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April 2024 by Sharika Summers
I dropped my Jeep off to have it diagnosed. I didn't like the attitude of the lady behind the counter when I would call to check on progress. The following day she said the mechanic was gone to the auto auction and they don't know. After three days she diagnosed it. They charged $50 and told me it was the transfer case. ordered the part they told me was malfunctioning. When I asked what part of the transfer case was malfunctioning, the owner said the whole thing needed to be replaced and that it was no specific part. I wasn't willing to pay them to do the work at $1900. It was not only out of my price range I didn't like the quality of customer service received. Long story short the transfer case was not the issue it was the rear drive shaft. I was able to return the part but the Matlocks kept a 25% restocking fee since the return was no fault to them since Statesville Transmission misdiagnosed the issue. Not only am I out of the $50 diagnostic fee, Matlocks kept $188 for restocking. I called today to inform him and the attitude isn't any better about the situation. He did offer my $50 back which I intend to go get, but what about the returned part or them keeping my vehicle for days with no true diagnosis, and then there's the trip to and from Matlocks for the part. I'm still waiting on the refund to hit my account. Inconvenient and mediocre at best. I will not return.
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January 2024 by Justin Overcash
Horrible experience!!… my recommendation, don’t waste your time with these clowns!… from the rude receptionist, to the rude owner. My car sat there for a month nothing being done to it. Called Several times to the reply, I will check on your car and call you back. Never called back. What kind of a business does that? Finally drove by to check on my car and spoke directly to the woman who was supposed to be calling me back, she had to fumble through papers to figure out what was going on, and she gave me a made-up excuse about I think we’re waiting for a couple of parts to be ordered. I said I’ll take my car back home since you obviously can’t handle the job… Want an outstanding transmission place? Go to Warren transmission in Winston-Salem. I dropped off my car on Tuesday and got it back on Friday. $1000 less than Statesville‘s quote. Thank God For people in the transmission business, that actually have an excellent turnaround time and save you money!! How you guys are still in business is beyond me. I didn’t want to give one star, but I had to click something.Yours truly ?
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January 2024 by Justin Hill
Awesome service ?
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December 2023 by Kamren B.
Dropped off my truck for diagnosis. Was not told I would be charged for anything. Did not authorize anything to be repaired to be charged for. After 5 weeks of calling and trying to get updates. Every phone conversation was "sorry, no one is here to ask. Let me call you back." Never called back. Was told my transmission would have to be rebuilt and it would be $2100. I couldn't afford the repair at this time, so I told them I'd be picking it up. Called twice to confirm my truck would be ready to pick up. Neither phone conversation indicated I'd owe anything. Get there to pick up my truck and was handed bill for diagnosis. When asked about the fee I was told "sorry the owner isn't here, I'm just giving you what I got. We don't have to call for authorization under $250." Poor communication skills and not very transparent about cost. Free diagnosis is on the website by the way. Would absolutely be fine with paying a diag fee if it was told up front or was called during the process and told "if we do such testing there is a fee" and I authorized it.
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November 2023 by Raymond Mills
They diagnosed my car and didn’t charge me
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September 2023 by justin hagerman
Worst place to go they don't have any thing together I waited 2 months for a transmission to be replaced they don't call you they ignore your phone calls I wouldn't go to this place for anything there nothing but excuses there DO NOT GO HERE!!!!!!
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June 2023 by Candi
I called and was told I could bring my car in for a free diagnostic. After multiple calls to the very unorganized receptionist and 2 weeks, they finally told me I need a new transmission. Needless to say a picked up my car. Don't get warm fuzzys from this place.
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April 2023 by kim chi
We're going to see this is the second transmission in three to four years I have put in I have another transmission I put in in a 92 Ford Ranger supposedly rebuilt but due to covid I could not get it serviced so after this transmission that's in my 350 Ford van which is a 2006 and this is the second transmission they put in saying that it was messed up we are going to see and then we're going to see how they treat me when I return my other vehicle because of covid they could not service my 92 Ford Ranger which was a new transmission and now it was having problems when I had it put in we will see I know the guy is very good pretty honest so we will see
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March 2023 by Jennifer Sweitzer
No one ever wants to have a transmission replaced. Thankfully, these folks are here. The entire staff is friendly, very kind, helpful and overall a really stellar group . If you need a transmission, go here. You'll be glad you did. Prices are competitive. Good quality work.
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February 2023 by Bobby McMillan
I have been a customer for Statesville Transmission for several years. I have always received honest and quick help. This has been on multiple vehicles with various issues. I've always found that they are honest, efficient, and reliable. They are the first place I think of when I need help.Services: Transmission repair
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January 2023 by William Snyder
They diagnosed my 1999 4Runner after a local Toyota dealership recommended that I have my transmission replaced. Turns out it was just the U joint right in front of the rear differential (I asked the dealer to check U joints and wheel bearings as I was feeling a vibration and clearly they did not). They could've taken me for a lot of money but they were completely honest and saved me so much instead. I have driven the vehicle over 2,000 miles since the repair and it has been driving like a dream ever since Statesville Transmission Service fixed the U joint for me. Amazing service and a pleasure to deal with!
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November 2022 by Ashley Key
Very pleased with the service and the quickness. Due to a bad part, had to take back, and they were able to fix it very quickly. Thank you all for being so nice.Service: Transmission repair
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November 2022 by DONNA DUPLANTIS (DonnaDee)
Professional Service.
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November 2022 by Jeffrey Ramsey
Helpful
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November 2022 by Scott Tomlin
Great guys the best transmission repair
