity G.
Joe made my car buying experience so easy!! He was so patient and understanding with my husband, my baby, and myself. I would recommend him to anyone looking for a new or used car!
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June 2023 by John P.
Oil change and tire rotation, and as always they washed my car. Checked everything on my car and even told me my tire tread was good until another oil change.
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May 2023 by Edythe G.
Today my daughter and I went to look at a preowned car at Westgate Kia in Wake Forest...we were met outside by a lovely saleswoman who listened to my daughter and her needs/wants and financial abilities. We test drove vehicle we went to look at and didn't love it, she went to get us another to check out but it was above her means. She took down all info and said I'll keep an eye out and let you know (so far a great experience) and then her Manager (I think his name was Bob but not sure) came over and sat in her chair and started badgering my daughter about how she should finance a vehicle and how she won't be able to get anything with what she had to spend ($15k that she worked to save so she didn't have to take a load while in college) he went on about how she needs credit and blah blah blah. I stood up and said (in a stern voice) she doesn't want a loan nor does she now want to deal with your company. He called me rude! 2 stars due to the lovely saleswoman (i wish i got her name to compliment her properly). Negative 3 stars for the rude insensitive manager who didn't listen to my daughter just harassed her telling her what she needed rather then listen to her! He's what gives salespeople a bad rep!
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May 2023 by Jonathan P.
Overall, the dealership is ok. We have not had the follow through we were told we'd get after buying a car from them. My main issue is with the service department. Their work is adequate. We've more than once had to take the car in to them to repair an issue because it wasn't fixed after the last time we took it, or they have to order more parts or whatever. That's all fine. I get that sometimes they don't see what we see just from test driving it. What is not ok is the quality of communication we've gotten. I have used Gonzalo for multiple cars, and he seems like a nice enough guy. But communication is lacking, and today, it caused us to pay for things that we shouldn't have to pay for. We were set up for a tire rotation and oil change today, so we dropped the car off at 7 AM. We got a phone call at 8 saying that we would have to pay for our oil change (despite having free oil changes for life) because I had changed the cabin air filter, which had recently started to smell up the vehicle with how gross it was. Now, the last time they changed the filters for us, I specifically asked him if I could change the filters to the aftermarket ones that are reusable. And I was told that yes, I can change the engine filter, but the cabin filter will have to still be changed because they don't make a reusable one for Tellurides. No where in what he told me did he say that Kia has to change the filter or it voids our free oil change. He just said that it would have to be done. I tried calling him this morning shortly after 8 to discuss this and try and resolve the matter, since he had only talked to my girlfriend. I left a message for him, and he never called me back. We didn't hear from him at all until almost 5 PM, when he again called my girlfriend. This is not only poor communication, but miscommunication...and his miscommunication cost his customer, which didn't seem to matter to him.
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March 2023 by Carolina G.
Just moved up from Florida YESTERDAY and came to Westgate Kia interested in the K5. I got a call early in the morning to schedule an appointment and was accommodated within 30 mins since I was planning on heading there today anyway. Ricky helped us throughout the entire process and was PHENOMENAL! Greeted us from the moment we parked. Worked out the best trade in value for my previous car and got us a great deal on the K5 GT Line! Will definitely be coming back with my husband to purchase his car.
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February 2023 by Nitin B.
Worst dealership ever!!! Was told they have a car I was looking for in transit and set up an appointment for the evening and received a confirmation text also... drove all the way 45 mins one way to find out neither did they have any appointment for me nor was there any car in stock. Would give 0 stars if possible.
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January 2023 by Nikki D.
I know with the shortage of cars most people are pretty desperate. We we're. We waited six months for our car but I can tell you it is definitely not worth going to this one. Do anything you can to avoid it because you will be disappointed. When we told them we were going to use our bank for financing. the manager told us it would affect their numbers if we didn't use their financing. We told him whatever institution gave us the best percentage we would use. In the end, we did go with their financing company but the way he spoke to us and the way we felt pressured was not very professional. Later I asked him if he would throw in some all weather mats. He told me if I did a survey he would do that. When I got the link for the survey, I filled it out immediately. I mentioned there was a small scratch on the car that we didn't notice when we purchased because it was dark. When we went back in, both the manager and the salesman treated us pretty badly. The manager then tells me because I mentioned the scratch they were going to lose money out of both their paychecks. Apparently I was supposed to go back in there and fill out the survey with him looking over my shoulder. The next day I contacted the GM and left a message but never heard back. It seems like that kind of treatment must come from the top because he or she obviously did not care how bad our experience was.
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March 2022 by Lane S.
We were not happy with the quality of the vehicles offered. We came to look at a Kia Sedona. The one we specifically requested wasn't even sellable. It was leaking and we should have left then and there. The second one we test drove was filled with trash, looked very used inside, smelled awful and had no gas in the tank. There was also considerable damage to the paint job on the front bumper. We also were not happy with the treatment we received from the sales manager. We were told our trade meant nothing to him. He was rude and inconsiderate. We went to Hendrick Kia in Cary where we received excellent service and were treated very warmly and fairly. We found a 2020 Kia Sedona for the same price with much lower mileage that was very clean and had gas in the tank when we went to take it for a test drive. We were also given the KBB cash value price for our like new Kia Optima and they were very appreciative of our trade in. We were told they can't keep cars on the lot, they are selling so fast. Now we know why your lot is filled with cars. No one wants to buy them from you.