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June 2022 by Mark Rose
plus membership is a joke. curbside sucks.. never respond when asked why I wasn't notified you where out of the an item. there's also no delivery to my address even though you sold me on that for the plus..I understand you don't give a crap in this economy your still rich.
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March 2022 by Maurice E.
I buy gasoline from this Sam's location in Wake Forest. It really concerns me that for the last several weeks the gas pumps on the left drive lane has issues with pumps being blocked off and not working. It would seem to me that with the long lines at the station awaiting fill ups that Sam's would be more diligent in keeping all the pumps is service. Nothing is more frustrating than to get in a pump lane and only one pump is in service. This has happened the last 4 trips to refuel our vehicles.
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January 2022 by Heather B.
It's been years since we had a big box store membership, but I was able to snag a great deal thru my job and thought our family might benefit. Very pleased with the store itself, and there was a lovely young woman at the front who got us our ID cards. The store is very clean, very organized and well-lit. The few employees I interacted with were all very friendly - one went so far as to hunt down a specific item for me! The Sam's Club app is terrific - you can scan as you go, pay via the app, show your receipt on your phone at the door and you're done! The restaurant area is very small, but the prices are terrific. A large unsweetened tea and a big pretzel set me back $1.96. Wow! Maybe my only criticism would be the parking lot design - the gas pumps are always completely overcrowded and the gas customers literally block the one entrance to the main parking area. Very poor planning. Anyway, we've been twice in about a month. Grabbed a great winter Eddie Bauer jacket for $34, the most delicious burnt ends (!), and some really unique keto items and prepared foods. Definitely recommend, but be aware parking lot can get messy!
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October 2021 by sandy m.
Came for pharmacy and a chicken pot pie. Pharmacy is closed and they are out of chicken pot pies. Wasted trip
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October 2021 by Andrew S.
Pam standing at the exit while scanning people's receipt had a conversation with a customer about their disproval of my service dog and other service dogs that have come in the store. I provided proper documents when entering and just because you have a mask on doesn't mean I can't hear you Pam. If you have any further questions contact me and I'll be pleased to elaborate
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October 2021 by Richard Nero
The exit greeter scanned one item of the white three people in front of me with full carts. I had 5 and she search my entire cart, I asked what she is looking for, she said just in case, in case what I asked. In case I missed something. In other words if I am stealing. It was obvious to me she check the black people cart more than the whites. And I called her out on it. I will be posting the video soon..
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August 2021 by Jan Aycock
Every single time we order something online from this Sams , it comes beat up and damaged. Do the guys play football with the items or what. Unacceptable!! Not ordering again!
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July 2021 by Gary Man
Sams in itself is fine. People are selfish and rude. No social distancing right up on on you. All about me!
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July 2021 by Chase
they do not answer their phones but if they do it is the rudest woman I have ever met with a condescending attitude, I hope she gets fired. NO ONE IS EVER AT TIRE AND BATTERY AND IF YOU EVER GET TIRES THERE EXPECT IT TO LAST 2 hours or more. This is a joke of a sams club I will not be returning and wish I could return everything I ever bought from them. I already know I'll never hear back from a manager about this either.
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July 2021 by Valerie Rogers
I love this place...a little too much sometimes
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July 2021 by John Leach
For me the best reason for a membership is more options, when shopping instore for a particular item. Only a few items actually offer a savings compared to other retail stores and gas is probably the best savings. I don't like having to show my membership card to enter, but it would make sense if they were using this to verify that my card was not on loan to a non-member, but they never check the photo. In fact, my card is so old that my picture has worn off. The justification related to showcasing is b.s., because if I'm going to shop online, I'm going to shop online and that could even include Sam's online. For people like me, I want instant gratification and the ability to inspect the quality in person, so I'd prefer to shop in a store than online. Online shopping is a last resort for me, because I have to wait, never know what I'm actually getting, and have the added risk of being a victim of package thieves. Most of my online shopping is for items not found in stores.I've been members of Sam's, Costco, and BJs. Sam's is probably my favorite, but by a slim margin. BJs is the worst for prices not matching at the checkout. Costco may have a better produce area and some people like their bakery a bit more. I prefer Sam's because the quality of their shelves, dollies, and hardware type items is better. The mattresses that I bought in Fort Worth, Texas were the best, but apparently St. Louis, MO Sam's doesn't get from the same supplier and the mattresses from there were junk.
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July 2021 by Dianne W.
"Mr. James" rocks too! Great customer care rep - and he's Everywhere and remembers customers... Now if we can just get their apps working better - and reasonable rates thru Synchrony Bank... and better communications to common carriers for expected delivery times... and stop hiding the coffee grinder from me - and COVID-19 leaves so I can enjoy a Nathan's hot dog Coney Island style (yes, I'm still a country girl! - lol! )... needs improvement, but I keep coming back for more - and have gotten over being mad that they closed "my store" in Morrisville...
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June 2021 by Paul Patel
As always, neat and clean presentation ? habits. Most importantly, the staff is very helpful and friendly.
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June 2021 by Sandra Elbaum
The app was the thing I liked the best and it hasn't worked in a long time.
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May 2021 by John B
It's Sam's club... It's fine. Am I in love with it. No. Are they better than the "other" warehouse store in Raleigh not on Capital Blvd? IMHO, no. The store is inconsistent. They send out annoying emails asking about your experience but change nothing. The GM DOES reach out to customers, and the store is clean. Is it awesome; no. It IS super clean and they offer lots of decent products.