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January 2024 by Justin Overcash
Horrible experience!!… my recommendation, don’t waste your time with these clowns!… from the rude receptionist, to the rude owner. My car sat there for a month nothing being done to it. Called Several times to the reply, I will check on your car and call you back. Never called back. What kind of a business does that? Finally drove by to check on my car and spoke directly to the woman who was supposed to be calling me back, she had to fumble through papers to figure out what was going on, and she gave me a made-up excuse about I think we’re waiting for a couple of parts to be ordered. I said I’ll take my car back home since you obviously can’t handle the job… Want an outstanding transmission place? Go to Warren transmission in Winston-Salem. I dropped off my car on Tuesday and got it back on Friday. $1000 less than Statesville‘s quote. Thank God For people in the transmission business, that actually have an excellent turnaround time and save you money!! How you guys are still in business is beyond me. I didn’t want to give one star, but I had to click something.Yours truly ?
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January 2024 by Justin Hill
Awesome service ?
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December 2023 by Kamren B.
Dropped off my truck for diagnosis. Was not told I would be charged for anything. Did not authorize anything to be repaired to be charged for. After 5 weeks of calling and trying to get updates. Every phone conversation was "sorry, no one is here to ask. Let me call you back." Never called back. Was told my transmission would have to be rebuilt and it would be $2100. I couldn't afford the repair at this time, so I told them I'd be picking it up. Called twice to confirm my truck would be ready to pick up. Neither phone conversation indicated I'd owe anything. Get there to pick up my truck and was handed bill for diagnosis. When asked about the fee I was told "sorry the owner isn't here, I'm just giving you what I got. We don't have to call for authorization under $250." Poor communication skills and not very transparent about cost. Free diagnosis is on the website by the way. Would absolutely be fine with paying a diag fee if it was told up front or was called during the process and told "if we do such testing there is a fee" and I authorized it.
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September 2023 by justin hagerman
Worst place to go they don't have any thing together I waited 2 months for a transmission to be replaced they don't call you they ignore your phone calls I wouldn't go to this place for anything there nothing but excuses there DO NOT GO HERE!!!!!!
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June 2023 by Candi
I called and was told I could bring my car in for a free diagnostic. After multiple calls to the very unorganized receptionist and 2 weeks, they finally told me I need a new transmission. Needless to say a picked up my car. Don't get warm fuzzys from this place.
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April 2023 by kim chi
We're going to see this is the second transmission in three to four years I have put in I have another transmission I put in in a 92 Ford Ranger supposedly rebuilt but due to covid I could not get it serviced so after this transmission that's in my 350 Ford van which is a 2006 and this is the second transmission they put in saying that it was messed up we are going to see and then we're going to see how they treat me when I return my other vehicle because of covid they could not service my 92 Ford Ranger which was a new transmission and now it was having problems when I had it put in we will see I know the guy is very good pretty honest so we will see
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March 2023 by Jennifer Sweitzer
No one ever wants to have a transmission replaced. Thankfully, these folks are here. The entire staff is friendly, very kind, helpful and overall a really stellar group . If you need a transmission, go here. You'll be glad you did. Prices are competitive. Good quality work.
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February 2023 by Bobby McMillan
I have been a customer for Statesville Transmission for several years. I have always received honest and quick help. This has been on multiple vehicles with various issues. I've always found that they are honest, efficient, and reliable. They are the first place I think of when I need help.Services: Transmission repair
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January 2023 by William Snyder
They diagnosed my 1999 4Runner after a local Toyota dealership recommended that I have my transmission replaced. Turns out it was just the U joint right in front of the rear differential (I asked the dealer to check U joints and wheel bearings as I was feeling a vibration and clearly they did not). They could've taken me for a lot of money but they were completely honest and saved me so much instead. I have driven the vehicle over 2,000 miles since the repair and it has been driving like a dream ever since Statesville Transmission Service fixed the U joint for me. Amazing service and a pleasure to deal with!
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November 2022 by Ashley Key
Very pleased with the service and the quickness. Due to a bad part, had to take back, and they were able to fix it very quickly. Thank you all for being so nice.Service: Transmission repair
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September 2022 by Marc Wilson
These folks were great..thank you to all involved in putting my vehicle back to normal..great job..
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August 2022 by Liz Ersek
I owe this business an apology for criticizing their service response without further follow up. Yes I did not hear from them when I thought I would and was concerned that I didn't have a vehicle but I should have been a bit more patient to seek why the delay in response. I guess this world has us all jumping to conclusions when things don't meet our time table. Mr. Chad has been patient and gracious to explain what happened and life does get in the way. I'm sorry Chad if I jumped the gun.. I know you would not be in business 21 years if you were not good at what you do. I thank you for your calls and look forward to a good long relationship for all our business. May your business continue to prosper and may all good things come your way.Service: Transmission
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March 2022 by Harry Moore
Is the best place to go to to get your car serviced right and your transmission done
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February 2022 by mike martan
I can see from this feedback, I was'nt the only 1 scamed over.they were to put in a new trans at the price quote,but put in a used or rebuilt 1 for the price.Service: Transmission repair
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February 2022 by Randy Ellsworth
They have repaired all of my fleet work trucks for years. Does great work.Service: Transmission repair
