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July 2024 by Camron Watlington (Cam)
They make you leave a voicemail now to call in prescriptions even if you can’t manage your prescription from the website or mobile app because it is a controlled substance.
CVS is not customer centered anymore, and to be fair, no pharmacy left is customer centered anymore.
Healthcare in America is broken, because on top of all the other hoops you have to jump through to get access to prescription drugs, the system isn’t even built to treat you like a human being.
Thanks CVS for reinforcing that reality.
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July 2024 by Karen Albertson
I got a CVS thermometer with my OTC through my insurance and when I opened it, it said I needed a new battery. It comes with a battery but the battery didn't work. I took the thermometer back to exchange it but the manager said she couldn't exchange it. You sold me a thermometer that didn't work and you can't give me one that does work? She said I would have to go through my insurance. Come on! You know that I'm not going to get another one through the insurance. I'm done with you and my insurance. Not dealing with this kind of dishonesty
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July 2024 by Hassan Sardar
This is probably the dirtiest CVS I have ever been to. The parking lot is full of litter, and trash is falling out of the trash cans. The cashier was friendly. I might be the only one writing a review, but I am sure many customers have felt this way. I decided to write one to make corporate aware of this situation and hopefully make it a pleasant and welcoming place for customers, as CVS is not a low-end place. Customers pay higher prices than at other places and expect to have a better experience. I hope this gets to the right people!
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June 2024 by Alexander Demchuk
Every time I go there after a looong wait for pharmacy I find out there is something messed up. I'm out to Walgreens
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March 2024 by Betsy- Mini- McKinney
They never get prescriptions right. I called in a prescription Sunday, and was told that it would be ready at 11:00 a.m. on Monday. Signed up for a text notification, that never happened. Upon arrival to pick up the prescription at 6 p.m., I was told that nobody came to pick it up on Sunday, so they put it back. I hate having to give them a star at all. ZERO stars.
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February 2024 by Olivia
Two stars only because the pharmacist tries his best to answer any and all questions you may have. I fill multiple prescriptions here and have interacted with almost every staff member at the pharmacy, unfortunately I have never had a good interaction with anyone.The staff are inconsiderate and unkind on their worst day and indifferent and apathetic on their best. The phrase “customer service” is not in their vocabulary. I have filled scripts at other CVS pharmacies across the state and have never had as many difficulties with pharmacy staff or with filling my medications as I do with this one. As soon as I am able I will be moving my business elsewhere because I have finally had enough.
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February 2024 by Sue Springer
Terrible experience with a refill of a prescription. Reorders via the phone app, easy, received call the next day prescription not in stock and would have to be ordered. Called three days later after no follow up, prescription in process. Called 7days, one week, after prescription called in, told no prescription in process!!!! Spoke to lady in pharmacy, found order but having difficulty getting prescription. Suggested I try Lexington or High Point. Lexington could not find the prescription after I provided name, DOB, address, prescription name, prescription number. Told me I would have to call Thomasville and have them give me the prescription information. When I asked if she could put me on hold and her call since she knew what she needed told me they couldn’t do that! Called Thomasville back, said they could order a different prescription with doctor authorization, could transfer to Walgreens or Walmart, or I could try High Point. Stated HP had in stock. Called HP Store, no stock. Went to Walgreens, they did not have, pharmacist called other stores (30 minutes of their time) and found a store that had prescription. Yay Walgreens!! Went back to CVS to ask them to transfer, gate was down (store.was open) and they told me the pharmacy had to request transfer. Could not transfer for me. It’s MY prescription!!! And, they offered earlier to transfer. Needless to say CVS lost my business tonight. Do better CVS!!
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December 2023 by Billy
Store hours open at 8, not happening at this location.
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November 2023 by Mr. Skull cruncher
NEVER TRUST THERE AUTOMATED SYSTEM!!!! ALWAYS CALL BEFORE YOU GO!!!!!! IF YOU CAN GET SOMEONE ON THE PHONE!!!!! Everytime I end up waiting. Anywhere from 30 minutes to 2 days. I'm so sick of it.
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November 2023 by B
You can try to call to speak to the pharmacy and they will never answer.
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October 2023 by Allison Skeen
Can never get through to speak to anyone unless you wait on hold for 25-30 mins....and always a long line.MEDICATIONS sit in processfor days until you call and sit for 25mins just to have it refilled because the App is useless . The very reason I transfered from Walgreens.
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September 2023 by Tammy A.
This pharmacy is rude, uncaring, and lacks empathy for their patients. I am actually a doctor and the way they have dealt with me is beyond unacceptable. If any person is using prescription medications, it is because it is needed. The lack of awareness with this pharmacy is disgusting. Never again will I support this pharmacy.
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August 2023 by Deborah Brown
Love this store!
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August 2023 by Casey Hearn
Great customer service and friendly staff.
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July 2023 by Chadrick Winkle
They take lunch early
