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June 2024 by Susan L
I had the best experience I've ever had at a Verizon store (Wake Forest, NC). Elliott, the store manager, was making sure everything was running smoothly and all customers were getting excellent service. His rapport with his employees was warm, professional, and humorous. The associate, Shamir, who helped me switch all my info from my old phone to the new one was friendly, knowledgeable, and professional! They both deserve 5+ stars!
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June 2024 by Pew Pew with Whip
I was assisted by Isaiah yesterday at the Wake Forest location and I must say I was very impressed. I was only there to upgrade one line and Isaiah with his great salesman skills had me walking out of there two phones. lol Isaiah thanks for your service and keep up the great work.
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June 2024 by Catherine Robinson
Keovonta was so patient and kind. He allowed me to explore my options and then supported the decisions that I made. He would be worth the wait if you have a chance to work with him.
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May 2024 by Jane S
Best experience I've ever had with Verizon and I've been with them since Alltel. My phone was experiencing that sim card error and they replaced it quickly.
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May 2024 by Diane Dacchille
Kai at the Verizon (Wake Forest location), resolved both my watch and phone warranty concerns. It is because of him being so thorough, he caught a discrepancy on my account that involved my phone warranty. Not only did he resolve the both issues but he did so with amazing customer service! I highly recommend the Verizon store in Wake Forest. Kai is an an amazing example of the wonderful staff they have there and their willingness to listen to their customers and go the extra mile!
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May 2024 by T T
Went to the Wake Forest Verizon store on May 22 and was assisted by Keovonta M. We had questions regarding hot spotting our phones and the available options when traveling. Keovonta patiently explained everything and answered all of our questions; suggested a better and cheaper alternative to our plan; and explained the differences between our old and new plan. Keovonta is exceptional in his chosen career and we wish him the best in his future endeavors. Thanks Keovonta!!
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May 2024 by Mason Gilbert
Was told different things when I was sold the service versus after buying it. Salesman told me we would receive gift cards to retail stores (or something like that) for our trade ins. Never received them.
However, we were supposed to receive trade in credit for each phone. The store packaged my trade in devices for me send off to receive the credits. It must not have been packaged correctly, because Verizon is constantly changing my bill to reflect that they received or didn’t received the trade in devices. Every two weeks I have to talk to some random corporate employee and try to get my bill corrected, which is still isn’t. I’m being over billed by $100 this month, and will also need to spend 2 hours explaining the situation, once again, to a Verizon support agent that continues to fail to do their job.
I will be switching back to AT&T after this entire experience. Not to mention the cell service is horrible. I have 50% less coverage than I did with ATT&T.
In summary:
Bad sales team
Bad customer support team
Bad service
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April 2024 by Yvonne Ingram
Worst service ever from a Verizon store. The employees are in serious need of customer relations training!
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April 2024 by Peggy Pardue
Anthony was great to work with! Everyone there, when I was there, were very friendly. Anthony went above and beyond to help me. When I told him I had difficulty ordering the right accessories, after I finalized which phone I was going to get, he helped me pick correct screen saver, clip, and charger. He even offered to put the screen saver on when it came in. He did just that, hasn't ghosted me, and responds my text questions! What a gem!!
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April 2024 by D M
Team knows their phones glance at a counterfeit phone and immediately identified it.
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March 2024 by JR
I was very impressed with the efficiency of the VW Wake Forest store. I stopped by around noon and was immediately checked in, then assisted by Brittany. She resolved my issue within minutes. Staff is friendly, professional, and knowledgeable. I highly recommend this store!
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March 2024 by Nancy W
Very good experience. They helped transfer the data from the old to new phone and the monthly price was good, too.
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February 2024 by Samir Mohammed
Slow stuff service , unfriendly
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February 2024 by Sherryl Turner
We had a great experience with Shania Perry. She was professional and so helpful.
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February 2024 by Robert Lissaris
Been a customer for over 20 years very friendly and helpful. Thank you Verizon!
