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April 2024 by Diana Karides
Thank you Terry Smith for taking care of my car when the under guard shield loosened after I ran over something on the road!! I love AAA!
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April 2024 by Kim Himmelmann
Competent car repair. Reasonable pricing.
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February 2024 by Jim B.
While driving, I got a shimmy in the rear of my Dodge Dakota. I called AAA at 11:00 am. They told me the road service would be there by 1:45. I called again at 2:00. They said it was on the way and would be there by 2:20. At 2:30 they still had not arrived. Called again. This time the driver said he would be there by 2:45. He arrived at 2:55. He was a very pleasant, nice man. He dropped my truck at AAA about 4:00 and they started working inon it the next day. A rear emergency brake had stuck and was dragging a rear wheel. They gave me a quote of $2100, which included new front brakes too. They finally finished 3 days later. When I picked it up, the brake pedal was soft. It went almost all the way to the floor. They assured me that they had test driven it and everything was good. They pulled it back in the shop and changed the brake fluid again. Still soft pedal. Second time changing fluid. It still was soft, but better. I said that I would dive it home, but told them I w ould take it to my own mechanic if needed. They said that I had to bring it back to them. ( Over 50 miles away.) After further discussion they said I could take it to any mechanic that was associated with AAA. Terrible service. The only good thing I can say about them is they did pull it back in and continue to work on it. ( I guess they didn't want a lawsuit if my brakes failed.). A week later the pedal is still soft, although better. I will give it more time before I take it to my regular mechanic. I will upgrade the review if the problem works its way out.
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February 2024 by Nyree Lewis
Quick and smooth! Was able to get my international drivers permit no problem.
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February 2024 by Jamin Rager
Charged me $500 to replace a single brake line. Only $99 of that was parts. Even worse price-gouging than Chapel Hill Tire. Don’t take your car here.
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February 2024 by Shari R.
So my hybrid 12 volt battery died. Sam's club doesn't have these. Tried aaa (we have been members for 30+ years) .Initial greeting was " I think I just sold the last one". Another service person actually checks . They had more in stock. Quoted 260for battery, 75.99 for installation, 27 for supplies, plus tax ++++. 390.00. Claimed it was a difficult install. When asked, they explained supplies as just a charge like terminal cleaners ( on a new battery??). Wouldn't sell parts only because of warranty issues. Walked out, called Leith and got a battery for 191.00. I installed it in 13 minutes.. with 7 year warranty. I don't do this for a living and they call this difficult. They lost a customer and credibility in less than 5 minutes. They call this a club??
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January 2024 by Franklin De Soto
I had AAA replace my ignition lock cylinder, after my key kept getting stuck in my ignition. 2 days later, my car completely shut off as I was making a turn, and I ended up running onto the sidewalk (thankfully there no pedestrians on the sidewalk.) Then, when I returned home, my key was once again, stuck in my ignition.
When I called AAA, Glenn informed me that I would need to bring my car in and pay another $400 to have it fixed.
I took my car to another mechanic and he told me (that in his professional opinion) my clock spring, behind my steering wheel had been messed with.
It is my opinion that this was intentional as to create more unnecessary mechanical issues, in order to charge me more $$$.
I ended up canceling my AAA membership due to this experience.
Egregious customer service and poor quality of work.
AAA Wake Forest = Grade: FFF
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January 2024 by Dianne E Branch
Nancy greeted me warmly. Gave me information I needed for future trip, though she had an upcoming appointment. I will schedule an appointment in the future.
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December 2023 by Terri Twttiy
DYWANE... IS THE MECHANIC, I dropped off my car to have ONE AND I REPEAT ONE PROBLEM FIXED! I was charged 1,488 and received my car back with exact SAME PROBLEM! I'm thinking they'll fix it as it was the SAME PROBLEM OCCURRING. NOPE TOLD I WOULD HAVE TO PAY ANOTHER 1,300 TO GET SAID PROBLEM RESOLVED. I FEEL LIKE I HAVE BEEN HAD! I have 2 pages of things supposedly fixed.And the things they called themselves fixing did not have a issue!!!I'm disappointed and feel like they're getting over on women. Don't take your car here unless you're rich and have money to burn!!
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November 2023 by Darryell Frazier
The service was great and the staff was very helpful. I never leave home without my AAA membership card.
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November 2023 by Kelly Jarman-Margagliotti
My fiance & I came to triple A Wake Forest for a wheel alignment, unfortunately when we left the shop the problem was not fixed! We met with the manager Duane Sayaloune, he was awesome, very understanding and wanted to resolve the problem. After listening to our concerns he refunded our money! Duane thanks again for working for us!
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November 2023 by Nate N
They were super friendly and there was a pretty serious miscommunication but it was resolved and I'm happy about the outcome. So 5 stars for friendly service!
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November 2023 by Victor Lao
Nice office with tons to offer. Not just discounted tickets but they also have a full auto repair shop attached. AAA members also get a discount on car services. Services are comparable to other shops but after the discount it usually ends up being cheaper. If you need anything for your car make sure to come and see what they have to offer, you won't be disappointed.
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November 2023 by Property Manager
Dropped off my vehicle for a complicated heater core replacement. On my vehicle you have to remove the entire dashboard to access the heater core for the replacement. Due to complications that could have not been AAA's fault, they had the vehicle for 8 days. I received the truck back and noticed a series of items that weren't working that were working before AAA got the vehicle: the driver's door lock and unlock button no longer functioned, the back up collision warning alarm no longer worked, and the fan that heated and cooled the truck's cab ran on full blast and could not be turned off or turned down. Additionally, there was a large gouge in the paint on the front passenger door.I returned the truck to them the following Saturday and told him I'd be out of town and would be back on the following Thursday, which is today, I just got off the phone with them and the truck is not ready for pickup. I found this very disappointing.I found room to excuse some of the small errors made reinstalling the dash in where some of the functions weren't fully restored. However, having the truck an additional 4 days and not being able to address these issues is unacceptable.Note, I'm leaving this review before I'm in possession of my vehicle knowing that these reviews can be amended.In the end they had the vehicle for an additional 7 days, Saturday to Saturday. It was difficult not having the truck for the 14 or 15 days they had it in total. Everything appears to be working properly now. And during the period of this repair, the shop changed to a new manager. He's an experienced gentleman and he seemed like a relatively good fellow. He didn't charge me for an additional repair they felt they needed to make and I wish them luck in the future.
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November 2023 by Keith Duprey
I appreciated Duane Sayaloune and his team during my recent car servicing appt. They were on time, kind, and professional. I have a 2020 Tahoe that needed an oil change, cabin filter replaced, and new wipers. Would recommend.Services: Air & cabin filter replacement
