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“Clean and professional experience every time. I have had a wonderful experience with Kelly who always meets my needs. She is very friendly and is so sweet to my children in every way. I love this bank and the people in it! Also love the extra touch of downtown history in there.”
“Very good bank, the staff is so helpful, and i love the rates. Direct deposit was easy to accomplish! The welcome token process for online banking made life so much easier. The manager nick, is on point. Would recommend this specific location to anyone;”
“I usually love my bank but today I went around 10:00 and out of the eight plus people I saw working, only 2 people were actuality at the counter helping customers, and there was a line of customers to the door. They had three people running drive-thru even though there was no one in the Drive-Thru to be helped so they were just sitting around talking. It took one of the customers ahead of me to say something for them to actually get one of them over to help. I understand there being a shortage of employees, but I don't think that was the case, I think this was a lack of effort.”
“I came in to set up an income trust account and received incredible customer service from Tramelle Braxton. She was kind, understanding, empathetic and professional in her service. My concerns and needs became hers and she went above and beyond in making sure my time sensitive banking need was met! Tramelle treated me like she would treat a member of her family. I am so grateful for her commitment to making sure she provided the best customer service possible.”
“Mrs. LeMieux really helped us out with a banking matter. She was friendly, courteous, and completely professional. She stuck through some maddening technical issues until the matter was fully resolved. Highly commend her to anyone who appreciates old fashioned customer service. Well done and thank you, Mrs. LeMieux!”
“First citizen is great bank to do business with. I’ve been banking with them for a few years and my experience has always been pleasant. Pat is absolutely amazing and will go above and beyond to help you with your financial needs. Susan is also great, friendly and welcoming when you walk in. I would highly recommend this bank.”
“I came in to set up an income trust account and received incredible customer service from Tramelle Braxton. She was kind, understanding, empathetic and professional in her service. My concerns and needs became hers and she went above and beyond in making sure my time sensitive banking need was met! Tramelle treated me like she would treat a member of her family. I am so grateful for her commitment to making sure she provided the best customer service possible.”
“The staff have always been very helpful and gone overboard to help me in every way. They stopped several attempts of someone trying to hack my account in just one day. My only complaint is the wait time.”
“The tellers have been very pleasant to me and I find myself joking back and forth with them every time I stop by. They have always been prompt and handled my money well. I wish the interest rates were better for the savings account but since I am not considering that savings account much of an investment I will have grace for them. Thanks for the great service! Keep it up!”
Open 24 hours
1715 US-1, Southern Pines
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“Amazing bank! Great folks that help with all our banking needs. Highly recommend for both small businesses and personal banking. Kind and courteous staff with expectational customer service. Keep up the superior work!”