-
February 2024 by Thomas Owsiany
The older lady at checkout is a hoot to talk to when I stop in.
-
January 2024 by Moisés Aguilar
It needs cleaning, it is very dirty
-
January 2024 by LaSandy
This review is for the grooming department at the Petsmart in Cary on Walnut St. When I made the appointment, I noted that my pet (she’s an XL breed dog) needed sedation before nail trimming as my sister told me that she took her two pets (also dogs) for grooming at the Cary location and the groomers sedated her dogs to complete the nail trimming. Before bringing my pet inside for her appointment, I talked with Hailey, who was the assigned groomer, about my pet’s need for sedation and how I had previously boarded my pet with Petsmart and when she was taken across the hall for grooming, the groomer did not trim her nails during that appointment, so it was important that my pet’s nails were trimmed during this appointment. That was the primary reason for the grooming appointment. Hailey explained that Petsmart did not offer sedation, but some customers give their pets calming chews two hours before bringing them. I told Hailey that my pet was not already sedated since my sister told me that Petsmart sedated her dogs.I then explained to Hailey that my pet did not like being high up on the table, but I would be waiting in the parking lot if Hailey needed for me to come inside to hold my pet during her nail trimming or to calm her, if needed. Hailey said that she would leave my pet on the floor if she could not get my pet on the table. About 15 minutes later, Hailey called to say that my pet would not get on the table (I already informed Hailey that my pet did not like being on the table) and that she would need to crate dried so the wait time would be an hour or so, so if I wanted to drive around and come back to pick my pet up, I could. I told her no, that I would waiting in the parking lot if she needed to call me.About 40 minutes later, Hailey called to say that my pet was ready. I walked inside and the first thing Hailey said was, “we couldn’t trim her nails.” Hailey did not ask me to come inside to help calm my pet or to hold her so that her nails could be trimmed, just that they couldn’t do her nails. I told Hailey that I would not bring my pet back for services again.Two times at this location and my pet’s nails were not trimmed during either appointment. I do not recommend this location for grooming services.
-
January 2024 by Monica C
This last visit was terrible. Let me be clear, the vets are always great. The issue with today's visit is more the abnormal than norm. I stood there for 10 minutes before the desk person acknowledged my presence. She was on the phone and only started to address me by whispering she would help me when she saw me recording the sign, not her. I would not record anyone without their permission.
-
January 2024 by Mike Marchetta
Always so nice in there and they always have what we need.
-
December 2023 by Don McCarty
Lots and lots of choices!
-
December 2023 by Jane S
This store is clean and well stocked. The team member who helped us out was friendly and knew his "business."
-
December 2023 by Marie Liebelt
I was there at a cat adoption event. The staff were awesome
-
December 2023 by Jess Paxson
Great service..
-
December 2023 by mitch kristoff
We had been here for puppy training and the store many times and it’s been wonderful. This negative review is strictly towards the grooming department. We dropped our dog off for a light trim and bath as well as a nail trimming. When we first arrived we where greeted by a very rude women that asked in the most condescending “why does he need to be shaved” we explained he did not need to be shaved and just needed a light trim and nail clipping she recommended a deshedding shampoo or something like that (I have no idea what I paid for because our receipt just had the total) in addition to the trimming. We were told it would be 2 to 3 hours? So we left and about 45 minutes later we got a call that he was finished. When we arrived back we were handed our dog and when he looked exactly the same we inquired if he had been trimmed like we asked and the girls exact words where (I dunno anything about that). We were told that he had been bathed and had their deshedding shampoo as well as a nail trimming. We asked if they could please trim him which they agreed. They took him to the back and immediately started trimming his nails? Which they had just lied and told us they already did. All in all we paid 60 dollars for our dog to get a bath have his nail trimmed so poorly he now has hangnails all over and get a 5 minute trimming NEVER AGAIN. I believe a lot of the staff is nice but the one women that I believe is the manager is very very condescending full of herself and rude. Every other staff member we encountered was polite but I believe this one women overshadows all that with her unprofessional attitude disorganization and overall poor business and management skills. Take the few month wait and go to complete pet care up the road, we certainly will be next time.
-
December 2023 by Dana Bylsma
Scheduled a comprehensive exam for the dog.
-
November 2023 by Jonathan Treptow
Staff is amazing and very willing to help with any questions.
-
November 2023 by Sherry Tophoney
Well kept and all the workers were pleasant and very helpful.
-
November 2023 by Cynthia Richwine
False information sale....unsanitary grooming. Puppy came out smelly and chopped face no cut on body she looks like a mut. BUT MANAGER waived fees and refunded my grooming package. Staff is very helpful, BUT no on grooming...watched you tube and fixed her choppy cut.
-
October 2023 by Carlos Moore
The ladies at that PetSmart have awesome customer service and very pleasant people.
