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March 2024 by Melanie Clark
The new Pharmacy manager was UNWILLING to call my insurance company to discuss an issue we were having. I called all parties involved to figure out a resolution and not once did this manager bother to discuss it with my insurance who he claimed was the issue even after I spoke with them directly and they said nothing changed on their end. Also instead of taking the phone to discuss with me directly when I called back he let his pharmacy tech assist me and didn't ever speak to me directly. He told me via his tech that "this dollar amount was the best he could do and that was it" In the past I really loved this location, but the lack of care shown by this manager was enough to make me go elsewhere.
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January 2024 by Janelle Aldridge
I've had excellent service and experiences here. I've been using them for several years. I currently don't have insurance, but they always run prescriptions through good Rx automatically. When I've had to transfer prescriptions from other pharmacies, they've made it extremely. The people are nice and helpful. I used Walgreens for a short time last year due to insurance requirements, and it was never a good experience.
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November 2023 by erica stribling
A year ago I would have said this pharmacy was great. However lately when I've been getting my refills, I've dealt with rude staff. Last week I wanted to refill my script, & asked the tech if they could check to see if the med was in stock. I was immediately told no, that they didn't have time. It's takes 10 secs to put me on hold, then walk to the shelf , & see if a med is in stock. I was even willing to wait several minutes.Then the tech would not let me speak , after I was told even though the med is in stick, I had to call in tomorrow to get it, because the current pharmacist couldn't approve my refills. Whenever I tried to ask a question the tech continued talking over me, which made me have to yell, & ask if I can speak. I was then placed on hold for like 10mins.I ended up having to physically go to the pharmacy to ask why that pharmacist couldnt approve my med.All of that for a different person to actually listen to me, answer my questions, & get my script approved, & filled.I knew I'd be able to get it filled, & was trying to explain that to the Tech, but she over talked me & kept trying to get me off the phone, instead of allowing me to ask further questions.Horrible service from the tech Ruby.Even if the staff is tired, & overworked... which I'm sure they are... being rude to customers is never okay.Over talking a client, & not allowing them to ask a question is not ok.Telling someone to call back in 2hrs... to see if a med is in stock, when you can wk 10ft , & look and see ...is not ok.
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September 2023 by Jennifer Amyx
In the past, I would have given this pharmacy 5 stars, as I experienced great service for a number of years and found the pharmacy techs to be very personable. But, it now has a new pharmacist most days of the week and other new staff who lack any compassion and seem to take pride in furthering the suffering of customers. I have been through 20 major surgeries over the past 15 years, including a heart transplant, spinal fusion and 2 laparotomies. I suffer from chronic pain and see a pain management specialist who prescribes me Oxycodone. While there is a national Oxycodone shortage, Publix pharmacy had plenty in stock to tide me over until their next order was to arrive. However, the pharmacy did not have enough tablets to fill my entire prescription when I ran out. In the past, the pharmacy manager, Cody Hampton— who DOES care about customers— always gave me a partial fill in such cases and then I picked up the remainder of the prescription when more came in. I was also given partial fills at Wake Forest Drug before they went out of business and at other pharmacies. Doing partial fills is a common and legal practice. However, this week when I tried to have my prescription of Oxycodone filled, I was told that the pharmacist named Christina decided she “wasn’t comfortable” with giving me a partial fill, so I would just have to do without any Oxycodone for a couple of days. Therefore, she chose to put me through opioid withdrawal rather than give me a partial fill. Again, they had plenty of Oxycodone to tide me over until they received more but she obviously didn’t care about me, the customer. The opioid epidemic in this country is not fueled by people with legal prescriptions for opioids! It is fueled by those who buy illegal drugs on the street— esp things that the user doesn’t realize is laced with fentanyl. But, this pharmacist named Christina apparently holds some stereotype about opioid users and took pleasure in making me sick. In fact, this type of behavior by pharmacists like her contribute to the epidemic because some who are dependent on opioids will go to the streets to get medication when faced with this kind of cruelty because those dependent on opioids get seriously I’ll when forced to stop cold turkey. I have a lot of pain in spite of being on opioids but when on nothing, it is horrible plus there is the muscle cramping, nausea, GI problems and BP issues withdrawal causes. Christina clearly views chronic pain sufferers as less than others and I encourage you not to support a pharmacy staffed by a pharmacist with this kind of despicable character. I’ll be filling my prescriptions elsewhere hereafter.
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August 2023 by Jessica Woodall
This is by far the BEST pharmacy around! Everyone is very friendly, knowledgeable, patient and willing to help. I travel 20 minutes just to use this pharmacy.
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November 2022 by Niki Gerds
I was treated horribly at this pharmacy. My dog has a collapsed trachea and needs to have his pills or he coughs terribly. I was told they would text me when it was ready. I sat in my car for 45 min waiting even though they said 20min. When I finally came in to ask, he said that he couldn’t fill it because I just filled it 10 days ago. The prescription is 3 pills a day and I get 30 pills. That would be 10 days. They then said that the prescription I got from my vet looked like it was photocopied. I was basically accused of lying and forgery. I promptly took my prescription to another pharmacy where they filled it right away and it was 15 dollars cheaper.
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October 2022 by dominic Rodriguez
Two of the pharmacists at this location were incredibly rude to me. I have had good experiences there in the past, but the last time I went, it was terrible. It doesn't take a lot to be nice and answer a few questions. And a bit of human decency and kindness isn't too much to ask, I would think. I will never go there again. There are plenty of other pharmacies. Don't waste your time going to this one. No one should have to be treated this way.
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October 2022 by Amanda Everington
Such great service. I was a long term customer of another pharmacy but with a frequent sick little one the wait times were insane. Made a switch to Publix and almost always the RX is ready when I get there or quickly completed when I give them our name. And super convenient they have a drive through.
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October 2022 by Michaela Hicks
Very friendly and fast! Love Publix pharmacy!
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May 2022 by Jan Aycock
Last 2 times I’ve shopped here they have left items out of my bags causing me to not have what I need for dinner. No service recovery , just say to come back and get it !
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May 2022 by Chester Raybon
Great pharmacy and very knowledgeable staff.Everything ready when promised.Need to delete Sophy's post from the radical anti smoking natzis.Alcohol kills 4 times as many people but she has no problem sucking that down.
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August 2021 by Kayonna Smith
Excellent customer service always
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June 2021 by Amanda Cardwell
Publix used to be my favorite grocery store to shop at. Since Wegman’s opened the service is much slower and the product availability/shelves stocked well has suffered. Just shopped there and had to wait in line at the self check out for several minutes due to only One check out open. They open a new check out and rather than flagging over the people who have been waiting for several minutes they call over someone who just walked up. Pretty rude and thoughtless.
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June 2021 by Lenny Fairfield
Can I give a shoutout to The bakery manager Veronica?! WOW she had several young trainees today... including some special kids... and she still had that department looking fresh and well stocked. Spoke to her briefly and helpful personality.. thank u Publix for such a great leader and staff...
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November 2020 by Debbie Collins Robbins
Publix makes it easy to order online and they have teamed up with Instacart for the perfect pairing of quality and exceptional service. We had our order within 2 hours. Publix is our favorite grocery store! They are an employee-owned business who all care about pleasing their communities needs
