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“May 2024 -
ALEA assisted me with processing a replacement phone, per my insurance!
She worked with me on two occasions and both times she was knowledgeable, professional, and seemed to like people and her job (which is a rarity today lol)!
We encountered other reps who left A LOT to be desired, as to customer service professionalism - It was nothing major (i.e. was indirect) which is why I'm not going to put their names on BLAST!
TRUST: Alea is the diamond in the rough at that location!”
“I had the best experience I've ever had at a Verizon store (Wake Forest, NC). Elliott, the store manager, was making sure everything was running smoothly and all customers were getting excellent service. His rapport with his employees was warm, professional, and humorous. The associate, Shamir, who helped me switch all my info from my old phone to the new one was friendly, knowledgeable, and professional! They both deserve 5+ stars!”
“I recently visited the Spectrum store and had the pleasure of meeting Kim. From the moment I walked in, I was impressed by her professionalism and warmth. She was incredibly knowledgeable, kind, and showed remarkable patience with every customer she assisted. It was clear that she genuinely cares about providing excellent service and making sure each person feels heard and supported. Kim made my experience smooth and positive—I truly appreciated her help!”
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“Brittany helped to complete my phone registration quickly. She was very knowledgeable about the technology and one of the kindest and friendliest people. I'll be coming back again because of her excellent service. Thank you again Brittany!”