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March 2023 by A. M.
Usually good store with helpful people, but service has declined significantly the past few months. I did online order, complete with substitutes selected and was notified 9 items were out of stock (including subs). I went into the store later that same day and found all but 1 item was in stock (as were substitutes). Tonight, in checkout line and only 2 were open - both also had baggers. One had to re-scan the entire order (I had to ask if that was the case) while the other had a double-cart order. Three guys stood around not doing anything so it took 14 minutes to check out 12 items with only one person in front of me. No apology, nobody offered to help with self-checkout, just poor service.
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March 2023 by Rebecca M.
I had a much better experience at the Capital Blvd Harris Teeter than Rogers Rd. The store is laid out differently so it took me longer to get around and find what I was looking for but that was to be expected. The deli/sub area had me waiting a little bit but I was acknowledged and could see how busy the two working were. The other difference was there were multiple registers open for checking out. Customer service was staffed as well.
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November 2022 by Susan S.
We ordered our Thanksgiving turkey from the deli. There was an problem with the side dishes that the store handled so graciously. They went above and beyond in resolving the problem. Excellent customer service. My family and I were impressed and grateful. (Thank you to Mr. Ethel and Mr. Luis in the deli)
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November 2021 by Liberty H.
I live in Chapel Hill so I'll simply compare this location with 2 Harris Teeters near Southern Village (Chapel Hill). For the record, I'm not in the grocery industry. From an outsider looking in, I've always had very positive things to say about the stores near me. Until today when I happened to be in the Wake forest area and stopped by the Harris Teeter on Capital Blvd. Hands down, this store changed my opinion about the standard at which other Harris Teeters should be at. In other words, my local branches should be ashamed...the one at my location were dirty! Such as the vegetable shelves and and refrigeration units. The carpets were disgusting and neglected. I understand that staffing is short for everyone but as a manager myself, they can do better. Even the associates at the Capital blvd location were better mannered. You can feel the pride this location has of their store. kudos to the store director for the hard work! I hope your attention to detail and loyalty are noticed. As a loyal customer of Harris Teeter, I wish my locations were managed better!
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August 2021 by Tania J.
Love, love, love Harris Teeter grocery store! I find all my favorite items and the store is darling and always clean! The employees have always been very friendly and that's important to me as well!
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November 2020 by Lee H.
More than once the cashiers weren't welcoming, didn't speak or say thank you. Customer service is very important, that's why we will go out of our way to shop at Publix, best customer service around!
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October 2020 by Marc M.
Deli is way to slow and the people working the deli do not acknowledge you when you are waiting patiently.
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March 2020 by Drew P.
Hezra the cashier was so unhelpful and just throwing my stuff into bags. He's so muffled when he speaks you can't tell what he's saying. Just seems like another kid today so glued to their phones they can't speak properly. Disappointing. Also tell me why a few months back I saw some fat lady on a scooter go over to the Asian Bar and take a chicken wing and eat it. She grabbed it with her bare hands and just ate it. Tell me why management didn't care when I told them? He just goes "oh sorry". I go to Wegman's now. At least they have decorum.
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November 2019 by Chris B.
The week before Thanksgiving, and there are no large cans of pumpkin?? That is kind of the definition of an epic fail for a grocery store. Wal-Mart, here we come!
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August 2019 by Jennifer P.
Walked into this store and thought "It looks a lot like Ralph's (grocery store chain in our area AKA Kroger). Had sticker shock at some of the prices. It is more expensive than our food in Southern CA. I don't usually shop at Ralph's either or traditional grocery stores so maybe all stores are that expensive. Kidlet had a melt down so husband went to the car so as not to disturb other people shopping. I will say I had a hard time finding things and saw no employees to ask for help. The biggest annoyance? thing that made me angry? was the check out. Well first the check out is backward? You push the cart behind the counter where the employee is, then walk in front of the check out. That didn't upset me but was weird (weird like in CA grocery carts are outside not inside. Took me forever to get used to that). The thing that really made me mad was the employee asked if I had a Harris Teeter card. I said no, I'm visiting from out of town. He asked where and when I said CA he asked if I had a Kroger card. I explained no I do not shop there (and besides who the he&* travels with their grocery cards on vacation when most places you can enter a phone number?) I asked if he had a card he could scan for me. He stated no that was no allowed. He said only managers had a code that could do that and he would have to call a manager. I asked where you signed up for a card. he said I had to go to customer service. He told me Publix doesn't have a discount card. I said "Oh so they just give you the lowest price then with out making you have a card?" I will definitely not be shopping at Harris Teeter for the rest of my east coast trip despite the store being super close to where I am staying.
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June 2019 by LeAnne W.
I use to love my Harris Teeter but sadly that has changed. At one point we knew many of the folks in the store and we were always greeted with a smile or a friendly nod. Well things have changed and it is all new people. So we started ordering online. That went well too for some time and now that has changed too. Our orders are often late, notification phone calls are not provided, and several times we have received unacceptable produce. Hopefully things will change back for the better soon!
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February 2019 by Henry M.
Location is clean....other than that not much else good to say. The "hot bar", which is actually only "Asian" food 7 days a week, looked over-cooked and definitely unattended. Won't go back, I'll drive farther to another store
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August 2018 by Ashley B.
I have used this pharmacy for the past couple of months and it is HORRIBLE!! They do not contact you to let you know that your prescription is ready (thats a basic standard across the board, especially considering that it is 2018). Then when you do go to pickup, it takes FOREVER for someone to come to the drive thru window. I surely do not have this problem at Walgreens, CVS, or any other Harris Teeter. I usually do not write reviews but this is definitely not a 1 time experience and something needs to be done- at least for the future customers because I will NOT be using them.
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June 2018 by Lexi F.
I usually come to HT for the meat department a few times a month. Staff is always nice and helpful.
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June 2018 by Tina B.
It is always a pleasure shopping at this Harris Teeter. Staff and management here are very good. They are always willing to help you out if needed. And the best deal available now is the special incentive to bring your prescriptions here to be filled and receive automatic electronic coupons !! As well as da discount on your fuel !!!!! Tina B