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April 2024 by George Hernandez
Awesome experience, was greeted as soon as I entered the store, great customer service. Very nice employees
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March 2024 by Adopt Shelter Dogs and Cats
Just picked up our ice cream and what a disappointment! The mud pie is basically just coffee ice cream and the cookie dough had no cookie dough AT ALL! It just a some chocolate chips! When I walked in, the employees that look like kids were PLAYING in the back and said my order wasn’t ready yet. I paid $8.99 for the larger sizes for all 3 ice creams and they couldn’t even get that right! This place must have poor management and no training on their employees on how to make ice cream, the topping that should go into it, and how to have an order ready for a customer and not be playing in the back.
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December 2023 by Ansar Sabir
Coldstone never disappoints me!
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December 2023 by Kryssalis Marie
So I put in an online order. They accepted the order and it stated my quart was being prepared. My bf goes to pick it up and they closed the store and kept trying to act like they didn’t see him at the door after knocking multiple times. I even tried calling 5x. They weren’t even supposed to be closed yet. At this point I want my money back. Y’all should be ashamed of yourselves. You don’t treat customers like that. At least have some decency to acknowledge him or say we’ll issue a refund. Worst customer service!
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October 2023 by Brandon B.
I hadn't been to a Cold Stone in almost 20 years before tonight, but I decided to spontaneously swing by after being in the mood for ice cream and seeing the empty parking spaces in front. The place only had one other customer on a Saturday night, so we were served as soon as we were ready. I went with a create your own (coffee ice cream with heath bar and white chocolate chips). Honestly the ice cream doesn't knock my socks off, but it was reasonably priced compared to competitors in the area, and with MUCH faster service.
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August 2023 by Heather Readus
Who doesn’t love cold stone… Friendly staff clean facility
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May 2023 by Y M
Very bad costumer service. Young kids there don’t know how to deal with people they even don’t know how to serve the ice cream.
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May 2023 by Katie W.
good ice cream except for the fact that they do not clean the stone thoroughly between ice creams and i found a peanut in my ice cream (i'm allergic), luckily my allergy is not that bad, but if someone had a severe allergy, i'm just giving y'all a heads up.
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May 2023 by Elaine Gainer
Best ice cream, fast and delicious, many choices in flavorsand sizes,
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May 2023 by Rissa Ragone
Coldstone is awesome, all the employees are fantastic and so nice!! best service in wake forest
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May 2023 by maged Ghaleb
Very bad costumer service. Young kids there don’t know how to deal with people they even don’t know how to serve the ice cream.
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May 2023 by LUSANGHELA schwarzemberg
Excellent service, the guys who run the place are super affectionate and attentive. I love that place
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May 2023 by Haley Rose
I love coldstone!! Everyone is so kind and fun to be around
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April 2023 by Jane S
The service was friendly and efficient. The desert is fabulous. The floor is a bit sticky.
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March 2023 by Julio Baca
I stop by yesterday in the afternoon and the young lady that took my orders excellent customer service
