-
March 2024 by Lisa Johnson
Great
-
October 2023 by Jacob Nance
Never had any bad experiences here. The staff are always friendly and the service is quick. Exclusive items since it's a Dunkin-Baskin combo/hybrid. The prices are standard.
-
July 2023 by Eeee Ree
Hey, to the employees that just got yelled at by my grandmother, I’m so sorry. We’ve been on the road for the past 12 hours and she is cranky. Have a good night y’all
-
May 2023 by Kendra Hagler
I was searching for an ice cream cake for my husband's 40th birthday and come to find out you can download ANYTHING any picture, and have it put on your cake so here's mine.The cake was chocolate with PB and chocolate ice cream.A little pricey but absolutely delicious.Oh and it was done in 24 hours.I would recommend these guys.
-
September 2022 by Joseph pruchnicki
Terrible
-
June 2022 by Doug Agan
OMG folks. $10.00 for 1 quart of ice cream. That's $40.00 per gallon. They'll be out of business over the next 2 years. Guarantee it!
-
January 2022 by Dawn Gottshalk
I asked for a latte and just got flavored coffee
-
September 2021 by Erica Albarran
Rude staff! And clearly you guys need to update your hours posted on doors and windows. We stopped by on Sunday September 26, 2021 at 1:30pm to purchase a ice cream cake for my niece. Both lobby doors were locked to avoid customer entrance into the lobby. Finally a staff member came to open the door to tell us that lobby was closed because they were short staffed. I don’t know how when we clearly saw about 5 people inside. We asked him that we wanted a cake and if we could look at them to purchase one. He said we had to drive through the drive thru and they could show us the cakes through the drive thru. Clearly this would create more work for them and made no sense! All we ask for is to look at the cakes and then we could drive through the drive thru to purchase it. Not to mention he was rude and seem to not care. Never coming back here again!
-
September 2021 by Brent Huss
The worst customer service I have ever experienced. If I could give it 0 stars, I would.Tried paying with a $50.00 and was told they could not take a $50.00 for a $37.00 transaction...then pushed the sign to my face so I could read it. This is the second time I have walked out because of rudeness and this is the last. Come on Troutman...we are a small community and we expect better than this.
-
July 2021 by Karen Allen Boger
out of spoons after selling scoops of ice cream. very rude
-
July 2021 by Richard Carpenter
Update y'all hours, ya close at 8 on Sunday
-
February 2021 by Kendal Brawley
I’ve tried twice to take me nephew for ice cream at this store. Both times around 7:30pm. Both visits I was told the ice cream machines were shut down for cleaning. This seems crazy that an ice cream store would shut down all of their ice cream machines an hour and a half before closing time. Thank goodness McDonald’s was open and serving ice cream.
-
August 2020 by 233gaylynnm
Sunday afternoon. Wanted chocolate chip ice cream, only had mint chocolate chip or chocolate chip cookie dough. Wanted what they call a coffee roll. They said they had them and we took 2 of them, plus the jamoca almond fudge ice cream. Got home and the rolls were muffins . It's a shame that the servers can't get the orders right. We should not have to check behind them.
-
August 2020 by Michelle Burski
Not open during the hours posted. Staff is rude.
-
February 2020 by 696terrieb
The ice cream is really good. But what do you expect for Baskin- Robins. I wish they had all 31 flavors though.
