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June 2023 by Edmund Ritchie
1 star 0 isn't available pharmacy that can't fill prescriptions. And can't answer the phone if you need medicine go to a different pharmacy !
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April 2023 by Huck
By far the worst walgreens ive ever been to,you wait on the phone forever on hold,meanwhile its saying "only 1 caller ahead of you" really?30mins for 1 caller ahead of me,then i get told its ready,drive 20mins outta my way,wait in line,for 30mins,meanwhile theres only 2 cars in the drivethru,im one of em,,to get told to come back in 40mins for some bullcrap reason,then other times, they say the most disrespectful things,judge you for the meds you take,you know yall keep up with the condescending judgement,an your really gonna cause someome to hurt themselves,yall shpuld really be ashamed smh
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April 2023 by Trey Barhite
Waited on hold for an hour and 5 minutes to speak with someone. It's completely unacceptable. I assumed they had like one person working in the pharmacy if it took that long, but upon arriving to pick up my prescription that was sent over and not filled for multiple days, I realized there were 6 people working in the pharmacy... I informed the manager up front who did not seem to care and stated they are working on it. I think it's safe to say they are not working on it and I would suggest not calling as it will only make you upset when no one answers for an hour.
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March 2023 by elizabeth acree
This Walgreens is convenient…as long as you don’t use the pharmacy. I have been using the automatic refill program they have. I always have several prescriptions on file. They don’t check the file to fill my prescriptions. They send a form to my doctor to get a new order. This happens every time. I quit using the refill feature and call to tell them my prescription is on file. They are still automatically filling that prescription after personally telling them to stop the refill feature. I use them for convenience but it is never convenient.
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January 2023 by Andrew Epperson
Not sure what happened to this place, but you should not expect your medicine on time or without a hassle. I’ve wasted so much time on hold for over half an hour, being told things that are flat out wrong, or just having them “forget” my prescriptions entirely. Today I got the privilege of waiting 1 hour in the store for a medicine they should have called for days in advanced and didn’t. I was told my name would be called within 30 minutes. After an hour I had to wait in line just to find out that filled it and didn’t call me over the intercom. There’s so many more examples of the incompetence here. I have a feeling it’s due to poor pay for employees and they keep leaving. Can’t blame them. Will be going to the pharmacy down the street from here on. The Waltons have enough money and don’t need my business.
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January 2023 by Amber Powell
Wonderful group of people.❤️ I had to call I know of six times to make sure my doctor had sent my prescription in. My doctor kept messing up my prescription the ladies that were working on ( I don’t know if there was any men working in the pharmacy) December 14, 2022 were wonderful. they were more than willing to help me get the medicine that I had spent over six hours calling different pharmacies trying to find. They treated me with respect and they treated me like a human being. They understood that things happen and things get messed up and they did not blame me at all andthey did not get mad not one time. I know that they were super busy but they still took the time to answer my questions and talk to me. I just want to say thank you to all the people that worked in the pharmacy on December 14, 2022. I hope that everyone of you have a merry Christmas and again I appreciated everything that you’ve done for me today . I’ll be a Customer for life❤️
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January 2023 by Holly Hamiter
My 4th trip back to Walgreens in Troutman to get “after surgery” pain meds for Moriah….1st time they told me it would be 45 minutes. So I took her home and came back….then they said it would be 2 hours…I told them I needed the nausea and pain meds before her surgery meds wore off and I would wait….they said come back at 2:00pm….I came back and they said insurance wouldn’t cover pain meds…I said I don’t care…I will pay out of pocket…then they said come back after pharmacists lunch….I came back….then they said they didn’t have any in stock…???????????? They could have told me this THE FIRST TIME I came and said I needed the pain meds within a certain timeframe…this Walgreens pharmacy has THE WORST customer service and communication EVER. Now I’m headed to another Walgreens to get it…which I could have done over 3 hours ago and saved my daughter a lot of unnecessary discomfort and pain and saved myself a half a tank of gas coming and going from home to Walgreens!
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December 2022 by Kayla Fugitt
Twice I've used this pharmacy instead of my regular pharmacy because I wanted to use the drive thru. Both times now getting my RX filled has been a hassle. They send an automated call saying there's a problem with insurance. Then when I call to check they say they didn't have the correct info from the doctor. This doesn't happen when I use Sam's Club, so the common denominator is this Walgreen's.
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November 2022 by Emarie Smith
Worst location ever! I scheduled a 840 appointment to get my flu shot the lady working on the front just act like she didn’t know what she was doing. I waited for over 20 minutes they told me to sit down and no one acknowledged me. She kept asking about insurance information multiple times. Then walks over to the drive-through window I started helping customers , instead of helping people that were there already. I finally got up and just took my insurance card back. I’d rather go to CVS! This is why I prefer a CVS or a Walgreens better customer service
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August 2022 by Meagan Henning
This location's pharmacy rarely has your prescription within 24 hours. It doesn't matter if it is for an antibiotic or ear drops or a steroid cream... Doesn't matter. The wait is always a couple days and no one tells you your prescription is ready. You have to call multiple times a day and the hours are unreliable. I'm not sure why this particular location is so slack. The Mooresville Walgreens on 150 is the best option every time.
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July 2022 by Brian Seabold
The pharmacist here is extremely helpful. She always goes out of here way to assist you. Drive thru can be slow at times and their hours need to be extended for as busy as Troutman is. Sure beats driving all the way to Mooresville.
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May 2022 by Sandy Stewart
Lady at pick up window didn't know what she was doing couldn't find our name in computer and said med wasn't there when it was !
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February 2022 by Mark Sanders
Drive thru is a joke!!! No sense of urgency at all!!! They have two lanes and NEVER are both of them open.
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December 2021 by Mike D.
Sorry service.Waited over twenty five minutes with only two cars ahead,gave up and ran an errand.Came back nobody was in line ,drove up to the window waited over seven minutes and still never got waited on. There were no customers in the store getting prescriptions.I gave up and drove off,I will not go back! I don't recommend this drugstore ever.
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July 2021 by Joyce Brown
Very helpful when prescription complications occur.