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November 2023 by Carol Bobbitt
Adika met us at the door.He introduced himself and stayed nearby to answer questions, but was not pushy. Very helpful and polite. If you are ready to buy a new mattress and springs, I would recommend you ask for him.
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October 2023 by Latoya Wiley
Steven assisted me with the purchase of a Low Profile Box Spring. He provided great customer service! The process was effective and efficient. He explain things clearly and concise.
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October 2023 by Lauren Harper
Adika was AWESOME!!! So grateful I walked in and had him assist me today. He was kind, courteous, and really worked with me to bundle my 7 mattress purchase in an efficient way.Highly recommend!!!!
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October 2023 by Melisa Smithwick
There are plenty of mattress places in Wake Forest but this particular business has always given top notch service. We never feel pressured or put out for our choices. They take their time explaining and offering suggestions and explaining the why of their suggestions.
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October 2023 by Bob Dunemann
Had a very good experience! Gentleman that help was very sensitive to my wife’s surgery! We bought from him because he wasn’t pushy and that is reason that we didn’t go anywhere else!
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October 2023 by Tracy Goss
Positive experience ! Dennis was very professional , informative and did not get too pushy during the process. Great selection and best overall value to be found and we did shop all the local competitors.
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September 2023 by Sandra Orvis
I had been researching mattresses online. As a result, I had many questions. Dennis easily answered all of my questions. He is very knowledgeable and trustworthy. Dennis was very patient as I tested (and re-tested) several mattresses. I’m confident I purchased the perfect mattress for my needs. Thank you Dennis and Mattress Firm!
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September 2023 by Sharon DiMartino
Dennis was very patient and helpful. We gave him a tough job helping find a comfortable bed for my disabled husband. He took the time measuring and answering questions. We really appreciated it!
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July 2023 by Sara
We bought a king mattress and Jim was our salesman. Jim was very helpful and super friendly, he had us use their mattress fit test and it gave us a few recommendations and so we ended up with the sterns and foster mattress and we definitely both loved how it felt while we were in the store. We have had the mattress for a couple of weeks now, but I’ve woken up with sever back pain and stiffness everyday and the sad part is my husband says he has never slept this good. I’ll give it some more time, but if this continues I would have to return the bed for an exchange of another that would have to me more expensive because that is how their return works, if you go for another cheaper mattress, you lose the difference. I’ll change my review if I’m having a hard time with the exchange, I don’t think I would since Jim is a great salesman and he said if we come back within that 30-100 days window for exchange, there shoudln’t be any problems.
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June 2023 by Heidi Brantley
You didn’t have what I was looking for, but Winfield was very helpful. He showed me some other mattresses that were comparable to the one I was looking for and got me hooked on the adjustable frame as well. I will definitely be back when I am ready to make my purchase.
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June 2023 by Justin McBride
Absolute best experience with Winfield. He is one of the best out there. Very knowledgeable, handles customers questions and concerns with ease. Highly recommend asking for him when you come in!
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June 2023 by Debbie Champion
Dennis was awesome! Great customer service and mattress selection, was able to try out various mattresses and got a great deal! Looking forward to better sleep very soon!
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June 2023 by Jailene Reyes
We went in today and immediately was greeted by Nick, we sat down and explained what I was looking for and needed, he did such an amazing job helping me, and hooking me up!!!! On top of that he was very enthusiastic! THANK YOU NICK!!!
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May 2023 by Chandler Currin
Phillip was very helpful and knowledgeable. We came away from our visit to Matress Firm feeling very satisfied with the decision we came to in purchasing the right mattress for us. We couldn't have come to that decision without his help!
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April 2023 by Jessica Synan
Phillip from Mattress Firm is INCREDIBLE. We went to a few stores and he made this place the best choice. We had issues with our bank and three hyper kids with us and he didn’t blink an eye. He was so calm and so understanding with what we wanted. He was also insanely knowledgeable. I felt like instead of trying to push us to a mattress he listened to what we were looking for and helped us find the best thing for our budget. So thankful!
