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January 2024 by William Conor
Great branch and nice folks. Helpful!
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November 2023 by Esquire JB
Very rude and disgusting level of customer service. For the community they serve, they sure are very disconnected. Save yourself the trouble and do business elsewhere!!!!
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May 2023 by Jayden Slobe
This bank has double charged my wife on two separate occasions now for our car loan. After hours of being on the phone, their response is once it posts in 5-7 business days then they can “do something about it” but until then they can’t. This is ABSOLUTELY NOT ACCEPTABLE. And getting charged $1k monthly for a car payment in which we haven’t missed a payment for, is ridiculous and the lack of concern is obvious. Will never use this bank again.
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October 2022 by Monica Solomon
My husband passed away last month. I went in to this 5/3 branch to notify them, and to get advice on some financial difficulties I'm experiencing due to complications arising from his death.Brian greeted me as soon as I walked in the door, and directed me to Jacob's desk. Jacob impressed me over and over with his depth of knowledge of all things banking and estate (how often does a new widow walk into a bank?). But even more than that... so much more than that... Jacob was remarkably KIND to me. He genuinely cared about me and the situation I was in. He listened to my concerns, asked a few very good questions, and showed me what all my options were. Then he went beyond being a banker and showed concern for my well-being: Having an account balance that wouldn't have bought a few days' groceries, Jacob found a way to keep me financially secure while I sort my way through this very difficult time. He had no idea who I was when I walked in that door, but he cared anyway. He made a HUGE difference in my life, and took away a tremendous stress that I'd been carrying. Jacob, I thank you, and my husband (I know) thanks you as well. ❤️Brian, you have a GEM working for you. Having moved here from out of state six weeks before my husband succumbed to cancer, and being a Fifth Third banking member for almost a decade, I am so incredibly thankful to Fifth Third for making me always feel like family. But I want everyone to know that this Fifth Third branch doesn't just SAY they care about their members... they LIVE IT. Thank you!!
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April 2022 by Reid Halva
Unfortunately my mortgage is now being serviced by them. While their branches are merely 2 coffee pots and a couple cpus, their system is in the Stone Age. In the year 2022, they are unable to process partial payments. Even though their statements show a line for partial payments and even have a descriptor of “unapplied”. So now I have to change the way I pay my bills that I have used for 22 years and has made me debt free with the exception of my home. On top of that, I am now having to get my bank to prove to them that they have received and even cashed 2 payments they claim to have never received. I can get a drone to deliver me a taco by drone but weekly payments is too much for these amateurs. Hope it get transferred to a proper establishment soon.
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January 2022 by Kadeem Webb
I went inside to put money into an account I opened online and the people who worked here weren't great. They constantly looked at my hoodie because I had pasta stains on it. I told them I work at a olive garden. I guess working class people who are black and aren't making business transactions should be looked at funny. I will not be going back inside this branch.
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August 2021 by Iris Dolby & Mommy Jones
I've never even heard about this bank and I was directed to come. So I ventured in and the first thing I noticed was the elegant ambiance they had. I was thinking this isn't a bank this a high class coffee shop beautiful. The staff were super welcoming and friendly. So friendly In fact I started a banking account with them just based off of the staff and building. Things like that goes a long way. So I want to thank Joseph and staff for making my experience great!
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March 2021 by Marek K (Elementsofwire)
I love this branch. It is new constructions and the first moment you walk in it feels you walked into a home. Lorna was very helpful with opening new account. Everyone at the branch is very friendly.
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January 2021 by Va Ve
Great and responsive service.
