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February 2024 by Brittani Cramer-Jones
Two hours without receiving my order!! Called the store and apparently it was delivered to some random addresses which was not in any way similar to my address and left in a chair… that was an hour in. They were remaking the order and it still hadn’t arrived so I just cancelled the order at 8:15. The order had been placed at 5:55 and I live 10 minutes from the store. Really ridiculous and manager didn’t do anything other than confirm he had cancelled my order and hung up.
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January 2024 by Eddie T
I picked up my order. It was served hot and delicious used an online coupon and saved quite a bit.Parking: Ample parking enough in front of the store and in the plaza.
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January 2024 by jessica callander
The workers are so nice and did a great job making my food. I love this place.
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December 2023 by KA C
This is the third time this happened to us recently….twice this week….that we placed an order at 10:45pm. We got an alert the pizza was in the oven then an email saying they cancelled the order. Your business and delivery is open until 11:00pm. We do not live far from the store. I even tried calling to see if we could pick the order up. They said “no” one night and tonight didnt even bother to pick up the phone and it was before closing. At my job, we serve customers up until the minute we close. I understand you all want to go home but this is not good customer service. I am ordering food for family and friends that are just coming home from work and working long shifts themselves.
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November 2023 by Susan Bollinger
I am from a town in Western NC and am visiting my daughter in Troutman. We ordered pizza today 11/21/23 to be delivered. We ordered a medium at 5:19pm. We received a message he was in her neighborhood at 5:43. We both tried calling the store and we kept getting disconnected. We finally received the pizza at 6:09. The delivery driver was Yann. I live in a small town and I would never be satisfied with this lack of service. I guess when you pay in advance, they don’t care about their service.This was a horrible first impression of your store! We work hard for our money and this is the equivalent of stealing.
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November 2023 by that dirty life
Ordered pizza through the app last week and after almost 2 hours I finally called. They said they forgot to make it. Still took an additional hour to get the food out.Tried again today. Waited 40 min before calling and this time I was told they were still 30 minutes out. So yeah Im done.
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November 2023 by Russell Merrell
Never delivered the food! Been ordering from here for a long time and never had any issues. Tonight I ordered pizza on the app and after an 1 1/2 it never showed. Called and they said it was on the way and after 30 more minutes still no pizza. Time to look for a new place to order from!
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September 2023 by lyain sherrill
They could have better on Philly steak it was all cheese.
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September 2023 by Bobby Leatherman
Not so great ?.Small amount of toppings on the pizzas and the stuffed cheese bread didn't have enough cheese in the middle.Also the medium pizzas are not very big
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September 2023 by Michael K.
The pizza and service was fairly good. Especially since it was labor day and nothing else was open. I think all of troutman was ordering from them. . I was very impressed with how the employees handled all the stress of everything. All I can say is thank you...
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August 2023 by Meredith Pennington
I normally have great service from this location but the past few times it’s gotten worse every time. Tonight we ordered in the app and our order stated it was completed and I waited 20 mins just to make sure it wasn’t pressed by mistake. I called the store and was on hold for 10 mins and he stated the driver had just left the store with our order. Another 25 mins has gone by and still no order. I called and was on hold again for 10 mins. At this point we have been waiting on our order for 2 hours. Finally called and got a refund.
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August 2023 by Lutz Reissmann
I called in to place an order and had my phone still on after 15 minutes on hold. I walked in with the phone still ringing and immediately I guy came over to take my order and asked how “ how come you can take my order now, yet I’ve been on hold over 15 minutes without so much as a whimper. The guy immediately jumped down my throat yelling at me that he was short handed and he has 27 f’in orders in front of me! Naturally I shot back at him and said why. Could no one just say that on the phone? He said than he wasn’t taking my order and I lost it. Sorry about that but his arrogance and lack of customer service set me off. Never ever going in that store again. From the looks of the reviews I didn’t miss much. Either way that dude needs to go!
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August 2023 by John Franceskino
Been ordering from this location for a long time... service has gone down hill I paid for a 64oz coke never got it Pizza wasn't cut how do you not cut a pizza? I don't see this location in business much longer with service like this.
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August 2023 by Brent Tedder
Still sitting here waiting 15 minutes. The app said the order was ready before I left the house... I hope I eventually get my order.
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August 2023 by Austin Cummings
I usually order a pizza from Domino's every week or so, but recently the orders have taken longer and longer to get to me. I live 5 mins away from the store. Last night was the last straw for me, after an hour and a half I called and they told me that it was on the way. I called every 30 mins and got the same response. Finally after 3 hours, I called to get a refund and they told me that they would refund the money but still deliver the pizza. Well 21 hours later I still do not have a pizza........I will not be ordering from these guys anymore.
