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August 2023 by Scott Flanders
We just bought an infinity Q60 from crossroads infinity on capitol blvd.I have to say, it was the best experience we have ever had.No pressure, the salesman juan ortiz was willing to answer any question we had. The sales manager was super friendly. He made us feel comfortable with the sale also. He did everything he could to get us the best deal at a great price.I will be looking to crossroads for future purchases, and letting my friends know how great this experience was.
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March 2023 by Bryant Thompson
This collection of Ford dealerships has always been helpful, and always when I've needed them to be. I rank them highly when it comes to their quality of service.
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September 2022 by severo flores
Excellent service I liked it
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March 2022 by Wanda Solomon
ALWAYS EXCELLENT CUSTOMER SERVICE AND MY APPOINTMENTS. GOES BY QUICKLY.
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February 2022 by Kely Green
Karen from Crossroads Auto Group was very rude. If some certain individuals cannot be nice with others they shouldn’t have a position which requires them to talk to others.
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October 2021 by Elizabeth Nelson
Although I had purchased my vehicle out of state, I started to bringing my vehicle to Crossroads Ford in Prince George for maintenance and repair. Had always been a good experience until my service provider left. Now the new service provider won't make appointments at the dealership for oil changes, doesn't provide loaner cars, etc. I am sent to the Quicklane for work. I was having my car towed in back in June 2020 and was told they couldn't get to it for another week or two. Tried to bring it in for a water leak in August of 2021and was going to have to wait two weeks to bring it in and they only do water leaks one day a week. In September 2020 I waited 3 hours for an oil change to be done at the Quicklane. In April 2021 I made an appointment at the Quicklane to have an oil change and took off work. I was called the day before to say they would be closed on the day of my appointment so they were cancelling it. Today I am told that an oil change will take all day. They only have 2 of 8 techs working. The waiting room is full. I got here at 7:45 am. They have already turned people away by 8:10 am. Not sure I am even waiting for my car ...deciding now. Service at this dealership has gone wayyyy down hill.
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August 2021 by R Merle
We had a great experience yesterday buying a pre-owned car at Crossroads Ford in Wake Forest, NC. Ahmed Arafat, our sales consultant, greeted us at the door with a smile and made the entire purchase a real pleasure. Also, shot out to Jack Smith, the finance mgr, who kept the financing a breeze. I highly recommend a visit.
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August 2021 by Vic Schlosser
Service department here has been friendly and helpful with my cars needs. Their pricing is also reasonable. I did not buy my car here, but probably should have.
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July 2021 by Mary Marchi Orellana
Went back there to get my car repaired and ask for another copy of my keys ( yes you have to pay for it ) staff is all friendly all willing to help no matter what. Thanks Again Nissan
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April 2021 by Driftyz
Fantastic customer service
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March 2021 by Wilma Ross
Staff very efficient friendly
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February 2021 by David Roth
Still no clock. Didn't air up my tires as I asked. Ty was great otherwise.
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September 2020 by Gerald Skiba (Skib's)
The change my oil & checked my car. They did good!!
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September 2020 by Antonio P. Burwell
I purchased my 2017 Nissan Altima from another dealership called Oxford Car and Truck in Oxford, North Carolina.After about the third day,I had a sensor light come on and I had to call Nissan to see if they were able to help me,and they were.I took my car to Crossroads Nissan of Wake Forest and they completed the work that needed to be done along with a multi point inspection making sure my vehicle was in good condition.I have been taken it back every since then,and I purchased it in May of last year, traded in my 2016 Ford Focus.I will be going back to Crossroads Nissan of Wake Forest for further service needs and maintenance and sometime in the future will be purchasing another vehicle when my daughter is ready to drive and has her license.
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September 2020 by A Gupton
Very friendly staff that aim to give good customer service.
