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August 2023 by Dom Lesine
Brad Watkins was awesome!! Very grateful he was the one to help make my process painlessly! Thank you again!
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June 2023 by Ericka Thomas
Unprofessional and unhelpful staff. I wouldn't recommend.
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March 2023 by Rachel Lee Brady
Disappointed by the customer service and extremely long wait time, and ultimately told to come another day to open an account. I will be going to an entirely different bank for my business.
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November 2022 by Travis McManus
Terrible, Terrible, Terrible service. Sat in lobby for an hour and nobody acknowledged us. Even told the clerk we made an appointment online and we were told that doesn't apply.
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August 2022 by Guy Wilkins
Good local bank for the local community ?
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May 2022 by Big Papa Nick
Stay away from this bank, I have been charged 4 overdraft fees when I’ve had a positive balance the entire time! They refuse to refund them because only one refund is allowed every two years by “policy”. Guess they can just steal 36 dollars whenever they want. What makes it even more funny is that when I opened an account, they made me sign a piece of paper stating my account wasn’t eligible for overdraft.
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April 2022 by Brian Endicott
I miss not having a drive through on this new location.
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February 2022 by Janine Brabrand
I have banked at this branch for years now and have over ten accounts with them but my last two interactions with employees on the phone have been so bad. The staff on the phone sounds as though they just started yesterday and the ums are every other word followed by idk and not sure who you need to speak with. I have never experienced this at this branch before so I can only guess that is the new merger and they lost quality employees and filled the positions with bodies. Hope this isn’t the future of my banking experiences with Truist.
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December 2021 by Colby Vezina
Brian was completely unhelpful and Truist as a whole is a complete mess with this merger. They put my loan info under someone else's social and are blaming it on me.
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November 2020 by Mike Jarman
I've been banking with BB&T for about 15 years now and they have been helpful when I need info and have never wavered on their excellent customer service.
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September 2020 by kevin kirkendoll
They have been great to work with for our business accounts.
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July 2020 by Steel Rhino Property Inspections of NC
I have all my accounts with this bank and have banked with them for several years. One time over night the account dipped below 0 and recovered in an hour, but I get slapped with a overdraft fee and the banker will not refund. This is predatory and bad customer service.
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July 2020 by Shantel Johnson
Great services. Very friendly Representatives. Very fast lines.
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May 2020 by Erica Phillips
Do not open an account with them. I get banking rules and all. But they closed the account during the pandemic. Guess the rules are more important them me buying groceries.
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February 2020 by Solvie Solvie
Worst bank branch I have ever dealt with... I've now dealt with them three times. I decided to give them one more try today because it's the closest to my home in the country. All I wanted to do was close the estate of a friend who died and made me executrix. Text book simple. Probate is all done. But they wouldn't allow me to do it. They said I had to write out a check to myself and deposit it in one of my accounts. When I have closed other accounts, they simply write the check out and give me a letter saying the account is closed.
